Theorizing Crisis Communication

Theorizing Crisis Communication

By incorporating the latest theoretical work from organizational studies, sociology, psychology, public relations, and public health, the authors reveal how this vast body of research offers important insights into the similarities, ...

Author: Timothy L. Sellnow

Publisher: John Wiley & Sons

ISBN: 0470659300

Category: Language Arts & Disciplines

Page: 272

View: 374

Theorizing Crisis Communication presents a comprehensive review and critique of the broad range of theoretical frameworks designed to explain the role of communication in the development, management, and consequences of natural and man-made crises. Brings together the variety of theoretical approaches emerging in the study of crisis communication into one volume for the first time. Summarizes theories from such diverse perspectives as rhetoric, risk management, ethics, mass communication, social media, emergency response, crisis outcomes, and warning systems, while presenting clear examples of how the theory is applied in crisis communication research Presents theoretical frameworks generated by research from many disciplines including sociology, psychology, applied anthropology, public health, public relations, political science, organizational studies, and criminal justice An essential tool for a comprehensive understanding of the onset, management, response, resolution, and ultimate meaning of these devastating world events
Categories: Language Arts & Disciplines

Theorizing Crisis Communication

Theorizing Crisis Communication

By incorporating the latest theoretical work from organizational studies, sociology, psychology, public relations, and public health, the authors reveal how this vast body of research offers important insights into the similarities, ...

Author: Timothy L. Sellnow

Publisher: John Wiley & Sons

ISBN: 9781118485927

Category: Language Arts & Disciplines

Page: 280

View: 794

Theorizing Crisis Communication presents a comprehensive review and critique of the broad range of theoretical frameworks designed to explain the role of communication in the development, management, and consequences of natural and man-made crises. Brings together the variety of theoretical approaches emerging in the study of crisis communication into one volume for the first time. Summarizes theories from such diverse perspectives as rhetoric, risk management, ethics, mass communication, social media, emergency response, crisis outcomes, and warning systems, while presenting clear examples of how the theory is applied in crisis communication research Presents theoretical frameworks generated by research from many disciplines including sociology, psychology, applied anthropology, public health, public relations, political science, organizational studies, and criminal justice An essential tool for a comprehensive understanding of the onset, management, response, resolution, and ultimate meaning of these devastating world events
Categories: Language Arts & Disciplines

Theorizing Crisis Communication

Theorizing Crisis Communication

The conversation surrounding crisis communication theorizing is diverse. This diversity is derived from the myriad of crisis types scholars choose to study, as well as the assorted options available to scholars for the type of data and ...

Author: Timothy L. Sellnow

Publisher: John Wiley & Sons

ISBN: 9781118485934

Category: Language Arts & Disciplines

Page: 280

View: 654

Theorizing Crisis Communication presents a comprehensive review and critique of the broad range of theoretical frameworks designed to explain the role of communication in the development, management, and consequences of natural and man-made crises. Brings together the variety of theoretical approaches emerging in the study of crisis communication into one volume for the first time. Summarizes theories from such diverse perspectives as rhetoric, risk management, ethics, mass communication, social media, emergency response, crisis outcomes, and warning systems, while presenting clear examples of how the theory is applied in crisis communication research Presents theoretical frameworks generated by research from many disciplines including sociology, psychology, applied anthropology, public health, public relations, political science, organizational studies, and criminal justice An essential tool for a comprehensive understanding of the onset, management, response, resolution, and ultimate meaning of these devastating world events
Categories: Language Arts & Disciplines

The Handbook of Crisis Communication

The Handbook of Crisis Communication

Written as a tool for both researchers and communication managers, the Handbook of Crisis Communication is a comprehensive examination of the latest research, methods, and critical issues in crisis communication.

Author: W. Timothy Coombs

Publisher: John Wiley & Sons

ISBN: 9781444361902

Category: Language Arts & Disciplines

Page: 768

View: 424

Written as a tool for both researchers and communication managers, the Handbook of Crisis Communication is a comprehensive examination of the latest research, methods, and critical issues in crisis communication. Includes in-depth analyses of well-known case studies in crisis communication, from terrorist attacks to Hurricane Katrina Explores the key emerging areas of new technology and global crisis communication Provides a starting point for developing crisis communication as a distinctive field research rather than as a sub-discipline of public relations or corporate communication
Categories: Language Arts & Disciplines

Culture and Crisis Communication

Culture and Crisis Communication

To take culture seriously and to create conceptual maps for theorizing crisis communication from cultural worldviews calls for communication scholarship that roots itself in the diversity of worldviews, approaching the theorizing of ...

Author: Amiso M. George

Publisher: John Wiley & Sons

ISBN: 9781119081807

Category: Language Arts & Disciplines

Page: 408

View: 492

A collection of case studies from nonwestern countries that offers an analysis of the significant role culture plays in crisis communication Culture and Crisis Communication presents an examination of how politics, culture, religion, and other social issues affect crisis communication and management in nonwestern countries. From intense human tragedy to the follies of the rich, the chapters examine how companies, organizations, news outlets, health organizations, technical experts, politicians, and local communities communicate in crisis situations. Taking a wider view than a single country’s perspective, the text contains a cross-cultural and cross-country approach. In addition, the case studies offer valuable lessons that organizations that wish to operate or are operating in those cultures can adopt in preparing and managing crises. The book highlights recent crisis events such as Syria’s civil war, missing Malaysia Flight MH370, andJapan’s Fukushima Daiichi nuclear power plant disaster. Each of the case studies examines how culture impacts communication and responses to crises. Authoritative, insightful, and instructive, this important resource: Analyzes how nonwestern cultures respond to crises Covers the role of culture in crisis communication in recent news events Includes contributions from 18 international authors who provide insight on nonwestern culture and crisis communication Written for communication professionals, academics, and students, Culture and Crisis Communication presents an insightful introduction to the topic of culture and crisis communication and then delves into illustrative case studies that explore intra-cultural and trans-boundary crisis communication.
Categories: Language Arts & Disciplines

Advancing Crisis Communication Effectiveness

Advancing Crisis Communication Effectiveness

influence 223–224 key takeaways 224–225 measuring effectiveness of social media 221–222 and misinformation management 223–224 overview 214–215 social media and crises 215–217 social media forms and messages 222–223 theorizing crisis ...

Author: Yan Jin

Publisher: Routledge

ISBN: 9781000328509

Category: Language Arts & Disciplines

Page: 270

View: 305

Advancing Crisis Communication Effectiveness shows how crisis communication plans and efforts for complex and challenging issues benefit when academic perspectives are connected with practitioner experiences. This book brings crisis and public relations scholars together with practicing professionals to integrate academic theories and research with the knowledge and lessons learned on the frontlines of crisis communication and management. This book illustrates how having insights and observations from both leading crisis communication scholars and professionals strengthens crisis management and communication strategies, plans, and coordination. Chapters co-authored by leading scholars and professionals highlight how academic theories and research can inform crisis management and response - and how practitioners can utilize, inform, and strengthen academic theories and research. For each topic area covered, examples and applications are provided that show how integrating public relations scholarship with practice can advance crisis communication effectiveness. This book represents a unique and timely contribution to the field of crisis management and communication. It will be an important resource for public relations and crisis management and communication scholars, educators, professionals, consultants, and graduate students.
Categories: Language Arts & Disciplines

The Handbook of International Crisis Communication Research

The Handbook of International Crisis Communication Research

Atlantic Journal of Communication, 12(2), 59–76. Leslie, M. (2006). ... A hegemonic model of crisis communication: Truthfulness and repercussions for free speech in Kasky v. Nike. ... Theorizing disasters: Nature, power, and culture.

Author: Andreas Schwarz

Publisher: John Wiley & Sons

ISBN: 9781118516782

Category: Social Science

Page: 552

View: 554

The Handbook of International Crisis Communication Research articulates a broader understanding of crisis communication, discussing the theoretical, methodological, and practical implications of domestic and transnational crises, featuring the work of global scholars from a range of sub-disciplines and related fields. Provides the first integrative international perspective on crisis communication Articulates a broader understanding of crisis communication, which includes work from scholars in journalism, public relations, audience research, psychology, political science, sociology, economics, anthropology, and international communication Explores the topic from cross-national and cross-cultural crisis communication approaches Includes research and scholars from countries around the world and representing all regions Discusses a broad range of crisis types, such as war, terrorism, natural disasters, pandemia, and organizational crises
Categories: Social Science

Crisis Communication

Crisis Communication

(2007), Effective Risk Communication (2009), Theorizing Crisis Communication (2014), Crisis and Emergency Risk Communication (2015, 2nd edn.), Narratives of Crisis: Stories of Ruin and Renewal (2016) and the International Handbook of ...

Author: Finn Frandsen

Publisher: Walter de Gruyter GmbH & Co KG

ISBN: 9783110554236

Category: Language Arts & Disciplines

Page: 601

View: 899

Finn Frandsen and Winni Johansen have won the 2019 Danish communication prize (KOM-pris) for their world-class research in organisational crises, crisis management and crisis communication. This prize is awarded by The Danish Union of Journalists (Dansk Journalistforbund) and Kforum. http://mgmt.au.dk/nyheder/nyheder/news-item/artikel/finn-frandsen-and-winni-johansen-win-the-kom-pris-2019/ The aim of this handbook is to provide an up-to-date introduction to the discipline of crisis communication. Based on the most recent international research and through a series of levels (from the textual to the inter-societal level), this handbook introduces the reader to the most important concepts, models, theories and debates within the field of crisis communication. Crisis communication is a young and very vibrant field of research and practice. It is therefore crucial that researchers, students and practitioners have access to presentations and discussions of the most recent research. Like the other handbooks in the HOCS series, this handbook contains a general introduction, a chapter on the history of crisis communication research, a series of thematic chapters on crisis communication research at various levels, a chapter perspectives, a glossary of key terms, and lists of further reading for each chapter (with references to publications in English, German, and French). Overview Section I – Introducing the field General introduction A brief history of crisis management and crisis communication: From organizational practice to academic discipline Reframing the field: Public crisis management, political crisis management, and corporate crisis management Section II – Between text and context Image repair theory Situational crisis communication theory: Influences, provenance, evolution, and prospects Contingency theory: Evolution from a public relations theory to a theory of strategic conflict management Discourse of renewal: Understanding the theory’s implications for the field of crisis communication Making sense of crisis sensemaking theory: Weick’s contributions to the study of crisis communication Arenas and voices in organizational crisis communication: How far have we come? Visual crisis communication Section III – Organizational level To minimize or mobilize? The trade-offs associated with the crisis communication process Internal crisis communication: On current and future research Whistleblowing in organizations Employee reactions to negative media coverage Crisis communication and organizational resilience Section IV – Interorganizational level Fixing the broken link: Communication strategies for supply chain crises Reputational interdependence and spillover: Exploring the contextual challenges of spillover crisis response Crisis management consulting: An emerging field of study Section V – Societal level Crisis and emergency risk communication: Past, present, and future Crisis communication in public organizations Communicating and managing crisis in the world of politics Crisis communication and the political scandal Crisis communication and social media: Short history of the evolution of social media in crisis communication Mass media and their symbiotic relationship with crisis Section VI – Intersocietal level Should CEOs of multinationals be spokespersons during an overseas product harm crisis? Intercultural and multicultural approaches to crisis communication Section VII – Critical approaches Ethics in crisis communication Section VIII – The future The future of organizational crises, crisis management and crisis communication For a detailed table of contents, please see here.
Categories: Language Arts & Disciplines

Crisis Communication

Crisis Communication

Theorizing crisis communication (Vol. 4). Oxford, UK: John Wiley & Sons. Shanahan, F., & Seele, P. (2015). Shorting ethos: Exploring the relationship between Aristotle's ethos and reputation management. Corporate Reputation Review ...

Author: Audra Diers-Lawson

Publisher: Routledge

ISBN: 9780429793875

Category: Business & Economics

Page: 320

View: 168

Crises come in many shapes and sizes, including media blunders, social media activism, extortion, product tampering, security issues, natural disasters, accidents, and negligence – just to name a few. For organizations, crises are pervasive, challenging, and catastrophic, as well as opportunities for organizations to thrive and emerge stronger. Despite the proliferation of research and books related to crisis communication, the voice that is often lost is that of the stakeholder. Yet, as both a public relations and management function, stakeholders are central to the success and failure of organizations responding to and managing crises in a cross-platform and global environment. This core textbook provides a comprehensive and research-driven introduction to crisis communication, critical factors influencing crisis response, and what we know about predicting stakeholder responses to crises. Incorporated into each chapter are global case studies, ethical challenges, and practitioner considerations. Online resources include an extensive set of multimedia materials ranging from podcast mini-lectures to in-class exercises, and simulation-based activities for skills development (https://audralawson.com/resources/crisis-communication-managing-stakeholder-relationships/). Demonstrating the connection between theory, decision-making, and strategy development in a crisis context, this is a vital text for advanced undergraduate and postgraduate students of Communications, Public Relations, Marketing, and Strategic Management.
Categories: Business & Economics

Crisis Communication

Crisis Communication

Communication Dimensions of the UK Foot and Mouth Disease Crisis, 2001. Journal of Public Affairs ... In J. E. Grunig (Ed.), Excellence in Public Relations and Communication Management (pp. 117–157). ... Theorizing Crisis Communication.

Author: Martin N. Ndlela

Publisher: Springer

ISBN: 9783319972565

Category: Business & Economics

Page: 160

View: 202

This timely book explores crises as an inevitable part of modern society, which causes ramifications not only for organisations, but also for a diverse range of stakeholders. Addressing the need for organisations to be guided by a stakeholder-oriented approach throughout all phases of the crisis communication process, the author draws upon various business disciplines and covers the management of issues, risk, reputation and relationships. Covering all stages of crisis communication, from pre-crisis to post-crisis, stakeholder engagement is analysed through a series of case studies, with a particular focus on the role of social media. Scholars of corporate communications and business strategy will find this new book undoubtedly useful, and it will be of particular interest to those involved in crisis communication and management.
Categories: Business & Economics

Organizational Crisis Communication

Organizational Crisis Communication

A good example of such a systematic approach is Timothy L. Sellnow and Matthew W. Seeger's Theorizing Crisis Communication (2013) where crisis communication theories are categorized by themes such as crisis development, warning, ...

Author: Finn Frandsen

Publisher: SAGE

ISBN: 9781473933903

Category: Business & Economics

Page: 280

View: 715

This book is not available as a print inspection copy. To download an e-version click here or for more information contact your local sales representative. When a crisis breaks out, it’s not always just the organization that reacts - the news media, customers, employees, trade associations, politicians, activist groups, and PR experts may also respond. This book offers a new and original perspective on crisis communication based on the theory of the Rhetorical Arena and the so-called multivocal approach. According to this approach, we gain a more dynamic and complex understanding of organizational crises if we focus not only on the communication produced by the organization but also take into account the many other voices who start communicating when a crisis breaks out. It provides: An in-depth overview of the five key dimensions of organizational crises, crisis management and crisis communication A comprehensive introduction to the theory of the Rhetorical Arena and the multivocal approach to crisis communication, including some of the most important voices inside the arena A series of important international case studies and case examples in each chapter. Suitable for students studying crisis communication modules on corporate communication, public relations, and management and organization studies courses.
Categories: Business & Economics

Crisis Communication in Canada

Crisis Communication in Canada

Perceptions of and reactions to crisis communication via Twitter, blogs and traditional media. Public Relations Review ... Chaos and crisis: Propositions for a general theory of crisis communication. ... Theorizing crisis communication.

Author: Duncan Koerber

Publisher: University of Toronto Press

ISBN: 9781442609228

Category: Business & Economics

Page: 288

View: 584

Crisis Communication in Canada offers a unique scholarly and professional contribution, synthesizing recent research and providing a context for practical advice.
Categories: Business & Economics

Social Media and Crisis Communication

Social Media and Crisis Communication

Making sense sensibly in crisis communication: How publics' crisis apprais- als influence their negative emotions, ... Beyond image repair: Suggestions for crisis communication theory development. ... Theorizing crisis communication.

Author: Lucinda L. Austin

Publisher: Taylor & Francis

ISBN: 9781317607977

Category: Language Arts & Disciplines

Page: 462

View: 536

Social Media and Crisis Communication provides a unique and timely contribution to the field of crisis communication by addressing how social media are influencing the practice of crisis communication. The book, with a collection of chapters contributed by leading communication researchers, covers the current and emerging interplay of social media and crisis communication, recent theories and frameworks, overviews of dominant research streams, applications in specific crisis areas, and future directions. Both the theoretical and the practical are discussed, providing a volume that appeals to both academic-minded readers as well as professionals at the managerial, decision-making level. The audience includes public relations and corporate communication scholars, graduate students studying social media and crisis communication, researchers, crisis managers working in communication departments, and business leaders who make strategic business communication planning. No other volume has provided the overarching synthesis of information regarding the field of crisis communication and social media that this book contains. Incorporated in this volume is the recent Social-mediated Crisis Communication Model developed by the editors and their co-authors, which serves as a framework for crisis and issues management in a rapidly evolving media landscape.
Categories: Language Arts & Disciplines

Risk and Crisis Communication

Risk and Crisis Communication

As such, this book serves as an invitation to crisis communication scholars to embrace new perspectives. REFERENCES Coombs, W. T., & Holladay, J. S. (Eds.). ... The handbook of crisis communication. ... Theorizing crisis communication.

Author: Robert Littlefield

Publisher: Lexington Books

ISBN: 9781498517904

Category: Language Arts & Disciplines

Page: 156

View: 644

Risk and Crisis Communication addresses how the interaction between organizations and their stakeholders manifests during a risk or crisis situation. Littlefield and Sellnow contend that when best practices are considered, there are certain tensions to which an organization responds. These tensions are similar to those experienced among individuals when managing their relationships. As such, Littlefield and Sellnow apply an interpersonal theory, known as relational dialectics (RDT), to risk and crisis communication and examine the outcome from the vantage point of the officials and the public. Previous research has focused on top-down, sender-oriented communication to evaluate the effectiveness of particular strategies used by spokespeople to repair public image or relay an apology. In contrast, Littlefield and Sellnow’s approach relies on culture-centeredness and suggests how cultural elements may have influenced the kinds of tensions each organization faced. Risk and Crisis Communication exemplifies the use of RDT through seven case studies, each focusing on one of the tensions, making it of interest to both scholars and organizational leaders.
Categories: Language Arts & Disciplines

Communicating in Risk Crisis and High Stress Situations Evidence Based Strategies and Practice

Communicating in Risk  Crisis  and High Stress Situations  Evidence Based Strategies and Practice

“ Ebola crisis - communication chaos we can avoid . ” Journal of Health Communication 19 ( 11 ) : 1213-1215 . ... “ Crisis and emergency risk communication as an integrative model . ... Theorizing Crisis Communication . 2nd edition .

Author: Vincent T. Covello

Publisher: John Wiley & Sons

ISBN: 9781119027430

Category: Technology & Engineering

Page: 432

View: 504

LEARN THE UNIFYING PRINCIPLES BEHIND RISK, CRISIS, AND HIGH STRESS COMMUNICATION WITH THIS STATE-OF-THE-ART REFERENCE WRITTEN BY A MAJOR LEADER IN THE FIELD Communicating in Risk, Crisis, and High Stress Situations: Evidence-Based Strategies and Practice is about communicating with people in the most challenging circumstances: high stress situations characterized by high risks and high stakes. The ability to communicate effectively in a high stress situation is an essential communication competency for managers, engineers, scientists, and professionals in every field who can be thrust into demanding situations complicated by stress. Whether you are confronting an external crisis, an internal emergency, or leading organizational change, this book was written for you. Communicating in Risk, Crisis, and High Stress Situations brings together in one resource proven scientific research with practical, hands-on guidance from a world leader in the field. The book covers such critical topics as trust, stakeholder engagement, misinformation, messaging, and audience perceptions in the context of stress. This book is uniquely readable, thorough, and useful, thanks to features that include: Evidence-based theories and concepts that underlie and guide practice Tools and guidelines for practical and effective planning and application Experience-based advice for facing challenges posed by mainstream and social media Provocative case studies that bring home the key principles and strategies Illuminating case diaries that use the author’s breadth and depth of experience to create extraordinary learning opportunities The book is a necessity for managers, engineers, scientists, and others who must communicate difficult technical concepts to a concerned public. It also belongs on the bookshelves of leaders and communicators in public and private sector organizations looking for a one-stop reference and evidence-based practical guide for communicating effectively in emotionally charged situations. Written by a highly successful academic, consultant, and trainer, the book is also designed as a resource for training and education.
Categories: Technology & Engineering

The Handbook of Applied Communication Research

The Handbook of Applied Communication Research

Journal of Applied Communication Research, 45(2), 121–139. doi:10.1080/00909882.2017 .1288295 Sellnow, T. L., & Seeger, M. W. (2013). Theorizing crisis communication (Vol. 4). Hoboken, NJ: Wiley. Smith, F. L., Coffelt, T. A., Rives, ...

Author: H. Dan O'Hair

Publisher: John Wiley & Sons

ISBN: 9781119399872

Category: Language Arts & Disciplines

Page: 1100

View: 554

An authoritative survey of different contexts, methodologies, and theories of applied communication The field of Applied Communication Research (ACR) has made substantial progress over the past five decades in studying communication problems, and in making contributions to help solve them. Changes in society, human relationships, climate and the environment, and digital media have presented myriad contexts in which to apply communication theory. The Handbook of Applied Communication Research addresses a wide array of contemporary communication issues, their research implications in various contexts, and the challenges and opportunities for using communication to manage problems. This innovative work brings together the diverse perspectives of a team of notable international scholars from across disciplines. The Handbook of Applied Communication Research includes discussion and analysis spread across two comprehensive volumes. Volume one introduces ACR, explores what is possible in the field, and examines theoretical perspectives, organizational communication, risk and crisis communication, and media, data, design, and technology. The second volume focuses on real-world communication topics such as health and education communication, legal, ethical, and policy issues, and volunteerism, social justice, and communication activism. Each chapter addresses a specific issue or concern, and discusses the choices faced by participants in the communication process. This important contribution to communication research: Explores how various communication contexts are best approached Addresses balancing scientific findings with social and cultural issues Discusses how and to what extent media can mitigate the effects of adverse events Features original findings from ongoing research programs and original communication models and frameworks Presents the best available research and insights on where current research and best practices should move in the future A major addition to the body of knowledge in the field, The Handbook of Applied Communication Research is an invaluable work for advanced undergraduate students, graduate students, and scholars.
Categories: Language Arts & Disciplines

Communication in Times of Trouble

Communication in Times of Trouble

One method for improving crisis communication is using best practices. In the following chapters we describe how 10 best practices of crisis communication can improve effectiveness. ... Theorizing crisis communication (Vol. 4).

Author: Matthew W. Seeger

Publisher: John Wiley & Sons

ISBN: 9781119235019

Category: Language Arts & Disciplines

Page: 152

View: 874

Presents the best practices of crisis communication and emergency risk communication This book covers crisis communication strategies and focuses on practical applications for effective management. It includes an extensive discussion of best practices in pre-crisis, crisis and post crisis stages. The book pays special attention to the needs of meeting the needs of diverse audiences and communicating in a responsive and responsible way. The principles are appropriate for many kinds of events including earthquakes, tornadoes, hurricanes, tsunamis, epidemics, and pandemics as well as industrial accidents, toxic spills, transportation disasters, fires and intentional events. In the first chapter, Communication in Times of Trouble introduces the concept of best practices and establishes their relevance for crisis communication and emergency risk communication. A chapter is dedicated to each of the ten best practices. In each chapter, the best practice is described, examples of successful and unsuccessful application of the best practice in both organizational crises and natural disasters/emergencies are provided, advice for practical application is given, and a summary is provided. The concluding chapter details the challenges and opportunities for developing and implementing a response strategy that includes the best practices as a whole. Focuses on application and explanation in crisis communication to benefit those with backgrounds in emergency management, risk management, political science, disaster sociology, and public health Covers natural, large-scale emergencies such as earthquakes, tornadoes, hurricanes, tsunamis, epidemics, and pandemics, which aren’t generally detailed in existing crisis communication texts Presents 10 best practices for dealing with emergencies: Process Approach; Pre-Event Planning; Partnerships; Public Concern; Honesty; Collaborate; Media access; Compassion; Uncertainty; Empowerment Communication in Times of Trouble will be of great interest to undergraduate students and practitioners in communication, public relations, public affairs, public information, public health, and emergency management.
Categories: Language Arts & Disciplines

Movements in Organizational Communication Research

Movements in Organizational Communication Research

Understanding Post Crisis Communication,” The Review of Communication, 10, 127–141. Sellnow, T. L. and Seeger, M. W. 2013. Theorizing Crisis Communication (Vol. 4). Malden, MA: John Wiley & Sons. Sellnow, T. L., Seeger, M. W. and Ulmer, ...

Author: Jamie McDonald

Publisher: Routledge

ISBN: 9781351396981

Category: Language Arts & Disciplines

Page: 290

View: 523

Movements in Organizational Communication Research is an essential resource for anyone wishing to become familiar with the current state of organizational communication research and key trends in the field. Seasoned organizational communication scholars will find that the book provides unique insights by way of the intergenerational dialogue that is found in the book, as well as the contributors’ stories about their scholarly trajectories. Those who are new to the field will find that the book enables them to familiarize themselves with the field and become a part of the organizational communication scholarly community in an inviting and accessible way. Key features of the book include: A review of current issues and future directions in 13 topical areas of organizational communication research. Intergenerational dialogue and collaboration between both established and emerging scholars in their specialty areas. Reflections by the authors on their scholarly trajectories and how they became a part of the field. Discussion questions at the end of each chapter that prompt reflections and debate. The book also features online resources for instructors: Sample course syllabus Suggested case studies from the book Cases in Organization and Managerial Communication to align with this book’s chapters The book is recommended as the anchor text for introductory graduate-level courses and upper-level undergraduate courses in organizational communication. It is also an excellent supplementary text for advanced doctoral-level courses in organizational communication, and courses in related fields such as organization studies, organizational behavior, and management.
Categories: Language Arts & Disciplines

The Handbook of Public Sector Communication

The Handbook of Public Sector Communication

models, and theories representing the informational perspective on public risk and crisis communication. The Crisis and Emergency Risk Communication Model The ... Crisis Communication (2018), and Theorizing Crisis Communication (2013).

Author: Vilma Luoma-aho

Publisher: John Wiley & Sons

ISBN: 9781119263173

Category: Language Arts & Disciplines

Page: 540

View: 494

A multidisciplinary collection on global public entity strategic communication Research into public sector communication investigates the interaction between public and governmental entities and citizens within their sphere of influence. Today’s public sector organizations are operating in environments where people receive their information from multiple sources. Although modern research demonstrates the immense impact public entities have on democracy and societal welfare, communication in this context is often overlooked. Public sector organizations need to develop “communicative intelligence” in balancing their institutional agendas and aims of public engagement. The Handbook of Public Sector Communication is the first comprehensive volume to explore the field. This timely, innovative volume examines the societal role, environment, goals, practices, and development of public sector strategic communication. International in scope, this handbook describes and analyzes the contexts, policies, issues, and questions that shape public sector communication. An interdisciplinary team of leading experts discusses diverse subjects of rising importance to public sector, government, and political communication. Topics include social exchange relationships, crisis communication, citizen expectations, measuring and evaluating media, diversity and inclusion, and more. Providing current research and global perspectives, this important resource: Addresses the questions public sector communicators face today Summarizes the current state of public sector communication worldwide Clarifies contemporary trends and practices including mediatization, citizen engagement, and change and expectation management Addresses global challenges and crises such as corruption and bureaucratic roadblocks Provides a framework for measuring communication effectiveness Requiring minimal prior knowledge of the field, The Handbook of Public Sector Communication is a valuable tool for academics, students, and practitioners in areas of public administration, public management, political communication, strategic and organizational communication, and related fields such as political science, sociology, marketing, journalism, and globalization studies.
Categories: Language Arts & Disciplines

Handbook of Research on Strategic Communication Leadership and Conflict Management in Modern Organizations

Handbook of Research on Strategic Communication  Leadership  and Conflict Management in Modern Organizations

Post-crisis communication and renewal: Expanding the parameters of post-crisis discourse. Public Relations Review, 33(2), 130–134. doi:10.1016/j. pubrev.2006.11.015 Ulmer, R. R., Sellnow, T. L., & Seeger, M. W. (2009).

Author: Normore, Anthony

Publisher: IGI Global

ISBN: 9781522585176

Category: Business & Economics

Page: 553

View: 409

As communication and leadership skills are both essential for personal and organizational success, new approaches and management styles are continuously being sought. Emerging technologies, automation opportunities, and a diverse workforce are just a few of the challenges business professionals must be prepared for in today’s workplace environment. The Handbook of Research on Strategic Communication, Leadership, and Conflict Management in Modern Organizations provides emerging research exploring the theoretical and practical aspects of managing and solving conflicts, and introduces updated approaches for refining communication and leadership skills. Featuring coverage on a broad range of topics such as emotional intelligence, organizational crises, and virtual team management, this book is ideally designed for professionals, leaders, managers, and human resource specialists seeking current research on developing the skills and consciousness needed to effectively communicate, negotiate, and collaborate in diverse organizations.
Categories: Business & Economics