The Basics of Process Mapping, 2nd Edition

Author: Robert Damelio

Publisher: CRC Press

ISBN: 1439863180

Category: Medical

Page: 183

View: 9931

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The bestselling first edition of this influential resource has been incorporated into the curriculum at forward thinking colleges and universities, a leading vocational technical institute, many in-house corporate continuous improvement approaches, and the United Nations’ headquarters. Providing a complete and accessible introduction to process maps, The Basics of Process Mapping, Second Edition raises the bar on what constitutes the basics. Thoroughly revised and updated to keep pace with recent developments, it explains how relationship maps, cross-functional process maps (swimlane diagrams), and flowcharts can be used as a set to provide different views of work. New in the Second Edition: Four new chapters and 75 new graphics An introduction to the concepts of flow and waste and how both appear in knowledge work or business processes A set of measures for flow and waste A discussion of problematic features of knowledge work and business processes that act as barriers to flow Seven principles* and 29 guidelines for improving the flow of knowledge work A detailed (actual) case study that shows how one organization applied the principles and guidelines to reduce lead time from an average of 28 days to 4 days Unlike "tool books" or "pocket guides" that focus on discrete tools in isolation, this text use a single comprehensive service work example that integrates all three maps, and illustrates the insights they provide when applied as a set. It contains how to procedures for creating each type of map, and includes clear-cut guidance for determining when each type of map is most appropriate. The well-rounded understanding provided in these pages will allow readers to effectively apply all three types of maps to make work visible at the organization, process, and job/performer levels. *The Seven principles are integrated into Version 3 of the body of knowledge used for Lean certification by the ASQ/AME/SME/SHINGO Lean Alliance. This is the first publication of those principles and guidelines.
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The Basics of Process Mapping

Author: Robert Damelio

Publisher: SteinerBooks

ISBN: 9780527763169

Category: Business & Economics

Page: 65

View: 9462

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This practical book contains a case study of both levels of process mapping and guidelines for when to use each type. The author provides step-by-step instructions for creating and interpreting a relationship process map and a cross-functional process map.
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The Basics of Process Improvement

Author: Tristan Boutros,Jennifer Cardella

Publisher: CRC Press

ISBN: 1498719902

Category: Business & Economics

Page: 219

View: 8189

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Unlike other books that promote a specific process and performance improvement discipline, this book shows organizations how to achieve success by fixing basic operational issues and problems using a broad and wide-sweeping process-based toolkit. In addition, it helps individuals who have worked in stale- or siloed-thinking enterprises make the transition to a process or improvement-oriented culture and teaches those who are unfamiliar with process tools to look at their work with a new lens and adopt a continuous improvement and analytical-thinking mindset. The authors have successfully used the various methods, tools, and concepts found in this book to overcome practical, daily problems at various organizations. This book will surely help operators, managers, practitioners, and executives, who are charged with improving processes and workplace culture, produce better products and services.
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Enterprise Process Mapping

Integrating Systems for Compliance and Business Excellence

Author: Charles G. Cobb

Publisher: ASQ Quality Press

ISBN: 9780873896436

Category: Technology & Engineering

Page: 128

View: 3264

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Many books on process mapping are oriented around a traditional manufacturing process control environment. the methodology and tools in this book are applicable to any company in any industry that is interested in developing a much more integrated, systems approach to management to dramatically improve their business. the author's previous book, From Quality to Business Excellence: a Systems Approach to Management, explains the philosophy behind this approach. This book provides the how to for achieving that level of visualization with a unique combination of theory and tools showing you how to implement enterprise process mapping in a way that will yield significant business value for your organization. This book includes a free evaluation copy of Microsoft Visio and a free evaluation copy of the ProcessMaps tool for enterprise process mapping, as well as computer-based training on how to use these tools. Review a sample Webinar presentation about this book by the author by clicking here.
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Serious Performance Consulting According to Rummler

Author: Geary A. Rummler

Publisher: John Wiley & Sons

ISBN: 0787996165

Category: Business & Economics

Page: 176

View: 4132

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Learn what Geary Rummler means by Serious Performance Consulting (SPC) as you follow an extensive case study that shows what SPC engagement looks like and what a serious performance consultant does. In this examination, you'll see how to use SPC to: Find a viable critical business issue and establish how a project's success will be evaluated. Use a conceptual performance analysis framework to generate hypotheses for gaps in results. Establish the difference between "is" and "should" performance and the find the cause behind it. Specify a solution set that addresses all significant factors that affect the gap in results. "The idea behind Serious Performance Consulting According to Rummler is as simple as it is brilliant: Take a successful project and let the reader follow the performance consultant through the project. Geary Rummler tops it off with a play-by-play commentary in which he explains the consultant's reasoning and offers the reader the benefit of his experience." ?Klaus Wittkuhn, certified performance technologist and management consultant, Germany and South Africa "No smoke, no mirrors, no double-talk. This is much more than a how-to book; it's a professional development plan for any performance consultant who wants to master the craft." ?John Coné, former chief learning officer, Dell Computer, and consultant in organizational learning
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Basics of Health Care Performance Improvement

Author: Donald E. Lighter,Director the Institute for Healthcare Quality Research and Education Donald Lighter

Publisher: Jones & Bartlett Publishers

ISBN: 1449679838

Category: Health & Fitness

Page: 342

View: 453

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Basics of Health Care Performance Improvement: A Lean Six Sigma Approach prepares future healthcare administrators to meet the challenges of a changing marketplace through the proven Lean Six Sigma method of quality improvement straightforward principles and procedures that enhance how healthcare organizations operate. With an eye toward meeting consumers increasing demand for value in health care, this new volume provides in-depth information on planning and implementing a Define-Measure-Analyze-Improve-Control (DMAIC) initiative to reduce errors and improve performance in healthcare settings, and serves as an essential reference on the basics of Lean Six Sigma and its application in augmenting the quality of care. Key Features: Lean Six Sigma case studies drawn from the industry; A thorough exploration of DMAIC approach to quality improvement; Discussion questions in every chapter Instructor Resources: Instructor's Manual, PowerPoint Presentations, and a TestBank"
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Project Manager's Portable Handbook

Author: David Cleland,Lewis Ireland

Publisher: McGraw Hill Professional

ISBN: 0071782427

Category: Technology & Engineering

Page: 508

View: 5469

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The Project Manager's Portable Handbook is a single source of project management practices, presented in a compact format for ease of use and portability The only compact and complete portable handbook for the project manager. Combines theory and practice in a way that information can be utilized in quick reference fashion from summaries, tables, figures, key questions and more.
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Basics of Instructional Systems Development

Author: Chuck Hodell

Publisher: American Society for Training and Development

ISBN: 9781562862138

Category: Business & Economics

Page: 16

View: 4125

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Instructional systems development (ISD) can be a complicated business, and sometimes you just need an overview. Heres the Infoline for you. This issue provides an ISD overview along with a short profile of each component the simple design model known as ADDIE (Analysis, Design, Development, Implementation, and Evaluation). You will find a detailed explanation of each element along with practical advice on building your next training session using the model. The issue includes a useful course design checklist to keep you on track.
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