Service Standards at the Postal Service

Service Standards at the Postal Service

I would like to add that we look forward to a continuing consultation with the
Service, which must establish service performance goals by June 2008. 4. Also, 1
believe that at least some of the work being done on the service standards has
been ...

Author: United States. Congress. Senate. Committee on Homeland Security and Governmental Affairs. Subcommittee on Federal Financial Management, Government Information, Federal Services, and International Security


ISBN: PSU:000063522235

Category: Consumer satisfaction

Page: 132

View: 606

Categories: Consumer satisfaction

Setting Customer Service Standards

Setting Customer Service Standards

ADA promotes kinder , gentler customer service standards . LeBeau , Calene
Texas Banking V82nii ( Nov. 1993 ) : 5 . Airline customer service rated " average "
in survey . Ott , James Aviation Week & Space Technology v138n5 ( Feb. 1 , 1993
) ...

Author: Carol A. Singer


ISBN: MINN:31951D01062981B

Category: Customer services

Page: 29

View: 675

Categories: Customer services

Public Utility Service Standards of Quality and Safety

Public Utility Service Standards of Quality and Safety

CONTENTS Page I I 2 Scope of the work . .... Standards for electric service .
Standards for gas service ..... Standard methods for gas testing National Electrical
Safety Code .

Author: United States. National Bureau of Standards


ISBN: UIUC:30112106600494

Category: Public utilities

Page: 8

View: 681

Categories: Public utilities

Customer Service Standards

Customer Service Standards

OF LABORVINNIKYTOS Customer Service Standards Our Commitment to Quality
LATES U.S. Department of Labor Pension and Welfare Benefits Administration
Revised August 2000 Contents 1 1 Our Mission .......... PWBA's Customer Service

Author: United States. Dept. of Labor. Pension and Welfare Benefits Administration


ISBN: IND:30000078303363

Category: Customer services

Page: 15

View: 304

Categories: Customer services

Customer Service Standards

Customer Service Standards

Author: U.S. Customs Service


ISBN: OCLC:1176096874

Category: Aeronautics, Commercial

Page: 6

View: 611

Categories: Aeronautics, Commercial

Securing Web Services Practical Usage of Standards and Specifications

Securing Web Services  Practical Usage of Standards and Specifications

Beside the functional description, quality of service (QoS) issues are currently not
part of the Web service standards stack, although they provide valuable metadata
of a Web service such as performance, dependability, security, or cost and ...

Author: Periorellis, Panos

Publisher: IGI Global

ISBN: 9781599046419

Category: Computers

Page: 420

View: 289

"This book collects a complete set of studies addressing the security and dependability challenges of Web services and the development of protocols to meet them. Encompassing a complete range of topics including specifications for message level security, transactions, and identity management, it enables libraries to provide researchers an authoritative guide to a most challenging technological topic"--Provided by publisher.
Categories: Computers

Information Communication Technology Standardization for E Business Sectors Integrating Supply and Demand Factors

Information Communication Technology Standardization for E Business Sectors  Integrating Supply and Demand Factors

OBJECTIVES The objective of the chapter is first to provide a review ofexisting
typologies of service standards. In a second step, we compare the theoretical
insights with the results of a survey among European service companies. This
allows ...

Author: Jakobs, Kai

Publisher: IGI Global

ISBN: 9781605663210

Category: Medical

Page: 315

View: 992

"This book studies the nature, relevance, and quality of standards with ICTs and the impact they have on businesses"--Provided by publisher.
Categories: Medical

Emerging Web Services Technology

Emerging Web Services Technology

c 2007 Birkhäuser Verlag Basel/Switzerland Web Service Standards: Do we
need them? Tosca Lahiri and Mark Woodman Abstract. There is a three-fold
argument that there are too many overlapping Web service standards, they are
not ...

Author: Cesare Pautasso

Publisher: Springer Science & Business Media

ISBN: 9783764384470

Category: Computers

Page: 184

View: 793

This book contains a collection of selected and revised papers originally presented at the Workshop on Emerging Web Service Technology (WEWST) held in conjunction with the 4th European Conference on Web Services (ECOWS'06) in Zurich, Switzerland, December 2006. It details the latest innovations, developments and results in Web Services research. In addition, the book records the evolution of important ideas emerging in the Web Services field.
Categories: Computers

House of Commons Home Affairs Committee The Work of the Immigration Directorates April September 2013 HC 820

House of Commons   Home Affairs Committee   The Work of the Immigration Directorates  April September 2013    HC 820

Service standards 67. In our last Report we commented on the poor service
standards on visa applications . Sarah Rapson told us that one of the reasons for
creating UK Visas and Immigration ( UKVI ) out of the demise of UKBA was so
that ...

Author: Great Britain: Parliament: House of Commons: Home Affairs Committee

Publisher: The Stationery Office

ISBN: 0215070429

Category: Social Science

Page: 78

View: 847

The numbers coming from Bulgaria and Romania since the end of transitional controls appear rather more a trickle than a flood. The Government's failure to commission an estimate of these numbers has led to unnecessary anti-immigrant. It is essential that for future enlargement of the EU the Government commission research on the impact of migration to the UK. The Migration Advisory Committee should be tasked by the Government to provide an estimate of the numbers arriving in our country. The Government must also not sell citizenship to the highest bidder. Those who seek to acquire British citizenship should be fit and proper. The Warnings Index and our borders controls are still not fit for purpose and there is a real possibility that dangerous criminals have been able to enter the UK without the authorities knowing. The verdict in the Baksim Bushati case described UK's defences to illegal immigration to be "leaking like a sieve" and Border Force as "powerless" and as "hopelessly undermanned". The Migration Refusal Pool also remains a concern. Capita have found over 34,000 cases where the person has left the UK. Apart from the fact that we have a system where the Home Office cannot know where over 30,000 people are, we then pay a private company, Capita, to clarify that they have left. Capita appear to get paid for just finding out they aren't here, not actively having to do anything to remove them. This work could have been undertaken by the Home Office directly
Categories: Social Science

Managing a Quality Service

Managing a Quality Service

The National Care Standards Commission employed professional inspectors
who work full time for the commission . People who worked for the Care
Standards Commission on a full or part - time basis are not able to work within
care homes .

Author: Linda Nazarko

Publisher: Heinemann

ISBN: 0435401270

Category: Older people

Page: 262

View: 469

This handbook covers the knowledge and understanding required to deliver a quality service to the service user. It includes chapters on enabling and developing staff, partners in care, managing expectations and planning for the future.
Categories: Older people

Advances in Government Enterprise Architecture

Advances in Government Enterprise Architecture

Service categories classify lower levels of technologies and standards with
respect to the business or technology function they serve. Each service category
is comprised of one or more service standards. • Service standards define the ...

Author: Saha, Pallab

Publisher: IGI Global

ISBN: 9781605660691

Category: Law

Page: 502

View: 278

Presents current developments, issues, and trends in enterprise architecture (EA). Provides insights into the impact of effective EA on IT governance, IT portfolio management, and IT outsourcing.
Categories: Law

S NVQ Level 2 Customer Service

S NVQ Level 2 Customer Service

Service standards Some organisations will lay down service standards against
certain criteria . These standards are simply things an organisation expects of its
employees when dealing with customers . They could involve how to answer the

Author: Sally Bradley

Publisher: Heinemann

ISBN: 0435451693

Category: Customer services

Page: 322

View: 763

Providing the knowledge needed to complete the qualification, this textbook takes candidates through the five mandatory and three optional units of this award.
Categories: Customer services

Usage of medical services in farming and fishing villages and measures to enhance accessibility

Usage of medical services in farming and fishing villages and measures to enhance accessibility

"The Service Standards System for Rural Communities" refer to the items of
services and the target figures for each item designated by the Presidential
Decree among the public services needed for everyday lives of farmers and

Author: The Korea Institute for Health and Social Affairs (South Korea)

Publisher: 길잡이미디어

ISBN: 9788968271168


Page: 91

View: 511

CHAPTER 1 Introductiion Section 1. Need and purpose of research Section 2. Scope and content of research CHAPTER 2 Changes in overall conditions in rural aresa Section 1. Changes in demographic composition Section 2. Changes in economic conditions Section 3 Change in levels of health CHAPTER 3 Health care resources in rural communntities Section 1 Health care human resources Section 2 Health care establishments CHAPTER 4 Rural residents’ pattern of medical service usage and their desire for health promotion services Section 1 Summary of the survey Section 2 Survey results CHAPTER 5 Measures to enhance accessibility to health care services for rural residents 1. Setting standards for health care services 2. Building linkage between health care services 3. Participation of residents References

Current Good Practices and New Developments in Public Sector Service Management

Current Good Practices and New Developments in Public Sector Service Management

3.3 Measuring Success 3.3.1 Improving standard - setting Sustained
improvements in the overall performance of the public service require the
introduction of measurable standards of performance for services , made widely
available to service ...

Author: Nick Manning

Publisher: Commonwealth Secretariat

ISBN: 0850927129

Category: Business & Economics

Page: 371

View: 564

This is an update to the 1996 portfolio and continues to provide a framework for building and sustaining effective public service organisations, based on current good practice and the wide experience of senior public sector managers throughout the Commonwealth. The second edition contains much of the original material, now up-dated together with several new sections. The Portfolio update is designed to be used as a companion resource to the Public Service Country Profiles which, together, can be used as a basis for benchmarking to compare activities and best practices across different national settings.
Categories: Business & Economics

Management Reform

Management Reform

The order required all agencies that provided services directly to the public to ,
among other things , survey customers , establish service quality standards ,
measure performance against the standards , and address customer complaints .

Author: DIANE Publishing Company

Publisher: DIANE Publishing

ISBN: 0788116886


Page: 539

View: 305

Monitors the implementation of the recommendations contained in the NPR1s Sept. 7 1993 report. Charts and tables

Standards for Health Services in Correctional Institutions

Standards for Health Services in Correctional Institutions

Task Force on Correctional Health Care Standards. institutional environment .
Careful work when planning the facility assures compliance with these and
related standards and will prevent unfavorable situations from developing and
costly ...

Author: American Public Health Association. Task Force on Correctional Health Care Standards

Publisher: American Public Health Association

ISBN: 087553029X

Category: Social Science

Page: 160

View: 143

The long-awaited, much-anticipated third edition of Standards for Health Services in Correctional Institutions is now available. The third edition of this book defines the scope of services that are necessary to provide adequate care, basing these standards upon principles of public health and constitutional standards developed through litigation. Previous editions of this book have been extraordinarily influential in this field. The book has been cited as the standard for jail and prison health services in state and federal court decisions. The new edition includes significant changes including expansion of both the mental health section and children and adolescents section. This important book contains rigorously prepared community standards, reflecting a health environment to which any community, but particularly a jail or prison community, is entitled. It sets standards of health care that are respectful of prisoner patients and require prison and jail based health care workers to view themselves as independent health care workers first and foremost. The new edition of this book is easy to use and has the most comprehensive and inclusive set of standards for health services in correctional institutions. It is an essential reference for anyone working or teaching in any capacity in the field of corrections.
Categories: Social Science

SOA and Web Services Interface Design

SOA and Web Services Interface Design

Each of the SOA service types has advantages and disadvantages. Web services
rely upon a rigorous set of standards, while ReST style services are simpler and
less prescriptive. Interestingly, in a mid- to large-scale enterprise, there may be ...

Author: James Bean

Publisher: Morgan Kaufmann

ISBN: 0080953832

Category: Computers

Page: 384

View: 229

In SOA and Web Services Interface Design, data architecture guru James Bean teaches you how to design web service interfaces that are capable of being extended to accommodate ever changing business needs and promote incorporation simplicity. The book first provides an overview of critical SOA principles, thereby offering a basic conceptual summary. It then provides explicit, tactical, and real-world techniques for ensuring compliance with these principles. Using a focused, tutorial-based approach the book provides working syntactical examples - described by Web services standards such as XML, XML Schemas, WSDL and SOAP - that can be used to directly implement interface design procedures, thus allowing you immediately generate value from your efforts. In summary, SOA and Web Services Interface Design provides the basic theory, but also design techniques and very specific implementable encoded interface examples that can be immediately employed in your work, making it an invaluable practical guide to any practitioner in today's exploding Web-based service market. Provides chapters on topics of introductory WSDL syntax and XML Schema syntax, taking take the reader through fundamental concepts and into deeper techniques and allowing them to quickly climb the learning curve. Provides working syntactical examples - described by Web services standards such as XML, XML Schemas, WSDL and SOAP - that can be used to directly implement interface design procedures. Real-world examples generated using the Altova XML Spy tooling reinforce applicability, allowing you to immediately generate value from their efforts.
Categories: Computers