Research Methods in Service Innovation

Author: Flemming Sørensen,Francesco Lapenta

Publisher: Edward Elgar Publishing

ISBN: 1785364863

Category:

Page: 256

View: 1343

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Research Methods in Service Innovation provides an essential methodological toolbox for researchers, students and practitioners interested in better understanding innovation and improving innovation processes in service organisations. Each chapter presents a specific method, introduces its theoretical foundations, explains its practical application, and provides examples and suggestions for its implementation.
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Services, Experiences and Innovation

Integrating and Extending Research

Author: Ada Scupola,Lars Fuglsang

Publisher: Edward Elgar Publishing

ISBN: 1788114302

Category: Business & Economics

Page: 360

View: 1446

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Whilst innovation has traditionally focused on manufacturing, recently research surrounding service innovation has been flourishing. Furthermore, as consumers become ever more sophisticated and look for experiences, a research field investigating this topic has also emerged. This book aims to develop an integrated approach to the field of experience and services through innovation by showing that it is necessary to take several factors into account. As such, it makes a substantial and compelling contribution to the interdependencies between innovation, services and experience research.
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Service Systems Implementation

Author: Haluk Demirkan,James C. Spohrer,Vikas Krishna

Publisher: Springer Science & Business Media

ISBN: 9781441979049

Category: Business & Economics

Page: 310

View: 7256

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Service Systems Implementation provides the latest applications and practices aimed at improving the key performance indicators of service systems, especially those related to service quality, service productivity, regulatory compliance, and sustainable service innovation. The book presents action-oriented, application-oriented, design science-oriented (artifacts building: constructs, models, methods and instantiations) and case study-oriented research with actionable results by illustrating techniques that can be employed in large scale, real world examples. The case studies will help visualize service systems along the four key dimensions of people, information, technology and value propositions which can help enable better integration between them towards higher value propositions. The chapters, written by leading experts in the field, examine a wide range of substantive issues and implementations related to service science in various industries. These contributions also showcase the application of an array of research methods, including surveys, experiments, design science, case studies and frameworks, providing the reader with insights and guidelines to assist in building their own service systems, and thus, moving toward a more favorable service customer and provider experience. Service Systems Implementation, along with its companion text, The Science of Service Systems, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.
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The Handbook of Service Industries

Author: J. R. Bryson,P. W. Daniels

Publisher: Edward Elgar Publishing

ISBN: 9781847205261

Category: Business & Economics

Page: 504

View: 7076

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'It contains an impressive array of important and useful material that should be familiar to anyone interested in economic growth and change. . . the potential value to be gained from these collected works is great.' – James E. Pratt, Growth and Change Service activities are now acknowledged as key players in economic development, societal change and public policy worldwide. This exciting Handbook not only contributes to ongoing conceptual debates about the nature of service-led economies and societies; it also pushes back the frontiers of current critical thinking about the role of service activities in urban and regional development and the important research agendas that remain to be addressed. Drawing on both theory and case studies, the contributors are international experts who have written original and stimulating chapters from a number of different disciplinary perspectives. Each chapter seeks to raise awareness of, and to provoke debates about, the opportunities and challenges presented by the shift to service employment. Providing a truly interdisciplinary analysis, The Handbook of Service Industries will be invaluable to scholars specializing in services research, as well as students and researchers in the areas of economics, geography, business and management, sociology, public policy and planning. The policy-making community will also find the Handbook a relevant and useful resource.
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Pacesetters in Innovation

Author: United States. Office of Education

Publisher: N.A

ISBN: N.A

Category: Education

Page: N.A

View: 492

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Information on Projects to Advance Creativity in Education in the form of a compilation of planning and operational grants.
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The Science of Service Systems

Author: Haluk Demirkan,James C. Spohrer,Vikas Krishna

Publisher: Springer Science & Business Media

ISBN: 9781441982704

Category: Business & Economics

Page: 360

View: 2649

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The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives. From the formal (ontologies, representation specifications, decision-making and maturity models) to the informal (analysis frameworks, design heuristics, anecdotal observations), these contributions provide a snapshot in time of the gradually emerging scientific understanding of service systems. The Science of Service Systems, along with its companion text, Service Systems Implementation, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.
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Exploring Services Science

4th International Conference, IESS 2013, Porto, Portugal, February 7-8, 2013, Proceedings

Author: João Falcão e Cunha,Mehdi Snene,Henriqueta Nóvoa

Publisher: Springer

ISBN: 3642363563

Category: Business & Economics

Page: 343

View: 734

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Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the services industry and its economy. This book contains the refereed proceedings of the 4th International Conference on Exploring Services Science (IESS), held in Porto, Portugal, in February 2013. This year, the conference theme was Enhancing Service System Fundamentals and Experiences, chosen to address the current need to explore enhanced methods, approaches, and techniques for a more sustainable and comprehensive economy and society. The 19 full and 9 short papers accepted for IESS were selected from 78 submissions and presented ideas and results related to innovation, services discovery, services engineering, and services management, as well as the application of services in information technology, business, healthcare, and transportation.
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Managing the Service Economy: Prospects and Problems

Author: Fishman-Davidson Center for the Study of the Service Sector

Publisher: Cambridge University Press

ISBN: 9780521378581

Category: Business & Economics

Page: 336

View: 838

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These essays discuss the service sector and causes, problems and prospects of replacing the manufacturing business.
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Hidden Innovation

Policy, Industry and the Creative Sector

Author: Stuart Cunningham

Publisher: University of Queensland Press(Australia)

ISBN: 0702250988

Category: Business & Economics

Page: 256

View: 400

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Because of the divergence in world views and methods between scientists and the creative sector, innovation systems and policies have focused for decades on science, engineering, technology, and medicine. The humanities, arts, and social sciences have had their contributions hidden from research agendas, policy and program initiatives, and the public mind. But structural changes to advanced economies and societies have brought service industries and the creative sector to greater prominence as key contributors to innovation. Hidden Innovation peels back the veil, tracing the way innovation occurs through new forms of screen production enabled by social media platforms as well as in public broadcasting. It shows that creative workers are contributing fresh ideas across the economy, and traces how policies are beginning to catch up with the changing social and economic realities, on a global level. Hidden Innovations argues that the innovation framework offers the best opportunity in decades to reassess the case for the public role of the humanities, particularly the media and cultural and communication studies.
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