Professional Front Office Management

Pearson New International Edition

Author: Robert Woods,Jack D. Ninemeier,David K. Hayes,Michele A. Austin

Publisher: Pearson

ISBN: 9781292026985


Page: 656

View: 7862


Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments. The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the hub of the property's communications and operations systems and usually the first point of contact for a hotel guest.

Digital Planet: Pearson New International Edition

Tomorrow's Technology and You, Complete

Author: George Beekman

Publisher: N.A

ISBN: 9781292021065

Category: Computer science

Page: 632

View: 8363


For introductory courses in computer concepts often including instruction in Microsoft Office. Explores the promises and challenges of information technology, along with its effect on businesses, people, society, and the future. Digital Planet: Tomorrow's Technology and You explores information technology on three levels: * Explanations: Clearly explains what a computer is and what it can (and can't) do; it clearly explains the basics of information technology, from multimedia PCs to the Internet and beyond. * Applications: Illustrates how computers and networks are-and will be-used as practical tools to solve a wide variety of problems. * Implications: Puts technology in a human context, illustrating how digital devices and networks affect our lives, our world, and our future.

Managing Front Office Operations with Answer Sheet (Ahlei)

Author: Michael L. Kasavana, Ph.D.,Michael M. Kasavana,American Hotel &. Lodging Educational In,&. Lodging Assoc American Hotel

Publisher: Educational Institute

ISBN: 9780133430783

Category: Business & Economics

Page: 653

View: 8138


Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. This 14-chapter book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Hospitality management students and new front office employees who aspire to a management position will benefit from this practical textbook that explores every facet of hotel front office operations.

Computers Are Your Future Complete

Pearson New International Edition

Author: Catherine LaBerta

Publisher: N.A

ISBN: 9781292021058

Category: Microcomputers

Page: 686

View: 1932


For introductory courses in computer concepts or computer literacy often including instruction in Microsoft Office. Engages students with a refreshing and easy to learn from style, while maintaining an encyclopedic approach and popular magazine-style format. Today's students want a practical what it is and how it works approach to computers and computing, with less explanation of when and why. Computers Are Your Future serves as a valuable computer technology reference tool without being overwhelming or intimidating.

Career Opportunities in Casinos and Casino Hotels

Author: Facts On File, Incorporated

Publisher: Infobase Publishing

ISBN: 1438120656

Category: Casinos

Page: 344

View: 725


Features numerous job profiles in the casino and gaming industry and includes appendixes covering professional organizations, schools, associations, unions, and casinos. Career profiles include blackjack dealer, casino host, concierge, and hotel publicist.

Psychology and Work Today

Pearson New International Edition CourseSmart eTextbook

Author: Duane Schultz,Sydney Ellen Schultz

Publisher: Routledge

ISBN: 1317350812

Category: Psychology

Page: 456

View: 6476


For undergraduate-level courses in Industrial and Organizational Psychology, Business Psychology, Personnel Psychology and Applied Psychology. Psychology and Work Today provides an invaluable foundation for anyone entering today's global business and industrial world. This informative, sophisticated, and entertaining text teaches students about the nature of work in modern society. By focusing on the practical and applied rather than the scientific ideal, the authors demonstrate how industrial-organizational psychology directly impacts our lives as job applicants, trainees, employees, managers, and consumers.

Hotel Operations Management

Author: David K. Hayes,Jack D. Ninemeier,Allisha A. Miller

Publisher: Prentice Hall

ISBN: 9780134337623

Category: Hotel management

Page: 624

View: 1197


Prepare future hotel general managers to efficiently supervise and run a midsize full-service hotel. Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing "Mom and Pop" segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotel¿'s--and their own--success.

6th International Conference on Innovation and Entrepreneurship

ICIE 2018

Author: Dr. Denise A. D. Bedford,Dr. Elias G. Carayannis

Publisher: Academic Conferences and publishing limited

ISBN: 1911218719


Page: N.A

View: 3907


These proceedings represent the work of researchers participating in the 6th International Conference on Innovation and Entrepreneurship (ICIE 2018) which is being co-hosted by Georgetown University and George Washington University and is being held at The University of the District of Columbia (UDC) on 5-6 March 2018.

Mastering Treasury Office Operations

A Practical Guide for the Back Office Professional

Author: Denis Nolan,Gordon Amos

Publisher: Pearson Education

ISBN: 9780273635796

Category: Business & Economics

Page: 239

View: 1863


Covers the foundations of back-office administrations and introduces major future developments and innovations. Provides the regulatory issues, procedures and protocols, and overview of the money markets. Guides through the various aspects of treasury operations, including the life of a deal, payments systems, the settlement of financial instruments, treasury risk and compliance and control.

Go! with Microsoft Office 2007

Author: Robert L. Ferrett,Alicia Vargas

Publisher: Prentice Hall


Category: Computers

Page: 1104

View: 764


The primary goal of the GO! Series, aside from teaching computer applications, is ease of implementation. This approach is based on clearly defining projects for readers in a way that's easy to understand. Creating Documents with Microsoft Word 2007; Formatting and Organizing Text; Using Graphics and Tables; Special Document Formats, Columns, and Mail Merge; Creating a Worksheet and Charting Data; Managing Workbooks and Analyzing Data; Using Functions and Tables; Getting Started with Access Databases and Tables; Sort and Query a Database; Forms, Filters, and Reports; Getting Started with Microsoft PowerPoint 2007; Designing a PowerPoint Presentation; Enhancing a Presentation with Animation, Tables, and Charts; Using Access Data with Other Office Programs; Using Tables in Word and Excel; Using Excel as a Data Source in a Mail Merge; Linking Data in Office Documents; Creating Presentation Content from Office Documents MARKET: For professionals seeking to learn and understand Microsoft Office 2007.