Business Performance Measurement

Theory and Practice

Author: Andy Neely

Publisher: Cambridge University Press

ISBN: 9780521803427

Category: Business & Economics

Page: 366

View: 9962


A multidisciplinary book on performance measurement that will appeal to students, researchers and managers.

Performance Measurement

Getting Results

Author: Harry P. Hatry

Publisher: The Urban Insitute

ISBN: 9780877667346

Category: Political Science

Page: 326

View: 7514


Long before "reinventing government" came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This book synthesizes more than two decades of Harry Hatry's pioneering work on performance measurement into a comprehensive guide. The author explains every component of the process, from identifying the program's mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and how to collect them. He covers the selection of indicator breakouts and benchmarks for comparisons to actual values and suggests a number of uses for performance information. Joseph Wholey contributes a chapter on maintaining the quality of the performance measurement process.

Performance Measurement, Management, and Appraisal Sourcebook

Author: Craig E. Schneier,Douglas G. Shaw,Richard W. Beatty,Lloyd S. Baird

Publisher: Human Resource Development

ISBN: 9780874252651

Category: Business & Economics

Page: 528

View: 8406


This sourcebook provides complete, up-to-date coverage of all aspects of performance management -- communication, coaching, measuring, rating, reviewing, and developing. It is a collection of articles from today's most authoritative sources which have been pre-selected and organized by experts to make it easy for you to get the best information on current trends in the field. This is an invaluable resource for those who are designing, managing, and evaluating performance management systems. It links performance management to strategy, and discusses it as an organizational culture change mechanism. The articles and other resources have been carefully selected to emphasize application, which makes this a practical "how to" sourcebook on all aspects of performance. Also included are ready-to-use, fully reproducible handouts, questionnaires, transparency masters, and other materials to use in presentations and training.

Actionable Performance Measurement

A Key to Success

Author: Marvin T. Howell

Publisher: ASQ Quality Press

ISBN: 9780873896641

Category: Business & Economics

Page: 236

View: 3626


Measurement is absolutely essential for any organization or company, functional area, department, business unit, project, or individual. Companies must know how their processes are performing, how well they are meeting customerse needs, how targeted improvements are being achieved, and how management is doing. Accurate performance measures tell companies where they are, and to take action if they are not on track or if performance does not meet expectations. Actionable Performance Measurement presents many different methods to help readers develop metrics and performance measures. To aid in corporate measures development and strategic, tactical and/or business planning, a quick and effective method of identifying specific key results areas is outlined and explained. Both customer and employee focuses are presented: how to measure each, and how to develop good surveys. In addition, Howell explains several methods for setting realistic-but-stretch targets are also presented, as well as a technique for measuring oapples and oranges.oReaders will be able to measure employee and customer satisfaction, and be prepared to capably lead or be a member of a corporate or business unit measurement team to assess existing performance indicators effectiveness.

Performance Measurement, Evaluation, and Incentives

Author: William J Bruns

Publisher: Island Press

ISBN: 9780875843506

Category: Business & Economics

Page: 310

View: 7820


Performance Appraisal Program as it evolved since its inception in 1978; Merchant and Riccaboni look at the implementation of incentive compensation by the Fiat Group in Italy; Otley concentrates on the introduction of incentive compensation to the branch network major British bank; Baker and Wruck discuss change in incentives that were introduced after a leveraged buyout; and Bento and Ferreira appraise the importance of organizational culture to evaluation and.

Healthcare Performance Measurement

Systems Design and Evaluation

Author: Vahé A. Kazandjian,Terry Lied

Publisher: ASQ Quality Press

ISBN: 9780873894364

Category: Health & Fitness

Page: 234

View: 5013


The past decade has shown that performance measurement has gained prominence in the health care field. This breakthrough book addresses the urgent need for a systematic review and understanding of the science and art of performance measurement systems. Given the mandatory requirements toward accreditation, all health care providing organizations will have to demonstrate value through scientific, quantitative methods of measurement. No other book offers the much needed how-to guidance found in this reference. Written by well-recognized experts and authors in the healthcare field, the authors' provide step-by-step instruction on the design and evaluation of performance measurement systems. In understanding how a performance assessment project works, this book discusses the two most important disciplines for designing and evaluating performance systems: epidemiology and psychometrics. Each of these disciplines are discussed in length so the reader will understand why a systematic approach to assessment and evaluation of performance systems is necessary.

Investment Performance Measurement

Author: Bruce J. Feibel

Publisher: John Wiley & Sons

ISBN: 9780471445630

Category: Business & Economics

Page: 368

View: 2940


Many investment books include a chapter or two on investmentperformance measurement or focus on a single aspect, but only onebook addresses the breadth of the field. InvestmentPerformance Measurement is a comprehensive guide thatcovers the subjects of performance and risk calculation,attribution, presentation, and interpretation. Thisinformation-packed book covers a wide range of related topics,including calculation of the returns earned by portfolios;measurement of the risks taken to earn these returns; measurementof the risk and return efficiency of the portfolio and otherindicators of manager skill; and much more. By reviewing both theconcepts of performance measurement and examples of how they areused, readers will gain the insight necessary to understand andevaluate the management of investment funds. InvestmentPerformance Measurement makes extensive use of fully workedexamples that supplement formulas and is a perfect companion toprofessional courses and seminars for analysts. Bruce J. Feibel, CFA, is Product Manager at EagleInvestment Systems, an investment management software providerlocated in Newton, Massachusetts. He is responsible for overseeingthe development of Eagle's investment performance measurement,attribution, and AIMR/GIPS compliance software. Prior to joiningEagle, Mr. Feibel was a principal at State Street Global Advisors.He earned his BS in accounting from the University of Florida.

Performance Measurement

Accelerating Improvement

Author: Institute of Medicine,Board on Health Care Services,Committee on Redesigning Health Insurance Performance Measures, Payment, and Performance Improvement Programs

Publisher: National Academies Press

ISBN: 0309100070

Category: Medical

Page: 382

View: 9899


Performance Measurement is the first in a new series of an ongoing effort by the Institute of Medicine (IOM) to improve health care quality. Performance Measurement offers a comprehensive review of available measures and introduces a new framework to examine these measures against the six aims of the health care system: health care should be safe, effective, patient-centered, timely, efficient, and equitable. This new book also addresses the gaps in performance measurement and introduces the need for measures that are longitudinal, comprehensive, population-based, and patient-centered. This book is directed toward all concerned with improving the quality and performance of the nation’s health care system in its multiple dimensions and in both the public and private sectors.

Performance Measurement and Management

A Strategic Approach to Management Accounting

Author: Malcolm Smith

Publisher: SAGE

ISBN: 9781412907644

Category: Business & Economics

Page: 302

View: 3585


Management accountancy has a dynamic role to play in the competitive strategy of modern global businesses. This book sets out key strategic principles and then assesses how management accountancy can affect and direct these strategies. Engaging case studies reveal how theories and concepts translate into real business practice. Throughout, the book emphasizes: - how accounting initiatives can trigger assessment and improvement of performance management - the importance of managerial decision making to good business practice - how today's management accountancy measures against current research Written for advanced undergraduate, postgraduate and MBA students taking courses on management accounting and performance measurement and management, the book will be also of interest to management and business consultants, professional accountants and accounting academics.