Industrial Research Performance Management

Key Performance Indicators in the ICT Industry

Author: Tatjana Samsonowa

Publisher: Springer Science & Business Media

ISBN: 9783790827620

Category: Business & Economics

Page: 464

View: 9133

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Managers are increasingly concerned with the typical methods available for organizational performance measurement and control. Research into performance measurement, within the field of innovation management, has been variously approached through frameworks for performance measurement in general (for example, the Balanced Scorecard by Norton and Kaplan), R&D performance management, and surveys on in-use Key Performance Indicators (KPIs). It is striking, however, that almost no research has focused explicitly on the performance measurement of research activities, or indeed tried to develop a systematic approach to setting KPIs for specific research goals. This work, in co-operation with ABB Research, Deutsche Telekom AG Laboratories, EMC2 Advanced Technology Solutions, IBM Research, Intel Research, Microsoft Research, Philips Research, and SAP Research, develops a systematic approach to performance measurement for industrial research organizations in innovation-driven companies. The following questions are addressed: (1) Which research goals do research departments have? (2) Which KPIs do they use to monitor the achievement of these goals? (3) Is there a systematic best-practice approach to selecting KPIs for performance goals? The outcome is a complete set of eleven performance clusters, such as the transfer of research results to the development or other organizational departments, and each cluster has its own set of KPIs. The eleven clusters are: Technology Transfer, Future Business Opportunities, Technical Achievements, Intellectual Property, Operational Excellence, Talent Pool, Image, Publications, Presence in Scientific Community, Collaboration with Academia, Collaboration with Partners and Customers. This work led to the creation of the Institute for Industrial Research Performance Management that provides ongoing research and insights for managers of industrial research organizations.
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Performance Measurement and Incentive Systems in Purchasing

More Than Just Savings

Author: Erik Hofmann,Daniel Maucher,Martin Kotula,Oliver Kreienbrink

Publisher: Springer Science & Business Media

ISBN: 3642384390

Category: Business & Economics

Page: 182

View: 2971

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In recent years, purchasing performance measurement have steadily gained in importance in theory and practice. Yet, in many cases, the focus still remains on cost items, especially savings. Moreover, reported performance ratios in purchasing are frequently called into question in terms of their amount and efficacy. Most of the time, there is no tie-in at all with staff compensations. To meet these and other challenges, this book presents a holistic approach for purchasing performance measurement and the incentive systems associated with it. The following topics are dealt with in detail: • Purchasing performance measurement on the level of commodity groups and the procurement organization • Supplier evaluation and performance measurement on the level of the buyer-supplier relationship • Comprehensive systems for purchasing performance measurement, such as the procurement value added and the purchasing balanced scorecard • Performance-oriented incentive systems and bonus payments for buyers, procurement organizations and suppliers Readers are thus provided with comprehensive guidelines for the implementation and realization of sustained performance measurement and incentivization in purchasing.
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An Approach to an Accountable Client-Communication Mix in the Banking Industry

Exemplified at WestLB AG

Author: Markus Sasse

Publisher: diplom.de

ISBN: 3836616556

Category: Business & Economics

Page: 101

View: 3681

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Inhaltsangabe:Introduction: The recent decades have been characterised by the development from the industrial age towards a service economy. Knowledge and information have become the most essential production factors. When services and intangible assets are offered, information and soft factors are even more important elements of business communication. Any kind of worldwide communication between (anonymous) business partners has been enabled by the progress of information and telecommunication technology. The banking sector is one important part of a service economy. With regard to the globalisation the banking industry still faces radical changes. This paper is especially addressed to the business operations of WestLB AG (WestLB), a major German bank that primarily operates both national and international business-to-business (B2B) banking. WestLB operates in a partnership with the savings banks, which run the business-to-customer (B2C) banking of the mass market for private customers (esp. retail banking). In addition, WestLB s subsidiaries Readybank and Weberbank attend to private clients, whereas Readybank runs bulk-lending business and Weberbank offers private wealth management to German customers. In particular, this reading explores a number of relevant questions within the scope of well-managed marketing and its controlling. Latest organisational restructuring within the bank s marketing organisation have encouraged a rethink of how to better manage marketing communications to the clients and where to spend its marketing investments. One important change means that one worldwide marketing budget has been applied to the entire bank. This is the second largest departmental cost budget after information technology to be controlled at WestLB. All these present circumstances are described in detail in a separate chapter including organisational questions, marketing teams, customer and product groups. Motivation: Due to the homogeneity of the offered finance products, it is especially difficult for banks to position and distinguish themselves from the competition. Consequently, marketing success of financial services products requires communication activities such as imaging, loyalty factor, persuasion, and so on. Traditionally, the marketing department is responsible for shaping such a competitive communication on products and image towards the company s markets within an affluent society, where the customer can choose from different [...]
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Cybersecurity Best Practices

Lösungen zur Erhöhung der Cyberresilienz für Unternehmen und Behörden

Author: Michael Bartsch,Stefanie Frey

Publisher: Springer Vieweg

ISBN: 9783658216542

Category: Computers

Page: 469

View: 5237

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Das Thema Cybersecurity ist so aktuell wie nie, denn im Cyberspace lassen sich nur schwer Grenzen in Bezug auf den Zugang zu Informationen, Daten und Redefreiheit setzen. Kriminelle nutzen die Lücken oft zu ihrem Vorteil aus. Die Vielzahl der IT-Systeme, ihre unterschiedlichen Nutzungsarten und ihre Innovations- und Lebenszyklen haben zu hohen Sicherheitsrisiken für Unternehmen und staatliche Einrichtungen geführt. Diese Risiken werden sich auch langfristig nicht so einfach aus der Welt schaffen lassen. Daher müssen Institutionen Strategien und Lösungen zu ihrem Selbstschutz entwickeln. Dieses Buch beschreibt Lösungsansätze und Best Practices aus den unterschiedlichsten Bereichen, die nachweislich zu einer höheren Resilienz gegenüber Cyberangriffen führen. Weltweit renommierte IT-Sicherheitsexperten berichten in 40 Beiträgen, wie sich staatliche Institutionen, unter anderem das Militär (Cyber Defence), Behörden, internationale Organisationen und Unternehmen besser gegen Cyberangriffe schützen und nachhaltige Schutzstrategien entwickeln können. Die Autoren widmen sich den Gründen und Zielen, die ihren jeweiligen Strategien zugrunde liegen, sie berichten, wie Unternehmen auf konkrete Cyberattacken reagiert haben und wie einzelne staatliche Institutionen angesichts nationaler Cyberstrategien agieren. In weiteren Kapiteln zeigen Wissenschaftler auf, was bei der Abwehr von Cyber-Attacken bereits heute möglich ist, welche Entwicklungen in Arbeit sind und wie diese in Zukunft eingesetzt werden können, um die Cyber-Sicherheit zu erhöhen. Im letzten Kapitel berichten Hersteller, Anwenderunternehmen und Dienstleister welche Best Practices sie in ihren Unternehmen eingeführt haben und wie andere Unternehmen ihrem Beispiel folgen können. Das Buch richtet sich an IT-Verantwortliche und -Sicherheitsbeauftragte in Unternehmen und anderen Organisationen, aber auch an Studierende in den verschiedenen IT-Studiengängen.
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