Online Dispute Resolution For Business

Online Dispute Resolution For Business

"A terrific book. Innovative, insightful, intelligent, and practical! ODR is the wave of the future and this book will let you and your business ride that wave with confidence.

Author: Colin Rule

Publisher: John Wiley & Sons

ISBN: 0787967769

Category: Business & Economics

Page: 326

View: 716

In this original and highly useful resource, Colin Rule—a pioneer in the field of online dispute resolution (ODR)—shows how ODR can be used to resolve conflicts which inevitably arise both online and offline in business and commerce. Based on exclusive research and up-to-date best practices, Online Dispute Resolution for Business presents expert advice on how ODR can save time and money, offering timely suggestions and proven approaches for resolving business related conflicts online.
Categories: Business & Economics

Online Dispute Resolution for Consumers in the European Union

Online Dispute Resolution for Consumers in the European Union

Offers an account of ODR for consumers in the EU context, presenting a comprehensive investigation of the development of ODR for business to consumer disputes within the EU. This book examines the role of both the European legislator with ...

Author: Pablo Cortés

Publisher: Routledge

ISBN: 9781136943508

Category: Law

Page: 283

View: 500

Offers an account of ODR for consumers in the EU context, presenting a comprehensive investigation of the development of ODR for business to consumer disputes within the EU. This book examines the role of both the European legislator with the Mediation Directive and the English judiciary in encouraging the use of mediation.
Categories: Law

Online Resolution of E commerce Disputes

Online Resolution of E commerce Disputes

This book discusses how technological innovations have affected the resolution of disputes arising from electronic commerce in the European Union, UK and China.

Author: Jie Zheng

Publisher: Springer Nature

ISBN: 9783030541200

Category: Law

Page: 369

View: 653

This book discusses how technological innovations have affected the resolution of disputes arising from electronic commerce in the European Union, UK and China. Online dispute resolution (ODR) is a form of alternative dispute resolution in which information technology is used to establish a process that is more effective and conducive to resolving the specific types of dispute for which it was created. This book focuses on out-of-court ODR and the resolution of disputes in the field of electronic commerce. It explores the potential of ODR in this specific e-commerce context and investigates whether the current use of ODR is in line with the principles of access to justice and procedural fairness. Moreover, it examines the major concerns surrounding the development of ODR, e.g. the extent to which electronic ADR agreements are recognized by national courts in cross-border e-commerce transactions, how procedural justice is ensured in ODR proceedings, and whether ODR outcomes can be effectively enforced. To this end, the book assesses the current and potential role of ODR in resolving e-commerce disputes, identifies the legal framework for and legal barriers to the development of ODR, and makes recommendations as to the direction in which practice and the current legal framework should evolve. In closing, the book draws on the latest legislation in the field of e-commerce law and dispute resolution in order to make recommendations for future ODR design, such as the EU Platform-to-Business Regulation on Promoting Fairness and Transparency for Business Users of Online Intermediation Services (2019) and the United Nations Convention on International Settlement Agreements Resulting from Mediation (2018), which provide the legal basis for ODR’s future development.
Categories: Law

The New Regulatory Framework for Consumer Dispute Resolution

The New Regulatory Framework for Consumer Dispute Resolution

Examines the impact of the new EU law in the field of consumer redress.

Author: Pablo Cortés

Publisher: Oxford University Press

ISBN: 9780198766353

Category: Law

Page: 513

View: 223

Examines the impact of the new EU law in the field of consumer redress. It explores the new European legal framework and the main methods of consumer redress, analyses the implementation of the ADR Directive in various Member States, and evaluates new trends in consumer ADR.
Categories: Law

CyberJustice

CyberJustice

This interactive text provides a concise and easy-to-understand overview of the cutting edge topic of Online Dispute Resolutions (ODR) that can be used as a supplement to a wide range of courses.

Author: Lucille M. Ponte

Publisher: Prentice Hall

ISBN: STANFORD:36105063276062

Category: Computers

Page: 196

View: 500

With no uniform laws or court systems in the global marketplace of the online world, e-businesses and their customers are looking for dispute resolutions options that reflect the speed and convenience of the Web. This interactive text provides a concise and easy-to-understand overview of the cutting edge topic of Online Dispute Resolutions (ODR) that can be used as a supplement to a wide range of courses.
Categories: Computers

Online Dispute Resolution

Online Dispute Resolution

Practical solutions for creating the 'clean, well-lighted' global electronic marketplace." —Scott Cooper, manager for technology policy, Hewlett-Packard "Online Dispute Resolution by Ethan Katsh and Janet Rifkin, a valuable ODR primer for ...

Author: Ethan Katsh

Publisher: Jossey-Bass

ISBN: 0787956767

Category: Law

Page: 240

View: 236

An essential tool for dispute resolution professionals as well as for anyone considering using dispute resolution in their lives and work, Online Dispute Resolution explains the many diverse and unique applications of doing conflict resolution online. The expert authors examine the tremendous growth of online dispute resolution-including its use by eBay and other e-commerce companies-and reveal the enormous possibilities to come, along with the many employment opportunities for practitioners in the field. They show how the online environment will affect the role of those who are concerned with dispute resolution just as it has brought changes to those who practice law, sell stocks, or run for office. For those who see the value of technology as a critical building block in the future of dispute resolution, Online Dispute Resolution will be an indispensable resource.
Categories: Law

Consumer Online Dispute Resolution Pathways in Europe

Consumer Online Dispute Resolution Pathways in Europe

This book explores what procedural standards must be in place to secure consumers' access to fair ODR procedures in Europe, by way of a theoretical and empirical legal study. This research is financed by the ERC research council.

Author: Emma van Gelder

Publisher:

ISBN: 946236334X

Category: Consumer protection

Page: 0

View: 841

The field of consumer online dispute resolution is going through important developments throughout Europe. New ODR providers are entering the field and a growing number of ADR bodies are relying on digital technologies to resolve consumer complaints. Also, consumers are increasingly resorting to online platforms to achieve redress. ODR has the potential to increase consumers' access to redress by taking the procedure online. At the same time, the quality of cODR procedures remains a challenge. For instance, transparency is difficult to achieve, especially when algorithmic software is used, and a fair procedure cannot always be safeguarded in text-based online procedures. The fundamental right of access to justice not only underscores the right to access a dispute resolution body to emulate an enjoyment of substantive rights, but also the right to a procedure that complies with fairness standards. This book explores what procedural standards must be in place to secure consumers' access to fair ODR procedures in Europe, by way of a theoretical and empirical legal study. This research is financed by the ERC research council.
Categories: Consumer protection

Online Dispute Resolution

Online Dispute Resolution

This book helps lawyers, practitioners, legislators and students understand and cope with the challenges of e-commerce, and to learn about the most up-to-date technology and regulation of Online Dispute Resolution (ODR).

Author: Faye Fangfei Wang

Publisher: Chandos Publishing

ISBN: 1843345196

Category: Law

Page: 152

View: 991

This book helps lawyers, practitioners, legislators and students understand and cope with the challenges of e-commerce, and to learn about the most up-to-date technology and regulation of Online Dispute Resolution (ODR). It introduces different forms of online dispute resolution, against the background of Alternative Dispute Resolution (ADR) developments in the off-line environment; crucially, it examines the current technology and legal status of ODR in the EU, US, Asia and Australia, and discusses the relations between the various parties in dispute resolutions, especially the Fifth party for the provider of the technology. It further analyses the four most successful examples, such as Michigan Cybercourt, WIPO-UDRP, eBay-SquareTrade and AAA-CyberSettle. Finally, a proposal for resolving e-contract disputes via ODR is provided, and a code of conduct recommended in order to regulate the electronic commerce market. Based on exclusive research and up-to-date best practices within the online dispute resolution field Simple and clear with an in-depth analysis and of a wide range of topics such as technology, management and law Provides practical solutions to real-world problems with a proposal of core principles and codes of conduct, which is of great value in academia and legislative organizations such as the European Commission and UNCITRAL
Categories: Law

Online Dispute Resolution

Online Dispute Resolution

III.1.2 European Union The development of extra-judicial dispute resolution has been a European concern for the last ten years—particularly in the B2C field—with the following initiatives:316 the Green Paper on consumers' access to ...

Author: Gabrielle Kaufmann-Kohler

Publisher: Kluwer Law International B.V.

ISBN: 9789041123183

Category: Law

Page: 406

View: 401

In a world governed by speed, the Internet plays a growing role in many of today's innovations, and the resolution of disputes using electronic means of communication may soon be part of everyday legal practice. This book offers a survey of the current state of play in online dispute resolution, from the methods and information technology currently in use to the range of regulatory solutions proposed by shareholders. Taking their analysis a step further, the authors also address this new field's most pressing issues, including possible amendments of existing legislation, treaties, and arbitration and other ADR rules. Online Dispute Resolution: Challenges for Contemporary Justice is an in-depth study of online dispute resolution today, discussing among other topics: the different methods of ODR; fields of use; ways to bring parties to online dispute resolution; validity and effects of clauses entered into online and providing for online mediation or arbitration; issues surrounding electronic communications and evidence in arbitration; and, enforcement of online dispute resolution outcomes, both through court proceedings and built-in enforcement mechanisms. This book also covers issues related to security and e-commerce in general. As a special feature, it contains a section on existing online dispute resolution providers, complete with interviews and statistics. Online Dispute Resolution: Challenges for Contemporary Justice is a significant resource for legal counsel, to arbitral institutions, ODR and ADR service providers, governments and governmental and non-governmental organizations, as well as to those with a more academic interest. This book will provide a greater understanding of online dispute resolution to persons in the fields of arbitration and ADR, e-commerce, intellectual property, civil procedure, international law, international trade and commerce, and information technology.
Categories: Law