Managing Web Service Quality Measuring Outcomes and Effectiveness

Managing Web Service Quality  Measuring Outcomes and Effectiveness

SECURITY REQUIREMENTS FOR WEB SERVICES Security SLAs would work
with typical security attributes that represent the overall set of security QoS
requirements of the concerned system. In case of Web services, while the core
security ...

Author: Khan, Khaled M.

Publisher: IGI Global

ISBN: 9781605660431

Category: Computers

Page: 418

View: 980

"This book is for strategic decision makers as it discusses quality issues related to Web services"--Provided by publisher.
Categories: Computers

Cases on Managing E Services

Cases on Managing E Services

Webb, H.W., & Webb, L.A. (2004). SiteQual: An integrated measure of Web site
quality. Journal of Enterprise Information Management, 17(6), 430–440. Ran, S. (
2003). A model for Web services discovery with QoS. SIGecom Exchange, 4(1), ...

Author: Scupola, Ada

Publisher: IGI Global

ISBN: 9781605660653

Category: Education

Page: 324

View: 198

"This book lays the theoretical foundations for understanding e-services as well as provide real life cases of e-services"--Provided by publisher.
Categories: Education

E Commerce and Web Technologies

E Commerce and Web Technologies

Finally, we assess manageability quality, defined as the ability to consistently
manage Web services, by means of management information offerability,
observability and controllability. While the sub-quality factor management
information ...

Author: Tommaso Noia

Publisher: Springer

ISBN: 9783642039645

Category: Computers

Page: 374

View: 889

After the initial enthusiastic initiatives and investments and the eventual bubble, el- tronic commerce (EC) has changed and evolved into a well-established and founded reality both from a technological point of view and from a scientific one. Nevert- less, together with its evolution, new challenges and topics have emerged as well as new questions have been raised related to many aspects of EC. Keeping in mind the experience and the tradition of the past editions of EC-Web, we tried, for its 10th edition, to introduce some meaningful innovations about the structure and the sci- tific organization of the conference. Our main target was to highlight the autonomous role of the different (sometimes heterogeneous) aspects of EC, without missing their interdisciplinary scope. This required the conference to be organized into four “mi- conferences," each for a relevant area of EC and equipped with a corresponding Area Chair. Both the submission and the review process took into account the organization into four tracks, namely: “Service-Oriented E-Commerce and Business Processes,” “Recommender Systems,” “E-Payment, Security and Trust” and “Electronic C- merce and Web 3. 0. ” Therefore, the focus of the conference was to cover aspects related to the theoretical foundation of EC, business processes as well as new - proaches exploiting recently emerged technologies and scenarios such as the Semantic Web, Web services, SOA architectures, mobile and ubiquitous computing, just to cite a few.
Categories: Computers

Future Intelligent Information Systems

Future Intelligent Information Systems

The value of these service qualities can be described in a script formalized
according to WSQDL (Web Service Quality Description Language) [4]. ... They
discussed further open issues related to QoS management of Web services in
general.

Author: Dehuai Zheng

Publisher: Springer Science & Business Media

ISBN: 364219706X

Category: Computers

Page: 672

View: 917

2010 First International Conference on Electrical and Electronics Engineering was held in Wuhan, China, December 4-5. Future Intelligent Information Systems book contains eighty-five revised and extended research articles written by prominent researchers participating in the conference. Topics covered include Tools and Methods of AI, Knowledge Discovery, Information Management and knowledge sharing, intelligent e-Technology, Information systems governance, and Informatics in Control. Intelligent Information System will offer the state of art of tremendous advances in Intelligent Information System and also serve as an excellent reference work for researchers and graduate students working with/on Intelligent Information System.
Categories: Computers

TELECOMMUNICATION SYSTEMS AND TECHNOLOGIES Volume II

TELECOMMUNICATION SYSTEMS AND TECHNOLOGIES Volume II

VSN: Virtual service network; a service quality management framework W3C:
World Wide Web consortium WBEM: Web based enterprise management; a
network and service management architecture WSDL: Web service definition
language; ...

Author: Paolo Bellavista

Publisher: EOLSS Publications

ISBN: 9781848260016

Category: Technology & Engineering

Page: 422

View: 890

Telecommunication Systems and Technologies theme is a component of Encyclopedia of Physical Sciences, Engineering and Technology Resources in the global Encyclopedia of Life Support Systems (EOLSS), which is an integrated compendium of twenty one Encyclopedias. Telecommunication systems are emerging as the most important infrastructure asset to enable business, economic opportunities, information distribution, culture dissemination and cross-fertilization, and social relationships. As any crucial infrastructure, its design, exploitation, maintenance, and evolution require multi-faceted know-how and multi-disciplinary vision skills. The theme is structured in four main topics: Fundamentals of Communication and Telecommunication Networks; Telecommunication Technologies; Management of Telecommunication Systems/Services; Cross-Layer Organizational Aspects of Telecommunications, which are then expanded into multiple subtopics, each as a chapter. These two volumes are aimed at the following five major target audiences: University and College students Educators, Professional practitioners, Research personnel and Policy analysts, managers, and decision makers and NGOs
Categories: Technology & Engineering

Evaluating Websites and Web Services Interdisciplinary Perspectives on User Satisfaction

Evaluating Websites and Web Services  Interdisciplinary Perspectives on User Satisfaction

WebQual: A web site quality instrument (Working Paper). Worcester Polytechnic
... Managing Service Quality, 13(3), 233–246. doi:10.1108/09604520310476490
Surjadjaja, H., Ghosh, S., & Antony, F. (2003). Determining and assessing the ...

Author: Yannacopoulos, Denis

Publisher: IGI Global

ISBN: 9781466651302

Category: Computers

Page: 354

View: 739

The pervasiveness of the Internet has had a significant impact on global politics, economics, and culture. To create a truly effective product in such a saturated digital environment, developers must study what has come before and how they can utilize existing tools to even greater effect. Evaluating Websites and Web Services: Interdisciplinary Perspectives on User Satisfaction explores some of the various approaches to the study and assessment of Internet technologies, providing scholars, researchers, developers, and professionals with critical knowledge and an interdisciplinary perspective on e-services in a variety of functional areas, from government and commerce to social media and education.
Categories: Computers

Selected Readings on Information Technology Management Contemporary Issues

Selected Readings on Information Technology Management  Contemporary Issues

Mike Lehmann (2004), in an article in Oracle Magazine, presents new Web-
services management capabilities in ... management framework is indispensable
to ensure around-the-clock availability and service quality of Web service
systems.

Author: Kelley, George

Publisher: IGI Global

ISBN: 9781605660936

Category: Computers

Page: 530

View: 487

"This book presents quality articles focused on key issues concerning the management and utilization of information technology"--Provided by publisher.
Categories: Computers

Emerging Web Services Technology

Emerging Web Services Technology

These proceedings of the first Workshop of Emerging Web Services Technology
2006 attempt to gather outstanding ... Giving a good definition to Quality of
Service is of paramount importance for properly managing Web services in
production.

Author: Cesare Pautasso

Publisher: Springer Science & Business Media

ISBN: 9783764384487

Category: Computers

Page: 184

View: 934

This book contains a collection of selected and revised papers originally presented at the Workshop on Emerging Web Service Technology (WEWST) held in conjunction with the 4th European Conference on Web Services (ECOWS'06) in Zurich, Switzerland, December 2006. It details the latest innovations, developments and results in Web Services research. In addition, the book records the evolution of important ideas emerging in the Web Services field.
Categories: Computers

Management Enabling the Future Internet for Changing Business and New Computing Services

Management Enabling the Future Internet for Changing Business and New Computing Services

Experience in Developing a Prototype for WiBro Service Quality Management
System Dae-Woo Kim1, Hyun-Min Lim1, ... Particularly, we essentially deal with
the Web browsing service experienced by users as an internet service by WiBro ...

Author: Choong Seon Hong

Publisher: Springer Science & Business Media

ISBN: 9783642044915

Category: Computers

Page: 551

View: 806

This book constitutes the refereed proceedings of the 12th Asia-Pacific Network Operations and Management Symposium, APNOMS 2009, held in Jeju, South Korea in September 2009. The 41 revised full papers and 32 revised short papers presented were carefully reviewed and selected from 173 submissions. The papers are organized in topical sections on network monitoring and measurement, configuration and fault management, management of IP-based networks, autonomous and distributed control, sensor network and P2P management, converged networks and traffic, engineering, SLA and QoS management, active and security management, wireless and mobile network management, and security management.
Categories: Computers

Practical Service Level Management

Practical Service Level Management

Delivering High Quality Web-based Services John McConnell, Eric D. Siegel.
Group showed inaccuracies as high as 45 percent when using restricted -
bandwidth emulation instead of real dial - up modem measurements . Similarly ,
use of ...

Author: John McConnell

Publisher: Cisco Press

ISBN: 158705079X

Category: Business & Economics

Page: 284

View: 889

Measure, manage, and improve the speed and reliability of Web services with this complete reference for creating relevant, effective Service Level Agreements. Starting with an explanation of SLM and common performance metrics, the book provides detailed discussions of methods to measure and improve performance.
Categories: Business & Economics

Computer Networks

Computer Networks

Keywords: auction mechanisms, admission control, scheduling algo- rithms in
web service, quality of service. ... servicing web clients on the same level, to the
network for supporting business transactions and considering management
groups ...

Author: Andrzej Kwiecien

Publisher: Springer

ISBN: 9783642312175

Category: Computers

Page: 486

View: 141

This book constitutes the refereed proceedings of the 19th International Conference on Computer Networks, CN 2012, held in Szczyrk, Poland, in June 2012. The 48 revised full papers presented were carefully reviewed and selected for inclusion in the book. The papers address subjects such as new and emerging technologies related to networking fields; fundamentals of computer networks; internet and internetworking; security and safety issues; industrial computer networks; wireless systems and sensor networks; the theory of queues and queuing networks; applications and computer networks usage.
Categories: Computers

Managing Internet and Intranet Technologies in Organizations Challenges and Opportunities

Managing Internet and Intranet Technologies in Organizations  Challenges and Opportunities

This book, Managing Internet and Intranet Technologies in Organizations:
Challenges and Opportunities, brings together 12 ... The author extends our
understanding of service quality, interface issues and Web usability to service
quality in the ...

Author: Dasgupta, Subhasish

Publisher: IGI Global

ISBN: 1930708904

Category: Computers

Page: 232

View: 394

"This book provides a comprehensive treatment of Internet and intranet technologies, electronic commerce, and the management of these technologies within organizations. It looks at both technical and organizational issues related to management of Internet and intranet technologies. Technical issues covered in the book include intranet-Internet infrastructure, data warehousing and Web security and reliability. Organizational topics include Internet and intranets for ERP and E-business, education and learning using Web technologies and approaches to virtual shopping"--Provided by publisher.
Categories: Computers

Web Services and Formal Methods

Web Services and Formal Methods

... in order to deal with challenges such as managing interactions with stateful
and long-running Web services, managing large numbers of Web services each
with multiple interfaces and versions, managing the quality of Web service
delivery, ...

Author: Marlon Dumas

Publisher: Springer Science & Business Media

ISBN: 9783540792291

Category: Computers

Page: 172

View: 715

This volume contains the papers presented at WS-FM 2007, the 4th International Workshop on Web Services and Formal Methods, held on September 28 and 29, 2007 in Brisbane, Australia. Web service technology aims at empowering providers of services, in the broad sense, with the ability to package and deliver their services by means of software applications available on the Web. Existing infrastructures for Web services - ready enable providers to describe services in terms of structure, access policy and behaviour, to locate services, to interact with them, and to bundle simpler services into more complex ones. However, innovations are needed to seamlessly extend this technology in order to deal with challenges such as managing int- actions with stateful and long-running Web services, managing large numbers of Web services each with multiple interfaces and versions, managing the quality of Web service delivery, etc. Formal methods have a fundamental role to play in shaping innovations in Web service technology. For instance, formal methods help to de?ne and to understand the semantics of languages and protocols that underpin existing infrastructures for Web services, and to formulate features that are found to be lacking. They also provide a basis for reasoning about Web service behaviour, for example to discover individual services that can ful?l a given goal, or even to compose multiple services that can collectively ful?l a goal. Finally, formal analysis of security properties and performance are relevant in many application areas of Web services such as e-commerce and e-business.
Categories: Computers

Emergent Strategies for E Business Processes Services and Implications Advancing Corporate Frameworks

Emergent Strategies for E Business Processes  Services and Implications  Advancing Corporate Frameworks

E-CRM Web service attributes as determinants of customer satisfaction with retail
Web sites. International Journal of Service Industry Management, 13(5), 432-451.
Anckar, B. ... of time and place. Managing Service Quality, 14(2/3), 205-215 ...

Author: Lee, In

Publisher: IGI Global

ISBN: 9781605661551

Category: Business & Economics

Page: 424

View: 114

"This book presents a collection of research associated with the emerging e-business technologies and applications, attempting to stimulate the advancement of various e-business frameworks and applications, and to provide future research directions"--Provided by publisher.
Categories: Business & Economics

Managing Supply Chains on the Silk Road

Managing Supply Chains on the Silk Road

The 3PLs that can provide these services efficiently in close collaboration with
the customers will be the ones that survive in ... customer relationship
management (CRM), service quality management, and web-based collaboration
modules.

Author: Çağrı Haksöz

Publisher: CRC Press

ISBN: 9781466551275

Category: Business & Economics

Page: 323

View: 151

Historically important trade routes for goods of all kinds for more than 3000 years, the Silk Road has once again come to prominence. Managing Supply Chains on the Silk Road: Strategy, Performance, and Risk present emerging supply chain practices from the Silk Road regions that include China, Hong Kong, India, Pakistan, Iran, Central Asia, Lebanon,
Categories: Business & Economics

J2EE Platform Web Services

J2EE Platform Web Services

4.8 Web Services Design Patterns The term Design Patterns is now a buzzword
that denotes some reusable framework or ... Here , the Web Services design
patterns lean toward structural design pattern , in the context of deploying an end
- to - end architecture with Quality of Services . ... unpublish / discover Web
Services , managing different versions of Web Services deployment with Service
Registry ...

Author: Ray Lai

Publisher: Prentice Hall Professional

ISBN: 0131014021

Category: Computers

Page: 578

View: 927

Build robust, scalable, end-to-end business solutions with J2EE(TM) Web Services. This is the definitive practitioner's guide to building enterprise-class J2EE Web Services that integrate with any B2B application and interoperate with any legacy system. Sun senior architect Ray Lai introduces 25 vendor-independent architectural patterns and best practices for designing Web Services that deliver outstanding performance, scalability, and reliability. Lai takes you to the frontiers of emerging Web Services technologies, showing how to make the most of today's leading-edge tools, from Java Web Services Developer Pack to Apache Axis. Coverage includes: Web Services: making the business case, and overcoming the technical and business challenges Real-life examples and scenarios, and a start-to-finish application case study Expert guidance on reducing risk and avoiding implementation pitfalls Building complete business solutions with rich messaging and workflow collaboration Mainframe interoperability and B2B integration within and beyond the enterprise Framework and methodology to develop your Web Services patterns and best practices Up-to-the-minute coverage of Web Services security New applications: service consolidation, wireless, and more An extensive library of links to Web resources, reference material, and vendors Whether you're an architect, designer, project leader, or developer, these are the best practices, patterns, and techniques you need to succeed with Web services in your enterprise environment. Enterprises seeking to leverage Web Services to revolutionize the ways they deliver services to customers, partners, and employees will find the answers they need in this book. "Ray Lai's J2EETM Platform Web Services is a comprehensive look at J2EE platform architecture and should be a must read for any serious Web Services developer." --Larry Tabb, Senior Strategic Advisor, Tower Group "This is a book for true practitioners. It's for those interested in designing and implementing Web Services now-and preparing for new opportunities on the horizon." --Jonathan Schwartz, Executive Vice President, Sun Microsystems
Categories: Computers

Advances in Web Age Information Management

Advances in Web Age Information Management

Moreover, they are not efficient, either from user's view on service quality or in
terms of resources utilization in the systems. In this paper, we present our
solutions to support efficient semantic-based search in unstructured P2P systems
.

Author: WAIM 2003

Publisher: Springer Science & Business Media

ISBN: 3540407154

Category: Business & Economics

Page: 512

View: 710

This book constitutes the refereed proceedings of the 4th International Conference on Web-Age Information Management, WAIM 2003, held in Chengdu, China in August 2003. The 30 revised full papers and 16 revised short papers presented together with 2 invited contributions were carefully reviewed and selected from 258 submissions. The papers are organized in topical sections on Web; XML; text management; data mining; bioinformatics; peer-to-peer systems; service networks; time series, similarity, and ontologies; information filtering; queries and optimization; multimedia and views; and systems demonstrations.
Categories: Business & Economics

Performance Evaluation of Complex Systems Techniques and Tools

Performance Evaluation of Complex Systems  Techniques and Tools

Capacity planning is a powerful tool for managing quality of service on the Web.
This tutorial presents a capacity planning methodology for Web-based
environments, where the main steps are: understanding the environment,
characterizing ...

Author: Maria Carla Calzarossa

Publisher: Springer Science & Business Media

ISBN: 9783540442523

Category: Computers

Page: 499

View: 458

This book presents the tutorial lectures given by leading experts in the area at the IFIP WG 7.3 International Symposium on Computer Modeling, Measurement and Evaluation, Performance 2002, held in Rome, Italy in September 2002. The survey papers presented are devoted to theoretical and methodological advances in performance and reliability evaluation as well as new perspectives in the major application fields. Modeling and verification issues, solution methods, workload characterization, and benchmarking are addressed from the methodological point of view. Among the applications dealt with are hardware and software architectures, wired and wireless networks, grid environments, Web services, and real-time voice and video processing. This book is intended to serve as a state-of-the-art survey and reference for students, scientists, and engineers active in the area of performance and reliability evaluation.
Categories: Computers

E Commerce and Web Technologies

E Commerce and Web Technologies

It is imperative for a competitive e-business outsourcing service provider to
manage the execution of its service level ... capturing and managing the SLA
contract data (e.g., quality measurement data sources, service-level evaluation
rules, etc.) ...

Author: Kurt Bauknecht

Publisher: Springer Science & Business Media

ISBN: 9783540441373

Category: Computers

Page: 418

View: 468

The Third International Conference on E-commerce and Web Technology (EC-Web 2002) was held in conjunction with the DEXA 02 in Aix-en-Provence, France. This conference, first held in Greenwich, United Kingdom in 2000, is now in its third year and is very well established. As in the two previous years, it served as a forum bringing together researchers from academia and commercial developers from industry to discuss the current state of the art in E-commerce and web technology. Inspirations and new ideas emerged from intensive discussions during formal sessions and social events. Keynote addresses, research presentations, and discussions during the conference helped to further develop the exchange of ideas among the researchers, developers, and practitioners who attended. The conference attracted more than 100 submissions and each paper was reviewed by at least three program committee members. The program committee selected 40 papers for presentation and publication, a task which was not easy due to the high quality of the submitted papers. We would like to express our thanks to our colleagues who helped to put together the technical program: the program committee members and external reviewers for their timely and rigorous reviews of the papers, and the organizing committee for their help in the administrative work and support. We owe special thanks to Gabriela Wagner and Maria Schweikert for always being available when their helping hand was needed.
Categories: Computers

INFORMATION MANAGEMENT

INFORMATION   MANAGEMENT

Business organizations and Web designers should actively seek ways to improve
service quality at Web sites. To make it more challenging, management and Web
designers should carefully consider how to arrange and present customer ...

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ISBN:

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