Digital Guest Experience

Tools to help hotels to manage and optimize the digital guest experience

Author: Björn Radde

Publisher: tredition

ISBN: 3732393380

Category: Technology & Engineering

Page: 248

View: 6232


The experience of staying at a hotel will continue to radically change in the coming years. The guest is welcomed by robots and bypasses the traditional check-in with their smartphone. Augmented reality and beacons accompany him through the hotel, any missing utensils in room will be produced with a 3D printer. Nanotechnologies and biometric methods will be introduced into the hotel industry, as well as chatbots and holograms. Digital Guest Experience tools are an investment area within the digital value chain that should be reviewed and implemented by the hotel industry. Björn Radde explains how the guest journey has changed and describes the most important digital guest experience instruments for optimizing the hotel's engagement, as well as its impact on guest satisfaction and revenue.

Bartkowiaks Forum Book Art

Kompendium Zeitgenössischer Handpressendrucke, Malerbücher, Künstlerbücher, Einblattdrucke, Mappenwerke und Buchobjekte

Author: Heinz Stefan Bartkowiak

Publisher: Bartkowiaks forum book art

ISBN: 3935462026

Category: Artists' books

Page: 563

View: 7630



Worterbuch Design

Author: Michael Erlhoff

Publisher: Birkhauser

ISBN: 9783764381431

Category: Design

Page: 472

View: 8482


This dictionary provides a stimulating and categorical foundation for a serious international discourse on design. It is a handbook for everyone concerned with design in career or education, who is interested in it, enjoys it, and wishes to understand it. 110 authors from Japan, Austria, England, Germany, Australia, Switzerland, the Netherlands, the United States, and elsewhere have written original articles for this design dictionary. Their cultural differences provide perspectives for a shared understanding of central design categories and communicating about design. The volume includes both the terms in use in current discussions, some of which are still relatively new, as well as classics of design discourse. A practical book, both scholarly and ideal for browsing and reading at leisure.