The Stationery Office Annual Catalogue 2012

Author: Stationery Office

Publisher: Stationery Office/Tso

ISBN: 9780115020742

Category: Reference

Page: 536

View: 7554

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The Stationery Office annual catalogue 2012 provides a comprehensive source of bibliographic information on over 4200 Parliamentary, statutory and official publications - from the UK Parliament, the Northern Ireland Assembly, and many government departments and agencies - which were issued in the year.
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IT Service Management

A Guide for ITIL Foundation Exam Candidates

Author: Ernest Brewster,Richard Griffiths,Aidan Lawes,John Sansbury

Publisher: BCS, The Chartered Institute for IT

ISBN: 1906124930

Category: Computer technical support

Page: 200

View: 4780

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ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. The guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. This new edition is compatible with the 2011 update to ITIL®. It includes the following additional processes: business relationship management; design coordination; strategy management for IT services; transition planning and support. An ITIL® licensed product.
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ITIL Foundation Essentials

The Exam Facts You Need

Author: It Governance Publishing,Claire Agutter

Publisher: It Governance Pub

ISBN: 9781849283991

Category: Business & Economics

Page: 148

View: 1271

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THE essential companion for those studying the ITIL Foundation Syllabus, 'ITIL(R) Foundation Essentials', is a distillation of critical information - no waffle or padding - just exactly what you need to understand the key points required for a successful exam.
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Six Sigma for IT Management - A Pocket Guide

Author: Sven den Boer

Publisher: Van Haren

ISBN: 9087531834

Category: Education

Page: 166

View: 4869

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Six Sigma provides a quantitive methodology of continuous (process) improvement and cost reduction, by reducing the amount of variation in process outcomes. The production of a product, be it a tangible product like a car or a more abstract product like a service, consists of a series of processes. All processes consist of a series of steps, events, or activities. Six Sigma measures every step of the process by breaking apart the elements within each process, identifying the critical characteristics, defining and mapping the related processes, understanding the capability of each process, discovering the weak links, and then upgrading the capability of the process. It is only by taking these steps that a business can raise the ‘high-water mark’ of its performance. IT is now a fundamental part of business and business processes; this book demonstrates how IT can be made to work as an enabler to better business processes, and how the Six Sigma approach can be used to provide a consistent framework for measuring process outcomes. ITIL defines the ‘what’ of Service Management; Six Sigma defines the ‘how’ of process improvement; together they are a perfect fit of improving the quality of IT service delivery and support. The Six Sigma approach also provides measures of process outcomes, and prescribes a consistent approach in how to use these metrics. This Pocket guide, provides a coherent view and guidance for using the Six Sigma approach successfully in IT service organisations. It particularly aims to merge ITIL and Six Sigma into a single approach for continuous improvement of IT service organizations.
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CSSLP Certification All-in-One Exam Guide, Second Edition

Author: Wm. Arthur Conklin,Daniel Paul Shoemaker

Publisher: McGraw Hill Professional

ISBN: 1260441695

Category: Computers

Page: 464

View: 766

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Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. This self-study guide delivers 100% coverage of all domainsin the the CSSLP exam Get complete coverage of all the material included on the Certified Secure Software Lifecycle Professional exam. CSSLP Certification All-in-One Exam Guide, Second Edition covers all eight exam domains developed by the International Information Systems Security Certification Consortium (ISC)2®. You’ll find learning objectives at the beginning of each chapter, exam tips, practice questions, and in-depth explanations. Designed to help you pass the exam with ease, this definitive resource also serves as an essential on-the-job reference. Covers all eight exam domains: •Secure Software Concepts•Secure Software Requirements•Secure Software Design•Secure Software Implementation/Programming•Secure Software Testing•Software Lifecycle Management•Software Deployment, Operations, and Maintenance•Supply Chain and Software Acquisition Online content includes: •Test engine that provides full-length practice exams or customized quizzes by chapter or exam domain
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Information Technology Control and Audit, Fifth Edition

Author: Angel R. Otero

Publisher: CRC Press

ISBN: 0429877323

Category: Computers

Page: 484

View: 5530

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The new fifth edition of Information Technology Control and Audit has been significantly revised to include a comprehensive overview of the IT environment, including revolutionizing technologies, legislation, audit process, governance, strategy, and outsourcing, among others. This new edition also outlines common IT audit risks, procedures, and involvement associated with major IT audit areas. It further provides cases featuring practical IT audit scenarios, as well as sample documentation to design and perform actual IT audit work. Filled with up-to-date audit concepts, tools, techniques, and references for further reading, this revised edition promotes the mastery of concepts, as well as the effective implementation and assessment of IT controls by organizations and auditors. For instructors and lecturers there are an instructor’s manual, sample syllabi and course schedules, PowerPoint lecture slides, and test questions. For students there are flashcards to test their knowledge of key terms and recommended further readings. Go to http://routledgetextbooks.com/textbooks/9781498752282/ for more information.
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Run Grow Transform

Integrating Business and Lean IT

Author: Steven C Bell

Publisher: CRC Press

ISBN: 1466504501

Category: Business & Economics

Page: 372

View: 6064

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Your customers want innovation and value, and they want it now. How can you apply Lean principles and practices throughout your enterprise to drive operational excellence, reduce costs while improving quality, enable efficient growth, and accelerate idea-to-value innovation? Shingo Prize-winning author Steve Bell and other thought leaders show you how—guiding you to more effectively align people and purpose, promote enterprise agility, and leverage transformative IT capabilities to create market-differentiating value for your customers. Combining research and insight with practical examples and in-depth case studies that can be put to immediate use, Run Grow Transform: Integrating Business and Lean IT is a must read for leaders and senior managers from all disciplines, showing you how to: Drive enterprise outcomes and strategy through adaptive Business/IT learning Maximize collaboration, leverage the knowledge and skills of your teams Overcome enterprise-wise obstacles commonly encountered by Agile development teams Improve infrastructure reliability and cost, learn how to get the best results from operations frameworks including ITIL, COBIT and ISO 20000 Apply Lean principles to Enterprise Architecture and Business Process Management disciplines Make informed, value-based choices about outsourcing Tap into big data and social media to listen to and interact with the virtual voice of your customers Streamline management, collaboration, and communication systems Identify and measure the right things that lead to customer value What readers are saying: This book focuses on the most critical and challenging issue for any aspect of the development or use of IT: creating a collaborative learning culture. —Jeffrey K. Liker, Shingo Prize-winning Author of The Toyota Way Run Grow Transform takes the next logical step to driving enterprise value. This could be the game-changing playbook for IT 3.0. —Mark Katz, CIO & Senior Vice President, Esselte Corporation A powerful read detailing how companies can leverage their Lean IT transformation to supercharge the business. —Tom Paider, IT Build Capability Leader, Nationwide The consistent application of the practices described in this book has enabled Embraer to reap huge gains. I recommend this book as a desktop companion. —Alexandre Baulé, Vice President Information Systems, Embraer ... takes the reader a leap forward, ready for immediate application to bridge Lean and innovation. —Melissa Barrett, Enterprise Architecture & IT Strategy, Premera Blue Cross ... sets out the principles and practices necessary for success in the new economy. —Jez Humble, Author of Continuous Delivery Steve Bell has hit another home run with this book. Either your organization will adopt the wisdom contained in this book and thrive, or your competitors will do so and put you out of business. —Scott Ambler, Author of Disciplined Agile Delivery It’s rare to see truly new insight added to the Lean discussion. Steve Bell does just that by continuing to push the frontiers of Lean thinking. —Alexander Brown, COO, Scrum Inc. Steve Bell has mapped a new trajectory. I challenge any CIO to read Bell’s breakthrough work and not be compelled to start this journey to become a transformative leader in the creation of real and sustainable value. —Jeffrey Barnes, Society for Information Management (SIM), Regional Director, Advanced Practices Council All too often the IT organization is viewed as an impediment to lean transformation, when it truly can be a catalyst. Steve’s book sorts out all the noise, the jargon, and the "hero culture", guiding the reader to what is so obvious, yet so hard to see: build your culture around your customer! —Josh Rapoza, Director of Web Strategy and Operations, Lean Enterprise Institute Aligning Lean and IT is a great challenge with a big payoff. This book really shows how Lean and IT can create a strong enterprise; it’s a great inspiration. —Klaus Lyck Petersen, Solar A/S A must read for any organization that is pursuing continuous improvement. In today’s world, real business improvement cannot be achieved without the IT factor; this book will help any organization achieve the improvement that they are seeking. —Barry J. Brunetto, Vice President, Information Systems, Blount International Precise, concise, and entertaining, this book provides the reader with crucial tips on how IT can help enterprises survive and thrive in a fast-paced technological and economic environment. This is mandatory reading not only for businesses and IT organizations, but also for universities and policy makers. —Fuat Alican, PhD, Vice President, Central American Scientific Research and Education Center Not just for Lean Practitioners, Run Grow Transform is a must-have reference for any IT organization, regardless of size, age or industry, looking to move to the next level of performance. —Sarah Topham, Lean Deployment Leader, Information Technology & Product Management, Paychex, Inc. This is a long overdue book that addresses the key challenges for today's IT organization and puts Lean IT into a context that is too often lacking. —James Finister, Tata Consultancy Services The 'business as usual' scenario is not an option in today’s economy and global challenges. A transformation in methods, tools and frameworks is needed to guide our business decisions. This book is your first step! —Khuloud Odeh, IT Director, Grameen Foundation Delivering beyond the helpful folk wisdom and narrow techniques and technologies found elsewhere, Steve Bell and his contributors provide practical full value stream lifecycle methods for continuous improvement using Lean in an IT and customer (business) setting. —Martin Erb, Director of Professional Services, Pink Elephant Run Grow Transform clarifies the eternal quest of IT: to simply "running" of the business and to create innovative solutions to grow the business and create sustainable competitive advantage to transform the way customers interact with your business, in plain, actionable advice from one who has been on the front lines. —Tom Foco, Value Stream Solutions
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