ITIL Service Strategy

ITIL Service Strategy

This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset.

Author: Great Britain. Cabinet Office

Publisher: Stationery Office/Tso

ISBN: 0113313047

Category: Business & Economics

Page: 483

View: 698

This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.
Categories: Business & Economics

Key Element Guide ITIL Service Strategy

Key Element Guide ITIL Service Strategy

The Service Strategy Key Element Guide provides a handy reference to the content contained within the core ITIL Service Strategy guidance and summarises its key elements.

Author: David Cannon

Publisher: It Infrastructure Library

ISBN: 0113313608

Category: Computers

Page: 168

View: 480

The Service Strategy Key Element Guide provides a handy reference to the content contained within the core ITIL Service Strategy guidance and summarises its key elements. Service Strategy is a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the Service Lifecycle stays focused on the business case and relates to all the companion process elements that follow
Categories: Computers

Service strategy

Service strategy

Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

Author:

Publisher: The Stationery Office

ISBN: 9780113310456

Category: Business & Economics

Page: 276

View: 668

Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management
Categories: Business & Economics

Key Element Guide Service Strategy

Key Element Guide Service Strategy

Author: Sharon Taylor

Publisher:

ISBN: 0113311192

Category: Computer networks

Page: 61

View: 771

This publication is intended to provide a synopsis of the basic concepts and practice elements of Service strategy, which forms part of the core ITIL service management practices. A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the service lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication.
Categories: Computer networks

The Official Introduction to the ITIL Service Lifecycle

The Official Introduction to the ITIL Service Lifecycle

Continual Service Improvement Service Design Service Strategy ITIL Service
Operation Service Transition Organizations already practicing ITIL use Service
Strategy to guide a strategic review of their ITIL - based service management ...

Author:

Publisher: The Stationery Office

ISBN: 0113310617

Category: Business & Economics

Page: 238

View: 725

ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles.
Categories: Business & Economics

ITIL Service Operation

ITIL Service Operation

This publication provides updated best-practice advise on all aspects of managing the day-to-day operation of an organisation's IT services.

Author: Great Britain. Cabinet Office

Publisher: Stationery Office/Tso

ISBN: 0113313071

Category: Business & Economics

Page: 370

View: 252

This publication provides updated best-practice advise on all aspects of managing the day-to-day operation of an organisation's IT services. It encompasses and supersedes the operational aspects of the ITIL Service Support and Service Delivery publications and covers most of the scope of ICT Infrastructure Management. it also incorporates operational aspects from the Planning to Implement, Application Management, Software Asset Management and Security Management publications.
Categories: Business & Economics

Introduction to the ITIL service lifecycle

Introduction to the ITIL service lifecycle

Organizations already practicing ITIL use Service Strategy to guide a strategic
review of their ITIL - based service management capabilities and to improve the
alignment between those capabilities and their business strategies . This ITIL ...

Author: Office of Government Commerce

Publisher: The Stationery Office

ISBN: 0113311311

Category: Business & Economics

Page: 247

View: 447

This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.
Categories: Business & Economics

ITIL 2011 The Story Continues

ITIL   2011 The Story Continues

This book will help the readers to understand the relatively new discipline called IT Service Management better. Table of Contents 1. The ITIL® Story 2. Concepts 3. The Story Continues -ITIL® V 3.0 4. Service Strategy 5. Service Design 6.

Author: Dr. Pratul Sharma

Publisher: BPB Publications

ISBN: 9789388176736

Category: Computers

Page: 80

View: 781

The Complete Beginners' Guide to ITIL DESCRIPTION Dr Pratul Sharma’s exposure to working Industry movers, good practices of IT Service Management and Project Management has enabled him to work closest to the minds of knowledge workers of today’s Industry. This book is a collection of Dr. Pratul Sharma’s real-life examples explaining the concepts of IT Service Management and ITIL which have proven to be the most important aspects of the learning journey of service industry professionals. The examples quoted herein are from the author own experience. The book also provides some entering questions which may be pondered during client discussions or job interviews. KEY FEATURES Explains ITIL service strategy and guiding principles Covers all ITIL processes, roles, and functions Describes the ITIL service lifecycle and standards for service design and development An explanation is given in untraditional Layman’s language, with easy to follow examples Explores issues of creating and maintaining value for clients through monitoring WHAT WILL YOU LEARN Service Strategy & Design, Service Transition & Service Operation Continual Service Improvement Service Operation Functions ITIL® 2011 Update WHO THIS BOOK IS FOR This book is a humble attempt to support the endeavour, where an effort has been made to make the knowledge simple and easy to understand even to the professionals who are not IT literate. Even a banker could read the manuscript of the book and easily understand the good practices of IT Service Management described therein. This book will help the readers to understand the relatively new discipline called IT Service Management better. Table of Contents 1. The ITIL® Story 2. Concepts 3. The Story Continues -ITIL® V 3.0 4. Service Strategy 5. Service Design 6. Service Transition & Service Operation 7. Continual Service Improvement 8. Service Operation Functions 9. ITIL® 2011 Update 10. Few Important Questions to discuss 11. The ITIL® Story Summary 12. Abbreviations
Categories: Computers

ITIL Intermediate Certification Companion Study Guide

ITIL Intermediate Certification Companion Study Guide

This study guide is the ultimate companion for certification candidates, giving you everything you need to know in a single informative volume.

Author: Helen Morris

Publisher: John Wiley & Sons

ISBN: 9781119012214

Category: Computers

Page: 1270

View: 629

Complete, detailed preparation for the Intermediate ITIL Service Lifecycle exams ITIL Intermediate Certification Companion Study Guide is the ultimate supporting guide to the ITIL Service Lifecycle syllabus, with full coverage of all Intermediate ITIL Service Lifecycle exam objectives for Service Operation, Service Design, Service Transition, Continual Service Improvement, and Service Strategy. Using clear and concise language, this useful companion guides you through each Lifecycle module and each of the process areas, helping you understand the concepts that underlie each skill required for certification. Illustrative examples demonstrate how these skills are applied in real-life scenarios, helping you realize the importance of what you're learning each step of the way. Additional coverage includes service strategy principles and processes, governance, organization, implementation, and technology considerations, plus guidance toward common challenges and risks. ITIL is the most widely adopted approach for IT Service Management in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This study guide is the ultimate companion for certification candidates, giving you everything you need to know in a single informative volume. Review the information needed for all five Lifecycle exams Examine real-life examples of how these concepts are applied Gain a deeper understanding of each of the process areas Learn more about governance, organization, implementation, and more The Intermediate ITIL Service Lifecycle exams expect you to demonstrate thorough knowledge of the concepts, processes, and functions related to the modules. The certification is recognized around the world as the de facto standard for IT Service Management, and the skills it requires increase your value to any business. For complete, detailed exam preparation, ITIL Certification Companion Study Guide for the Intermediate ITIL Service Lifecycle Exams is an invaluably effective tool.
Categories: Computers

IT Service Management Based on ITIL 2011 Edition

IT Service Management Based on ITIL   2011 Edition

Annex B Differences between ITIL V3 and ITIL 2011 Edition B.1 ITIL SERVICE
STRATEGY UPDATES This short section provides a summary of the updates
between the 2007 edition and the 2011 edition for the ITIL core book Service
Strategy ...

Author: Pierre Bernard

Publisher: Van Haren

ISBN: 9789401805575

Category: Education

Page: 348

View: 120

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.This revised edition is based on ITIL 2011 Edition. It is written in the same concise way as the previous editions and covering all the facts. Readers will find that this title succinctly covers the key aspects of ITIL 2011 Edition. It is endorsed by AXELOS, the official ITIL Accreditor.The ITIL Lifecycle is fully covered. In addition there is much attention to the 26 IT Service Management processes and 4 Functions. These are described in detail. This means that it is easy for all readers to access and grasp the concepts of processes and functions that are so pivotal to many service management day-to-day operations.This title covers the following: Introduction to the Service Lifecycle Lifecycle phase: Service Strategy Lifecycle phase: Service Design Lifecycle phase: Service Transition Lifecycle phase: Service Operation Lifecycle phase: Continual Service ImprovementNew, compared with the previous edition on ITIL V3, are the processes for Strategy Management and Business Relationship Management. Also the other new and revised concepts of ITIL are covered in this book. Well written and presented, this publication provides a useful addition to the core ITIL publications for anyone wanting to understand IT service management. Kevin Holland, Service Management Specialist, NHS Pierre has produced an extremely useful summary of the current version of ITIL. This will be an invaluable day to day reference for all practitioners. Claire Agutter, ITIL Training Zone
Categories: Education

Foundations of ITIL 2011 Edition

Foundations of ITIL   2011 Edition

For trainers free additional material of this book is available.

Author: Pierre Bernard

Publisher: Van Haren

ISBN: 9789087539238

Category: Education

Page: 474

View: 791

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.This book and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.This version has now been upgraded to reflect ITIL 2011 Edition. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL 2011 Edition upgrade.The ITIL 2011 Edition approach covering the ITIL Lifecycle is fully covered. The new and re-written processes in ITIL 2011 Edition for strategy management and business relationship management are included, as well as the other new and improved concepts in ITIL 2011 Edition . This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following: Lifecycle phase: Service strategy Lifecycle phase: Service design Lifecycle phase: Service transition Lifecycle phase: Service operation Lifecycle phase: Continual service improvement
Categories: Education

ITIL 4 Foundation Exam Complete Preparation

ITIL 4 Foundation Exam Complete Preparation

After practicing all the book parts, you'll be ready to PASS the exam from the first try and avoid any risks. Who this Book is for: Students preparing for ITIL 4 Foundation certification exam

Author: G Skills

Publisher: G Skills

ISBN:

Category: Computers

Page: 177

View: 561

This Book is the newest book which give you the opportunity of a full preparation and ensures your success in your ITIL® Exam from the first try. This Book is developed according to the official Exam Guide from ITIL, so you can pass the actual ITIL® Certification Exam from the first Try! This book includes the preparation for: ITIL 4 Foundation: The Foundation level is the entry level certification which offers you a general awareness of the key elements, concepts and terminology used in the ITIL service life cycle, including the links between life cycle stages, the processes used and their contribution to service management practices. We have scientifically developed each question in this Exam to offer for you a complete Preparation and a full coverage. This book will give you the opportunity to discover if you are ready to pass the exam, saving you time and money (the lowest price ever). After practicing all the book parts, you'll be ready to PASS the exam from the first try and avoid any risks. Who this Book is for: Students preparing for ITIL 4 Foundation certification exam
Categories: Computers

The ITIL v3 Basics

The ITIL   v3   Basics

Modern day IT Services and its subsequent businesses are going through a vast range of changes. These are changes in either demand or the way technology is evolved in the day to day life.

Author: Anurag Thakur

Publisher: Arth-Excel

ISBN:

Category: Computers

Page:

View: 354

Modern day IT Services and its subsequent businesses are going through a vast range of changes. These are changes in either demand or the way technology is evolved in the day to day life. IT Industry has been through the phases from business-oriented units to end-user-oriented services. If we look into the history of the IT industry, then we do not need not go beyond the 20th century. It was a UK government initiative that started one of the first frameworks to enhance capacities delivered by IT industry. ITIL® should be given credit for how the IT development work is conducted in today's scenario. When the UK government implemented this framework in general IT practices, the IT work was done for the end users but with a focus towards the businesses. The enhancements in industry ensured that innovations are part of the industry but now the focus is moved from a phase to other. Today, a consumer holds the maximum power to influence biggest business decisions. Until a few years ago, the IT industry had a life that focussed on what requirements clients are looking to fulfill with. Now clients have to sustain that trend and add a separate set that talks about their product's end users. Infrastructure as a Service (IaaS), Software as a Service (SaaS), Platform as a Service (PaaS) etc came to existence as these gave an idea to address end-users expectations directly even when serving the client. There are other project management frameworks that assist organisations developing their processes but ITIL has a unique advantage as it guides on not only setting up the process but to add a flavor of the service industry. I am trying to put all my professional experiences and knowledge earned through the trainings in this book. Wish you all a Happy Learning time!
Categories: Computers

ITIL V3 foundation handbook

ITIL V3 foundation handbook

A quick reference revision guide, which has been designed to help students sitting the Foundation Exam. This edition is updated to the 2009 syllabus.

Author: Simon Adams

Publisher: The Stationery Office

ISBN: 0113311974

Category: Business & Economics

Page: 190

View: 506

A quick reference revision guide, which has been designed to help students sitting the Foundation Exam. This edition is updated to the 2009 syllabus. The title also acts as a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This publication provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure. The guide contains a chapter on each of the components of the Lifecycle; Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These chapters contain an overview of each of the processes and functions in the lifecycle including value, scope, activities and metrics.
Categories: Business & Economics

ITIL Service Design

ITIL Service Design

The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness.

Author: Great Britain. Cabinet Office

Publisher: Stationery Office/Tso

ISBN: 0113313055

Category: Business & Economics

Page: 442

View: 837

The Service Design phase of the ITIL Service Lifecycle uses business requirements to create services and their supporting practices. This edition updates design principles for applications, infrastructure, processes and resources, as well as sourcing models. Service managers will also find guidance on the engineering of sound requirements, supplier management and design considerations for outsourcing.
Categories: Business & Economics

Metrics for Service Management

Metrics for Service Management

This title is the sister book to the global best-seller Metrics for IT Service Management.

Author: Peter Brooks

Publisher: Van Haren

ISBN: 9789087536480

Category: Education

Page: 182

View: 826

This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle approach. More than that it looks at the overall goal of metrics which is to achieve Value. The overall delivery of Business Value is driven by Corporate Strategy and Governance, from which Requirements are developed and Risks identified. These Requirements drive the design of Services, Processes and Metrics. Metrics are designed and metrics enable design as well as governing the delivery of value through the whole lifecycle. The book shows the reader how do achieve this Value objective by extending the ITIL Service Lifecycle approach to meet business requirements.
Categories: Education

IT Service Management

IT Service Management

The guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. This new edition is compatible with the 2011 update to ITIL®.

Author: Ernest Brewster

Publisher: BCS, The Chartered Institute for IT

ISBN: 9781906124939

Category: Computer technical support

Page: 200

View: 865

ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. The guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. This new edition is compatible with the 2011 update to ITIL®. It includes the following additional processes: business relationship management; design coordination; strategy management for IT services; transition planning and support. An ITIL® licensed product.
Categories: Computer technical support

Foundations of IT Service Management

Foundations of IT Service Management

This book is supported with access to online sample exams that are constantly updated as new material is available.

Author: Brady Orand

Publisher: Ingram

ISBN: 1439226334

Category: Computers

Page: 370

View: 218

As business becomes more and more dependent on technology, there is considerable attention given to the concept of aligning IT to the business. Until ITIL version 3, this concept remained mostly conceptual. The IT Infrastructure Library, by focusing on the principle of providing services, empowers IT and the business with the tools they require to enable this alignment. Having become the de-facto standard in IT Service Management, ITIL is rapidly gaining popularity across the globe. Written by an ITIL trainer who has taught thousands of students at hundreds of organizations, Foundations of IT Service Management - The Unofficial ITIL v3 Foundations Course in a Book, provides the reader with the introduction to this approach to IT services without the expense of a formal classroom course. While the focus is primarily on providing the information required to pass the ITIL v3 Foundations exam, this book goes beyond those basics to also provide real understanding of ITIL to further your knowledge and abilities as a valuable part of this IT/Business alignment. Using a case-study approach, real issues are discussed that represent challenges experienced in almost every IT organization. This book is supported with access to online sample exams that are constantly updated as new material is available. Additionally, access to the author is provided to ask questions prior to taking your exam giving you the greatest opportunity to learn the material and successfully pass your ITIL Foundations exam. Based on the official ITIL v3 Foundations Syllabus from the APM Group, the Service Lifecycle is explored including the lifecycle stages of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. Within each of these lifecycle stages, the concepts within are explored as well as the underlying processes that enable this concept of IT Service Management.
Categories: Computers