ITIL V3 foundation handbook

Author: Simon Adams

Publisher: The Stationery Office

ISBN: 9780113311972

Category: Business & Economics

Page: 190

View: 6085

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A quick reference revision guide, which has been designed to help students sitting the Foundation Exam. This edition is updated to the 2009 syllabus. The title also acts as a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This publication provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure. The guide contains a chapter on each of the components of the Lifecycle; Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These chapters contain an overview of each of the processes and functions in the lifecycle including value, scope, activities and metrics.
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ITIL Foundation Handbook

[Japanese Translation of ITIL Foundation Handbook]

Author: itSMF Foundation,Claire Agutter

Publisher: N.A

ISBN: 9780113314607

Category:

Page: 276

View: 5533

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Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.
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ITIL Foundation Handbook

[German Translation of ITIL Foundation Handbook]

Author: itSMF Foundation,Claire Agutter

Publisher: N.A

ISBN: 9780113314690

Category:

Page: 364

View: 7840

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Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.
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Service Offerings and Agreements

ITIL V3 Intermediate Capability Handbook

Author: Alison Cartlidge

Publisher: The Stationery Office

ISBN: 9780113312702

Category: Education

Page: 100

View: 3001

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This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA, and as a handy portable reference source for practitioners who work with these processes.
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Passing Your ITIL Intermediate Exams

Author: Stationery Office

Publisher: The Stationery Office

ISBN: 9780113310999

Category: Business & Economics

Page: 312

View: 8155

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This book presents the latest syllabus contnent and expert examination guidance, making it the definitive study aid for the IT service management intermediate examinations. Containing practical advice for candidates on how to prepare for and answer examination questions on the service lifecycle and service capability streams, the book also covers the syllabus topics which are common across most of the modules. Chapters are organised with references to the core publications, and self-assessment questions help students prioritise those topics they need to revise. The book contains sample exam questions, advice on how to dissect questions and scenarios, and exam answers that are thoroughly explained to aid the learning process.
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IT Service Management Based on ITIL® 2011 Edition

Author: Pierre Bernard

Publisher: Van Haren

ISBN: 9401805571

Category: Education

Page: 348

View: 3976

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For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.This revised edition is based on ITIL 2011 Edition. It is written in the same concise way as the previous editions and covering all the facts. Readers will find that this title succinctly covers the key aspects of ITIL 2011 Edition. It is endorsed by AXELOS, the official ITIL Accreditor.The ITIL Lifecycle is fully covered. In addition there is much attention to the 26 IT Service Management processes and 4 Functions. These are described in detail. This means that it is easy for all readers to access and grasp the concepts of processes and functions that are so pivotal to many service management day-to-day operations.This title covers the following: Introduction to the Service Lifecycle Lifecycle phase: Service Strategy Lifecycle phase: Service Design Lifecycle phase: Service Transition Lifecycle phase: Service Operation Lifecycle phase: Continual Service ImprovementNew, compared with the previous edition on ITIL V3, are the processes for Strategy Management and Business Relationship Management. Also the other new and revised concepts of ITIL are covered in this book. Well written and presented, this publication provides a useful addition to the core ITIL publications for anyone wanting to understand IT service management. Kevin Holland, Service Management Specialist, NHS Pierre has produced an extremely useful summary of the current version of ITIL. This will be an invaluable day to day reference for all practitioners. Claire Agutter, ITIL Training Zone
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IT Service Management

A Guide for Foundation Exam Candidates

Author: Ernest Brewster,Richard Griffiths,Aidan Lawes,John Sansbury

Publisher: BCS, The Chartered Institute

ISBN: 1906124191

Category: Computer technical support

Page: 200

View: 7858

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ITIL® and IT service management have been practised successfully around the world for more than 20 years. ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical understanding of IT service management. An ITIL® Licensed Product.
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Exploring Services Science

4th International Conference, IESS 2013, Porto, Portugal, February 7-8, 2013, Proceedings

Author: João Falcão e Cunha,Mehdi Snene,Henriqueta Nóvoa

Publisher: Springer

ISBN: 3642363563

Category: Business & Economics

Page: 343

View: 1492

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Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the services industry and its economy. This book contains the refereed proceedings of the 4th International Conference on Exploring Services Science (IESS), held in Porto, Portugal, in February 2013. This year, the conference theme was Enhancing Service System Fundamentals and Experiences, chosen to address the current need to explore enhanced methods, approaches, and techniques for a more sustainable and comprehensive economy and society. The 19 full and 9 short papers accepted for IESS were selected from 78 submissions and presented ideas and results related to innovation, services discovery, services engineering, and services management, as well as the application of services in information technology, business, healthcare, and transportation.
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Operational Support and Analysis ITIL V3 Intermediate Capability Handbook (Single Copy)

Author: Great Britain. Stationery Office,Alison Cartlidge

Publisher: Stationery Office/Tso

ISBN: 9780113312085

Category: Business & Economics

Page: 135

View: 8645

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This guide provides a quick reference to the processes covered by the ITIL V3 Operational Support and Analysis syllabus. It is designed as a revision aid for students taking the ITIL Capability qualification for Operational Support and Analysis, and as a handy portable reference source for practitioners who work with these processes
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