This book is a practical guide for those teaching social factors and social research methods to designers and for those using these methods in practice.
Author: Galen Cranz
Ethnography for Designers teaches architects and designers how to listen actively to the knowledge people have about their own culture. This approach gives structure to values and qualities. It does this by noting the terms and underlying structure of thought people use to describe aspects of their culture. By responding to underlying cognitive patterns, the architect can both respond to the user and interpret creatively. Thus, ethno-semantic methods can help designers to enhance their professional responsibility to users and, at the same time, to feel fulfilled creatively. This book is a practical guide for those teaching social factors and social research methods to designers and for those using these methods in practice.
Is there such a thing as a designer- ly way of knowing people? This book is a report from a research project conducted at HEAD Genève that addressed the role of people-knowing in interaction/media design.
Consisting of four sections the book covers: the requirements problem; how to describe and analyse cooperative work; the design process; and how to evaluate systems supporting cooperative work.
Author: Andy Crabtree
Publisher: Springer Science & Business Media
An invaluable introduction to the new ‘ethnographic’ approach to designing effective and user friendly collaborative and interactive systems. Here, designers are shown how to analyse the social circumstances in which a particular system will be used. Consisting of four sections the book covers: the requirements problem; how to describe and analyse cooperative work; the design process; and how to evaluate systems supporting cooperative work. Practical examples are provided throughout, based on the development case of a collaborative library database system.
This book is the perfect resource for private-sector researchers, designers, and managers seeking robust ethnographic tools or academic researchers hoping to conduct research in corporate settings.
Author: Sam Ladner
Category: Social Science
Ethnography is an increasingly important research method in the private sector, yet ethnographic literature continues to focus on an academic audience. Sam Ladner fills the gap by advancing rigorous ethnographic practice that is tailored to corporate settings where colleagues are not steeped in social theory, research time lines may be days rather than months or years, and research sponsors expect actionable outcomes and recommendations. Ladner provides step-by-step guidance at every turn--covering core methods, research design, using the latest mobile and digital technologies, project and client management, ethics, reporting, and translating your findings into business strategies. This book is the perfect resource for private-sector researchers, designers, and managers seeking robust ethnographic tools or academic researchers hoping to conduct research in corporate settings. More information on the book is available at http://www.practicalethnography.com/.
Chapter 2 Ethnography and Systems Design Software systems do not exist in
isolation. ... It does so from the point of view of people who initially developed the ethnographic approach for systems designs, notably that cohort of sociologists
Author: Andrew Crabtree
Publisher: Springer Science & Business Media
Ethnography is now a fundamental feature of design practice, taught in universities worldwide and practiced widely in commerce. Despite its rise to prominence a great many competing perspectives exist and there are few practical texts to support the development of competence. Doing Design Ethnography elaborates the ethnomethodological perspective on ethnography, a distinctive approach that provides canonical 'studies of work' in and for design. It provides an extensive treatment of the approach, with a particular slant on providing a pedagogical text that will support the development of competence for students, career researchers and design practitioners. It is organised around a complementary series of self-contained chapters, each of which address key features of doing the job of ethnography for purposes of system design. The book will be of broad appeal to students and practitioners in HCI, CSCW and software engineering, providing valuable insights as to how to conduct ethnography and relate it to design.
The intimacy with users achieved through ethnography allows designers to feel
empathy for users unlike themselves , more so than empirical or harder forms of
research . Integrating ethnography into the design process signals a shift away ...
This may lead at best to problems of timing , and at worst to unmet expectations
on the part of designers . To put it bluntly , the descriptions which ethnographers
can deliver within the timeframes that designers work cannot be very ' rich ' .
Summary: The book presents an ethnographic account of the design rhythm in the Office for Metropolitan Architecture.
Author: Albena Yaneva
Publisher: 010 Publishers
"The book presents an ethnographic account of the design rhythm in the Office for Metropolitan Architecture. Written as a collection of short stories, it draws on the mundane trajectories of models and architects at the OMA and shows how innovation permeates design practice, how everyday techniques and workaday choices set new standards for buildings and urban phenomena. In these stories of invention the "Eureka!" moments are missing. They are replaced by routine gestures of model making, recycling, assembling, recollecting, rescaling. This enquiry on architecture-in-the-making is based on participant observation in the office of Rem Koolhaas, extensive interviews with architects, and photo documentation on various projects: the Seattle Public Library, the Whitney Museum of American Art in New York, the China Central Television (CCTV) in Beijing, the Los Angeles County Museum of Art (LACMA), la Casa da Musica in Porto, and others."--p.  of cover.
I love this book."--Lori Kendall, author of Hanging Out in the Virtual Pub "Written by a very authoritative team, this is a distinctive guide, rich in practical advice grounded in the authors' experiences.
Author: Tom Boellstorff
Publisher: Princeton University Press
Category: Social Science
Ethnography and Virtual Worlds is a guide for students, teachers, designers, and scholars interested in using ethnographic methods to study online virtual worlds, including both game and nongame environments. Focusing on the key method of participant observation, the book provides advice, tips, guidelines, and principles to aid researchers through every stage of a project, from choosing an online fieldsite to writing and publishing the results.
... and Millen (2000) have implemented ethnographic methods as “rapid ethnography” which designers use to gain insight into the needs of a fast-paced
business environment. While AlderseyWilliams, Bound and Coleman (1999) and
Author: Dr Anthony Buckley
Publisher: Academic Conferences and publishing limited
This book aims to deconstruct ethnography to alert systems designers, and other stakeholders, to the issues presented by new approaches that move beyond the studies of ‘work’ and ‘work practice’ within the social sciences (in ...
Author: Graham Button
This book aims to deconstruct ethnography to alert systems designers, and other stakeholders, to the issues presented by new approaches that move beyond the studies of ‘work’ and ‘work practice’ within the social sciences (in particular anthropology and sociology). The theoretical and methodological apparatus of the social sciences distort the social and cultural world as lived in and understood by ordinary members, whose common-sense understandings shape the actual milieu into which systems are placed and used. In Deconstructing Ethnography the authors show how ‘new’ calls are returning systems design to ‘old’ and problematic ways of understanding the social. They argue that systems design can be appropriately grounded in the social through the ordinary methods that members use to order their actions and interactions. This work is written for post-graduate students and researchers alike, as well as design practitioners who have an interest in bringing the social to bear on design in a systematic rather than a piecemeal way. This is not a ‘how to’ book, but instead elaborates the foundations upon which the social can be systematically built into the design of ubiquitous and interactive systems.
Ethnography is a disciplined process of nonjudgmentally observing users within
their own realms. Without ethnography, designers risk unconsciously imposing
their own biases instead of truly seeing the problem from the customer's ...
Author: Jeff Sussna
Publisher: "O'Reilly Media, Inc."
Now that we’re moving from a product economy to a digital service economy, software is becoming critical for navigating our everyday lives. The quality of your service depends on how well it helps customers accomplish goals and satisfy needs. Service quality is not about designing capabilities, but about making—and keeping—promises to customers. To help you improve customer satisfaction and create positive brand experiences, this pragmatic book introduces a transdisciplinary approach to digital service delivery. Designing a resilient service today requires a unified effort across front-office and back-office functions and technical and business perspectives. You’ll learn how make IT a full partner in the ongoing conversations you have with your customers. Take a unique customer-centered approach to the entire service delivery lifecycle Apply this perspective across development, operations, QA, design, project management, and marketing Implement a specific quality assurance methodology that unifies those disciplines Use the methodology to achieve true resilience, not just stability
This short guide developed from a series of lectures presented at Portland State University on how to conduct research as a creative. The guide explains concepts of information literacy and how to conduct quality research online, while also serving as an introduction to key primary techniques like ethnography. Finally, unlike existing research books, this pocket guide also includes research tactics specific to design.
Second , these approaches goes into good ethnographic or usability research ;
and call for different skills and ... at the underly - process and usability people to designers later in the ing differences between ethnography and usability that ...
From within Arup, I can observe different kinds of designers in close proximity. ...
My empirical approach can be situated within a broad realm of qualitative
research called ethnography, developed by anthropologists to study social
Author: Yanni Loukissas
Designers employ a variety of tools and techniques for speculating about buildings before they are built. In their simplest form, these are personal thought experiments. However, embracing advanced computer simulations means engaging a network of specialized people and powerful machines. In this book, Yanni Alexander Loukissas demonstrates that new tools have profound implications for the social distribution of design work; computer simulations are technologies for collective imagination. Organized around the accounts of professional designers engaged in a high-stakes competition to redefine their work for the technological moment, this book explores the emerging cultures of computer simulation in architecture. Not only architects, but acousticians, fire safety engineers, and sustainability experts see themselves as co-designers in architecture, engaging new technologies for simulation in an evolving search for the roles and relationships that can bring them both professional acceptance and greater control over design. By illustrating how practices of simulation inform the social relationships and professional distinctions that define contemporary architecture, the book examines the cultural transformations taking place in design practice today.