Customer Service

S/NVQ Level 3 Candidate Handbook

Author: Allan Woods,Lesley Hebron,Sally Bradley

Publisher: Heinemann

ISBN: 9780435452278

Category: Customer services

Page: 378

View: 8969


This text takes candidates through the NVQ award, unit-by-unit, offering plenty of questions and exercises to reinforce knowledge and understanding. Scenario-based activities allow candidates to analyze and discuss customer service situations and practise their skills