Crucial Conversations Tools for Talking When Stakes Are High Second Edition

Crucial Conversations Tools for Talking When Stakes Are High  Second Edition

. This book deserves to take its place as one of the key thought leadership contributions of our time.” —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People “The quality of your life comes out of ...

Author: Kerry Patterson

Publisher: McGraw Hill Professional

ISBN: 9780071772204

Category: Business & Economics

Page: 288

View: 303

The New York Times and Washington Post bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.” —Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul® The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive
Categories: Business & Economics

Crucial Conversations

Crucial Conversations

With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

Author: Kerry Patterson

Publisher: Mcgraw-hill

ISBN: 0071401946

Category: Business & Economics

Page: 250

View: 808

The New York Times Bestseller! Learn how to keep your cool and get the results you want when emotions flare. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to: Prepare for high-impact situations with a six-minute mastery technique Make it safe to talk about almost anything Be persuasive, not abrasive Keep listening when others blow up or clam up Turn crucial conversations into the action and results you want Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
Categories: Business & Economics

Developing Academics

Developing Academics

Higher Education for the Future, 2(2), pp. 139–150. Patterson, K. (ed.), 2012. Crucial conversations: tools for talking when stakes are high, 2nd edition, New York: McGraw-Hill. Rowland, S., 2008. Collegiality and intellectual love.

Author: Shelda Debowski

Publisher: Taylor & Francis

ISBN: 9781317436935

Category: Education

Page: 330

View: 330

Academics work in a highly complex world where they must build integrative capabilities and outcomes as teachers, researchers and leaders. As they progress from novice to expert their evolving identities, methodologies and strategies need to be well-attuned to their own strengths and the sectoral expectations: a process that is greatly facilitated by the guidance of leaders and specialist developers. Developing Academics offers guidance to developers, senior leaders and academics on the principles and practices that support high-performing and adaptive academic communities. As the first work to explore the complex nature of academic capacity building, it offers comprehensive development principles, learning theories and specific strategies to support academic growth and development. Developing Academics explores academic capacity from a range of perspectives, including: What makes a high-performing, well-rounded academic? How can our academics be equipped to meet the demands of their current and future roles? What are the essential characteristics of an outstanding developer and development service? How can leaders support and guide high-performing academics who wish to excel? This book is divided into five parts. The first explores academic capacity building and the role developers, leaders and academics play. The second part offers comprehensive guidance to higher education developers, providing the theoretical grounding, methodologies and advanced professional techniques that support their service delivery. The third explores the academic development context, mapping the key capabilities that academics need to acquire as they progress from early career to senior roles across their various portfolios. The fourth explores strategies to evaluate and research the impact of higher education development on learners and their performance. In the final part, the design of higher education services and their interaction with university leaders is explored, illustrating the critical importance of building influence and impact across the university community. The positioning of higher education development as a discipline is also mapped. Developers, leaders and academics will find this handbook to be an essential resource for regular reference: full of useful insights, tips and strategies to help them increase their outcomes and impact. Readers are challenged to reflect on their own leadership and effectiveness throughout this work, as individuals and contributors to academic capacity building.
Categories: Education

Surgical Mentorship and Leadership

Surgical Mentorship and Leadership

Ensuring that the nurse and scheduler are part of a critical conversation may help facilitate future interactions so the surgeon realizes ... 2010 2. Crucial Conversations: tools for talking when the stakes are high. Second Edition.

Author: Charles R. Scoggins

Publisher: Springer

ISBN: 9783319711324

Category: Medical

Page: 289

View: 956

The landscape of academic surgery has become increasingly complex. Young academic surgeons are now confronted with the task of juggling administrative, clinical, educational, and research responsibilities. While decades ago young faculty would look toward a single “triple threat” mentor, trainees and young junior faculty now must assemble a team of mentors who can help him/her craft a career trajectory for success in academia. In addition, with the emergence of team based science and an emphasis on clinical “crew management” faculty now must hone their leadership skills to be effective in the research and clinical environment. While many books focus on specific research or technical surgical topics, there is a need for an accessible, user-friendly text on the subject of surgical mentorship and leadership. In particular, there is a strong desire among trainees and young surgeons to learn about mentorship, as well as define leadership tools. Currently, there is a gap in the market for a definitive reference on surgical leadership and mentorship. This text will provide a comprehensive, state-of-the art definitive reference on surgical mentorship and leadership. The book will provide a practical, useful guide that reviews select topics on leadership and mentorship, as well as provide key information on how to launch a successful “young” surgical career. This text will focus on key points on how to identify mentors, highlight mentor-mentee “pearls”, as well as define key leadership traits in being successful as an academic surgeon. This text will serve as a very useful resource for young surgical faculty, as well as fellows and residents in a broad array of surgical training programs. Chapters will have multiple “call out” boxes to highlight key lessons learned, as well as provide mentorship and leadership “pearls.” All chapters will be written by experts in their field and will include the most up-to-date information from national and international leaders.
Categories: Medical

Enduring Ministry

Enduring Ministry

... Studies in Jungian Psychology by Jungian Analysts (Toronto, ON: Inner City, 1993), 43. 2 Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler, Crucial Conversations: Tools for Talking When Stakes Are High, 2nd ed.

Author: Samuel D. Rahberg

Publisher: Liturgical Press

ISBN: 9780814647363

Category: Religion

Page: 144

View: 936

For many Christian leaders, the experience of ministry includes enough conflict and disappointment to soon wear off the patina of one's initial enthusiasm. And yet relief and renewal seems too often out of reach. What happens in this season of ministry is more than a matter of whether or not a Christian leader can persist. It is, in fact, possible for a person to engage the call to maturity at the juncture of discipleship and leadership. Enduring Ministry is designed for those who seek this more durable way forward, one that is infused with grace and inspired by good mission. In Enduring Ministry, Samuel Rahberg draws on insights from the monastic tradition, the ministry of spiritual direction, and the practice of Christian leadership to support and empower women and men for continued ministries in the church, helping them turn from merely enduring to lasting, effective, and vibrant Christian leadership.
Categories: Religion

The Management Consultant

The Management Consultant

Block, Peter (2011) Flawless Consulting: A Guide to Getting Your Expertise Used, Jossey Bass, 3rd edition. 2. ... Ron and Switzler, Al (2011) Crucial Conversations: Tools for Talking When Stakes are High, McGraw-Hill, 2nd edition. 18.

Author: Richard Newton

Publisher: Pearson UK

ISBN: 9781292282251

Category: Business & Economics

Page: 280

View: 310

“the definitive hands-on guide to building a consulting practice that thrives by putting your client first - from one of the acknowledged masters in the field." Dr Simon Dorris, Managing Partner, Lansdowne Consulting “a really informative description of management consulting. Great for the beginner and experienced consultant alike” Helen Routledge, CEO Totem Learning "A practical guide that, once read, will remain in your desk drawer for regular reference. Richard cuts through the noise and gives you insights that you can actually use." Ibi Thomson, Founder & CEO, Issoria - Change Management Consulting. The secret of being a successful management consultant is to focus on the genuine needs of the client and provide the best service to achieve and sustain results. The Management Consultant is your essential guide for both newcomers and practicing consultants to develop the skills that will help you understand your client’s needs, identify gaps in knowledge and deliver real value to all parts of your business. Updated to meet the most recent changes in business and technology with the same comprehensive and clear approach, expert practitioner Richard Newton shows you exactly what you need to know, do and deliver to be a great management consultant. Whether you are a consultant, working with consultants or buying a consultancy, this is the only book you will need.
Categories: Business & Economics

Rehabit Your Life

Rehabit Your Life

Crucial Conversations. Tools for Talking When Stakes Are High. 2nd edition. McGraw Hill. New York 2012. Rosenberg, Marshall. Non-Violent Communication. A Language of Life. 3rd edition. PuddleDancer Press. Encinitas, CA. 2015.

Author: PL Bandy, MD

Publisher: Archway Publishing

ISBN: 9781665729918

Category: Health & Fitness

Page: 584

View: 445

Change can be hard when it comes to our habits, health, and well-being. But knowing what to change and where to begin may be even harder. Sorting fact from fiction in a world saturated with information and unverified advice is complex. Rehabit Your Life makes sense of it all. Throughout this collection of high-yield, well-researched, and scientifically supported advice, you will see what is possible and how you can get there. This book is about hope-hope that is grounded in affordable, effective, and doable actions-and finding what matters to you. When life seems overwhelming, you are not powerless. Within these pages you will find how to embrace the small in order to produce the largest and most lasting change you never thought possible. Rehabit Your Life shares trusted advice from a seasoned physician and provides a proven roadmap in navigating better health and greater well-being, one step at a time.
Categories: Health & Fitness

Help I Work with People

Help  I Work with People

... https://www.gsb.stanford.edu/sites/gsb/files/publication-pdf/cgri-survey-2013-executivecoaching.pdf. 2. ... Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition (New York: McGraw-Hill Education, 2011), 3. 4.

Author: Chad Veach

Publisher: Baker Books

ISBN: 9781493428120

Category: Religion

Page: 299

View: 231

We know leadership isn't exclusive to corner offices and multimillion-dollar budgets--some of the best leaders are the mentors and technicians who are more comfortable behind the scenes. But what if being an effective leader isn't just about having innovative ideas and high levels of productivity? What if becoming a great leader is more about prioritizing self-awareness and people skills than production and performance? Help! I Work with People is not a book about leadership theory, but rather a handbook on how to connect with people and influence them for good. With his signature transparent and relatable storytelling, Chad Veach uses modern research and biblical principles to encourage you to lean into your leadership potential regardless of your level of influence or experience. In short and easily digestible chapters, he addresses the three phases of becoming a quality leader: · learning to lead the hardest person you will ever be in charge of--yourself · recognizing the power of becoming a people person · creating a culture and environment where the team's shared vision can grow People are the most important part of life. Let's learn how to lead as if we like each other.
Categories: Religion

Management and Leadership for Nurse Administrators

Management and Leadership for Nurse Administrators

Crucial conversations: Tools for talking when stakes are high (2nd Edition). McGraw-Hill. ... Nurse Educator, 39(2), 85–90. doi:10.1097/nne.0000000000000023 Plsek, P., & Greenhalgh, T. (2001). The challenge of complexity in health care.

Author: Linda A. Roussel

Publisher: Jones & Bartlett Learning

ISBN: 9781284249286

Category: Medical

Page: 426

View: 819

"Management and Leadership for Nurse Administrators, Ninth Edition provides a comprehensive overview of key management and administrative concepts critical to leading healthcare organizations and ensuring patient safety and quality care. The text prepares nursing students and professional administrators to lead a workplace that is rapidly evolving due to technology, culture, and changes in the U.S. healthcare system"--
Categories: Medical

The Discomfort Zone

The Discomfort Zone

2. Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler. Crucial Conversations: Tools for Talking When Stakes Are High. The first edition was released in 2002. A second edition was released by McGraw-Hill, 2013. 3. Ralph Nader.

Author: Marcia Reynolds

Publisher: Berrett-Koehler Publishers

ISBN: 9781626560666

Category: Business & Economics

Page: 177

View: 666

"Leaders, coaches, and mentors are charged with helping others to stretch their limits. However, few people enjoy hearing the messy--and sometimes painful--feedback it takes to overcome a personal obstacle. Marcia Reynolds shows how to use the discomfort zone to help others grow, not suffer"--
Categories: Business & Economics