Conflict Resolution at Work For Dummies

Conflict Resolution at Work For Dummies

Tap into conflict resolution expertise — get an overview of conflict resolution at work and gain expert insight into how you can manage it like a pro Rediscover communication — find out how body language, tone of voice, emotions, and ...

Author: Vivian Scott

Publisher: John Wiley & Sons

ISBN: 9780470536438

Category: Business & Economics

Page: 360

View: 499

Whether you work for a fledgling startup or a Fortune 500 company, this guide will give you everything you need to repair conflict in the workplace using a proven mediation method and philosophy that is easy to understand and ready for you to apply right away.
Categories: Business & Economics

Workplace Conflict Resolution Essentials For Dummies

Workplace Conflict Resolution Essentials For Dummies

With this helpful guide, explore different approaches to negotiating and mediating a successful resolution for you and your team.

Author: Vivian Scott

Publisher: John Wiley & Sons

ISBN: 9780730319504

Category: Business & Economics

Page: 192

View: 545

Resolving conflict in the workplace? No problem! Working your way through a conflict in the office can present unexpected challenges, but there's no need to feel unprepared — Workplace Conflict Resolution Essentials For Dummies has you covered! In the book, you'll find practical, expert guidance on various approaches to negotiating and mediating a successful resolution for you and your team. You'll get coverage of negotiation techniques, mediation methods and solutions for managers and employees dealing with workplace conflict, and tons of tips on building and maintaining successful teams to work through existing conflicts and help avoid future disturbances. Encouraging colleagues to work together toward a common goal is an essential skill that all successful business professionals must possess. Rather than resorting to arguments, surrendering, running away or filing a complaint, this resource shows you how to address uncomfortable conflict in the workplace head-on, giving you the tools and advice you need to restore peace, prevent conflicts from ever starting in the first place, and maintain better productivity while boosting morale. Offers clear instruction for addressing conflicts, resolving disputes and restoring peace and productivity to the workplace Helps you find a solution and explore positive means for resolving conflicts Illustrates how working through problems within your team makes the workplace the positive environment it should be Provides guidance on developing the key negotiation and mediation skills you need to create a harmonious workplace Whether you're new to managing professionals, working your way up the corporate ladder or just want to brush up on your knowledge base, Workplace Conflict Resolution Essentials For Dummies has everything you need to ensure your workplace environment is positive and productive!
Categories: Business & Economics

Increasing Your Influence at Work All in One For Dummies

Increasing Your Influence at Work All in One For Dummies

This book shows you how to contribute more fully to important decisions, resolve conflicts more easily, lead and manage more effectively, and much more.

Author: Christina Tangora Schlachter

Publisher: John Wiley & Sons

ISBN: 9781119489085

Category: Business & Economics

Page: 592

View: 344

Get ahead in the workplace by influencing others Influence is a timeless topic for business leaders and others in positions of power, but the world has evolved to the point where everyone needs these skills. No matter your job, role, rank, or function, if you want to get things done you need to know how to influence up, down, across, and outside the organization. Increasing Your Influence at Work All-in-One For Dummies shows you how to contribute more fully to important decisions, resolve conflicts more easily, lead and manage more effectively, and much more. Plus, you'll discover how to develop the most important attributes necessary for influence—trustworthiness, reliability, and assertiveness—and find out how to move beyond. Includes easy-to-apply information for influencing managers, peers, and subordinates Shows you how to build trust with your co-workers and cultivate reliability through consistency and being personal Illustrates how influencing others in the office helps you enjoy a greater measure of control over your work life Helps you advance your career more rapidly than others No matter who you are, where you work, or what your professional goals are, achieving more influence in the workplace is critical for success.
Categories: Business & Economics

Resolving Conflicts at Work

Resolving Conflicts at Work

The classic text on resolving workplace conflicts, fully revised and updated Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for ...

Author: Kenneth Cloke

Publisher: John Wiley & Sons

ISBN: 1118010825

Category: Business & Economics

Page: 400

View: 800

The classic text on resolving workplace conflicts, fully revised and updated Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies. Like its predecessors, it identifies core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace. In addition, the book Includes a new foreword by Warren Bennis, which represents his most recent thinking about judgment calls and candid communications in the workplace Presents new chapters on leadership and transformational conflict coaching, and organizational systems design This definitive and comprehensive work provides a handy guide for managers, employees, union representatives, human resource experts, and consultants seeking to maintain stable and productive workplaces.
Categories: Business & Economics

Conflict Management

Conflict Management

Whether it's in the form of visible back biting or silent resentment, conflict in the workplace can take a devastating toll on productivity and morale.

Author: Herb Kinder

Publisher: Crisp Pub Incorporated

ISBN: 1426018584

Category: Business & Economics

Page: 70

View: 802

Whether it's in the form of visible back biting or silent resentment, conflict in the workplace can take a devastating toll on productivity and morale. Managing interpersonal differences is essential to business and protects the emotional health of employees. Learn how to help others settle their differences and work constructively as individuals and groups with a common purpose.
Categories: Business & Economics

Managing Conflict

Managing Conflict

This book also includes conflict resolution toolkits for managers, HR teams, employees and unions to help tackle conflict and bullying at work.

Author: David Liddle

Publisher: Kogan Page Publishers

ISBN: 9780749480899

Category: Business & Economics

Page: 312

View: 332

Conflict in the workplace is a perennial problem for organizations. Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict negatively affects both people and profits as employee morale and productivity fall. Managing Conflict is an essential guide for HR professionals needing to tackle these problems by not only resolving current issues but also preventing future instances of conflict. Going beyond interpersonal conflict, the book also looks at resolving board room disputes, disputes with shareholders, in the supply chain, commercial disputes and customer complaints. The first part of Managing Conflict covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. The second part of the book provides a blueprint for redefining resolution and building a culture of constructive conflict management, from designing a conflict management strategy and developing a formal resolution process to embedding mediation, engaging stakeholders and training managers in resolution skills. It also includes conflict resolution toolkits for managers, HR teams, employees and unions to help tackle conflict and bullying at work. Packed with best practice case studies from major UK and global organizations, this is an indispensable guide for all HR professionals looking to resolve conflict in the workplace.
Categories: Business & Economics

Managing Conflict at Work

Managing Conflict at Work

The book is accompanied by an extensive range of ready-to-use templates and case studies and is supported by a dedicated website, providing information and downloads referred to in the book, as well as videos and podcasts.

Author: Clive Johnson

Publisher: Kogan Page Publishers

ISBN: 9780749459536

Category: Business & Economics

Page: 268

View: 558

Managing Conflict at Work provides practical guidance on how to prevent, contain and resolve conflict in the workplace. It demonstrates how effective conflict management can have a powerful impact on the way organisations channel their energies; encouraging positive mindsets and building stronger and happier workforces. Putting the cost of rising conflict in context with recessionary times, it looks beyond individual cases to issues such as workforce motivation and corporate responsibility. The authors provide a wide range of practical techniques, tools and templates to support individuals who need to facilitate the resolution of employee disputes. Aimed not just at mediators and conflict practitioners, but at staff managers and anyone who needs to deal with people disputes; the book emphasises simple and practical ways for dealing with conflict situations - both when potential disputes are first emerging, and once a conflict has escalated into a formal complaint. Also including international case studies, extensive appendix of templates, tools and forms, including stakeholder analysis, mediation in-take forms and reflective questioning prompts, Managing Conflict at Work provides practical support to ensure that your company prevents disputes and stays within the law. The book is accompanied by an extensive range of ready-to-use templates and case studies and is supported by a dedicated website, providing information and downloads referred to in the book, as well as videos and podcasts.
Categories: Business & Economics

Handbook of Conflict Management Research

Handbook of Conflict Management Research

This unique book draws together current thoughts and research in conflict management.

Author: Oluremi B. Ayoko

Publisher: Edward Elgar Publishing

ISBN: 9781781006948

Category: Psychology

Page: 576

View: 690

This unique book draws together current thoughts and research in conflict management. Specifically, it brings a wealth of knowledge from authorities in the field on emerging issues such as power in conflict, cognition and emotions in conflict, leading
Categories: Psychology

Managing and Resolving Workplace Conflict

Managing and Resolving Workplace Conflict

Volume 22 of Advances in Industrial and Labor Relations focuses on new approaches to managing resolving workplace disputes and alternative dispute resolution (ADR) from both theoretical and empirical perspectives and includes contributions ...

Author: David Lewin

Publisher: Emerald Group Publishing

ISBN: 9781786350596

Category: Business & Economics

Page: 280

View: 397

Volume 22 of Advances in Industrial and Labor Relations focuses on new approaches to managing resolving workplace disputes and alternative dispute resolution (ADR) from both theoretical and empirical perspectives and includes contributions from leading international scholars, including J. Ryan Lamare, William K Roche and Paul L. Latreille.
Categories: Business & Economics

Mediation for Managers

Mediation for Managers

Mapping out the overall steps of the mediation process, what mediating managers' core tasks are at each stage, the opportunities offered to those involved, and illustrating different key moments of effectively resolved workplace disputes, ...

Author: John Crawley

Publisher: Hachette UK

ISBN: 9781857884876

Category: Business & Economics

Page: 256

View: 658

In recent years mediation has become an increasingly popular approach and powerful technique and has been used successfully in such areas as commercial disputes and customer complaints-handling. Here, for the first time, is an accessible and practical book on mediation at work and in the workplace itself. Packed with real-life examples and cases, it focuses on mediation's positive way of looking at conflict, how it injects a new dimension into people's "conflict zone", and outlines the qualities needed to be a mediating manager. Mediating managers become beacons of positive energy perceived as people capable of holding things together when others are "losing it". They are able to do this because they are enablers, not judge and jury, catalysts not fixers, encouragers not enforcers. Mapping out the overall steps of the mediation process, what mediating managers' core tasks are at each stage, the opportunities offered to those involved, and illustrating different key moments of effectively resolved workplace disputes, the book demonstrates how transferable mediation skills are and how they can be used in a wide range of workplace settings.
Categories: Business & Economics

The Oxford Handbook of Conflict Management in Organizations

The Oxford Handbook of Conflict Management in Organizations

New ways of managing conflict are important features of work & employment in organizations.

Author: William K. Roche

Publisher: Oxford University Press

ISBN: 9780199653676

Category: Business & Economics

Page: 750

View: 582

New ways of managing conflict are increasingly important features of work and employment in organizations. In the book the world's leading scholars in the field examine a range of innovative alternative dispute resolution (ADR) practices, drawing on international research and scholarship and covering both case studies of major exemplars and developments in countries in different parts of the global economy. This Handbook gives a comprehensive overview of thisgrowing field, which has seen an explosion of programmes of study in university business and law schools and in executive education programmes.
Categories: Business & Economics

Communicating Effectively For Dummies

Communicating Effectively For Dummies

This handy, friendly guide shows you how to avoid common conflicts and make your voice heard in the office. "I highly recommend this book to everyone who wants to improve personal communication.

Author: Marty Brounstein

Publisher: John Wiley & Sons

ISBN: 1118053729

Category: Business & Economics

Page: 384

View: 401

Communicating Effectively For Dummies shows you how to get your point across at work and interact most productively with bosses and coworkers. Applying your knowledge and skill to your job is the easy part; working well with others is often the hard part. This helpful guide lets you maximize your personal interactions, even when resolving conflicts, dealing with customers, or giving difficult presentations. Whether you’re the CEO of a major corporation, a small business owner, or a team manager, effective and clear communication is imperative to your success. From keeping your listener engaged to learning to become a better listener, Communicating Effectively For Dummies offers all the strategies, tips, and advice you need to: Learn how to become an active listener Accentuate the positive in negative situations Find win-win solutions for conflicts Stay on track when writing e-mails and letters Handle presentations, interviews, and other challenges Speak forcefully and assertively without alienating others Management consultant Marty Brounstein — author of Handling the Difficult Employee and Coaching and Mentoring For Dummies — gives you the keys to a thriving career with expert advice on effective verbal and nonverbal communication. From mastering your own facial expressions (and reading them in others) to being a happy boss, Brounstein covers all the angles: Becoming aware of your own assumptions Dealing with passive-aggressive communicators What to say to help someone open up to you Communicating through eye contact and body language Maintaining a positive attitude Dealing with sensitive issues Effective conflict resolution models When to use e-mail, the phone, or a face-to-face meeting Dealing with angry customers Coaching your staff to communicate better In today’s high-stress work environment, good communication skills are imperative for keeping your cool and getting your point across. Knowing what to say and how to say it, as well as being a good listener, can often be the difference between getting ahead and just getting by. This handy, friendly guide shows you how to avoid common conflicts and make your voice heard in the office.
Categories: Business & Economics

Conflict Management for Managers

Conflict Management for Managers

Enhanced to facilitate your daily work, this updated edition incorporates a greater number of exercises that address conflicts with employees, customers, business partners and regulators.

Author: Susan S. Raines

Publisher: Rowman & Littlefield

ISBN: 9781538119945

Category: Family & Relationships

Page: 432

View: 907

Conflict Management for Managers is designed to equip managers with the skills and information they need to improve their handling of common disputes they face. Enhanced to facilitate your daily work, this updated edition incorporates a greater number of exercises that address conflicts with employees, customers, business partners and regulators.
Categories: Family & Relationships

Win at Work

Win at Work

This essential guide Offers a proven step-by-step process for conflict resolution Deals with complex business questions about independence, moral values, face-saving, goal-setting, and leadership Provides easy language for talking through ...

Author: Diane Katz

Publisher: John Wiley & Sons

ISBN: 9780470636534

Category: Business & Economics

Page: 256

View: 642

Proven techniques for resolving workplace conflicts After years of seeing clients struggling and their businesses suffering with destructive conflicts, Diane Katz developed The Working Circle, a step-by-step process that helps everyone in business resolve conflict in a non-confrontational, creative, collaborative way. Win at Work! provides you with a no-nonsense guide based on real-life examples of people at pivotal points in their careers. Filled with practical wisdom, it reveals how you can move around the roadblocks that, if left unattanded, can stop you in your tracks. Win at Work! also helps those of us who are uncomfortable with conflict, giving them tools for solving problems in a nonconfrontational manner. This essential guide Offers a proven step-by-step process for conflict resolution Deals with complex business questions about independence, moral values, face-saving, goal-setting, and leadership Provides easy language for talking through problems and reaching a relatively painless outcome Putting aside simple band-aid solutions, Win at Work! is your proven resource for the kind of long-term team-building that ultimately makes the difference in business and organizational success.
Categories: Business & Economics

Managing For Dummies

Managing For Dummies

If you're having trouble motivating your employees, need to resolve a conflict, or want to learn how to better monitor your employees’ performance, this straight-forward guide will take you step by step through every aspect of managing.

Author: Richard Pettinger

Publisher: John Wiley and Sons

ISBN: 9781119992509

Category: Business & Economics

Page: 400

View: 493

If you're having trouble motivating your employees, need to resolve a conflict, or want to learn how to better monitor your employees’ performance, this straight-forward guide will take you step by step through every aspect of managing. Packed with expert advice on team-building, communication skills, identifying talented employees, and letting go of staff, Managing for Dummies takes the stress out of what can be an intimidating and high-pressured job. The book will be adapted from the current US edition of Managing for Dummies. Existing content will be revised to reflect essential UK information including: UK-specific case studies, including references to recognisable UK businesses UK business practice, including ethics, employee and employers rights and responsibilities, hiring and firing - with reference to UK law UK websites UK financial information
Categories: Business & Economics

The Essential Guide to Workplace Mediation and Conflict Resolution

The Essential Guide to Workplace Mediation and Conflict Resolution

The Essential Guide to Workplace Mediation and Conflict Resolution examines the nature, process, uses and skills for employing and using mediation.

Author: Nora Doherty

Publisher: Kogan Page Publishers

ISBN: 9780749454302

Category: Business & Economics

Page: 208

View: 791

The Essential Guide to Workplace Mediation and Conflict Resolution examines the nature, process, uses and skills for employing and using mediation. The authors examine what mediation is and how it can be successfully applied to resolve issues, by presenting a range of techniques and case studies. Applicable to not only one-on-one conflict, but also at team and board room level, this is the book for you whether you are in the front line and have to anticipate, pre-empt or defuse conflicts in support of productive working relationships, are already a mediator or are training to become one.
Categories: Business & Economics

HBR Guide to Dealing with Conflict HBR Guide Series

HBR Guide to Dealing with Conflict  HBR Guide Series

The HBR Guide to Dealing with Conflict will give you the advice you need to: Understand the most common sources of conflict Explore your options for addressing a disagreement Recognize whether you--and your counterpart--typically seek or ...

Author: Amy Gallo

Publisher: Harvard Business Review Press

ISBN: 9781633692169

Category: Business & Economics

Page: 224

View: 454

While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position. How can you deal with conflict at work in a way that is both professional and productive—where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict will give you the advice you need to: Understand the most common sources of conflict Explore your options for addressing a disagreement Recognize whether you—and your counterpart—typically seek or avoid conflict Prepare for and engage in a difficult conversation Manage your and your counterpart's emotions Develop a resolution together Know when to walk away Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.
Categories: Business & Economics

Learning to Manage Conflict

Learning to Manage Conflict

No descriptive material is available for this title.

Author: Dean Tjosvold

Publisher: Lexington Books

ISBN: 0739101331

Category: Business & Economics

Page: 176

View: 420

No descriptive material is available for this title.
Categories: Business & Economics

Managing Conflict at Work

Managing Conflict at Work

Author: Jim Murphy

Publisher: American Media Publishing

ISBN: PSU:000026710303

Category: Conflict management

Page: 80

View: 334

Helps readers understand the roots of conflict in their organizations, assess their current conflict-resolution skills, and devise new strategies to actively and assertively overcome the tensions and other disagreements that threaten productivity and cooperation.
Categories: Conflict management

Managing Conflicts at Work

Managing Conflicts at Work

Ready to take your business to the next level? Find out everything you need to know about conflict resolution in the workplace with this practical guide.

Author: 50MINUTES.COM,

Publisher: 50Minutes.com

ISBN: 9782806269881

Category: Business & Economics

Page: 34

View: 946

Ready to take your business to the next level? Find out everything you need to know about conflict resolution in the workplace with this practical guide. Conflict is an inevitable part of human relationships and often arises at work due to differences of opinion, disagreements over tasks or personality clashes. However, conflict does not have to be destructive: acting quickly will enable you to resolve the situation amicably, and disagreement can even lead to new ideas and innovation if it is channelled well. In 50 minutes you will be able to: • Develop your assertiveness and make sure that your needs are respected • Defuse tensions between colleagues before the situation deteriorates • Channel conflict constructively to generate new ideas and solutions to problems ABOUT 50MINUTES.COM | COACHING The Coaching series from the 50Minutes collection is aimed at all those who, at any stage in their careers, are looking to acquire personal or professional skills, adapt to new situations or simply re-evaluate their work-life balance. The concise and effective style of our guides enables you to gain an in-depth understanding of a broad range of concepts, combining theory, constructive examples and practical exercises to enhance your learning.
Categories: Business & Economics