Clients Consumers Or Citizens

Clients  Consumers Or Citizens

... accordance with national policies, rather than as locally accountable institutions meeting the needs and aspirations of local communities and citizens.

Author: Bob Hudson

Publisher: Policy Press

ISBN: 9781447355694

Category: Medical

Page: 194

View: 262

Adult social care was the first major social policy domain in England to be transferred from the state to the market. There is now a forty-year period to look back at to consider the thinking behind the strategy, the impacts on commissioners and providers of care, on the care workforce and on those who use care and support services. In this book, Bob Hudson meticulously charts these shifts. He challenges the dominant market paradigm, explores alternative models for a post-Covid-19 future and locates the debate within the wider literature on political thinking and policy change.
Categories: Medical

Clients Consumers and Citizens

Clients  Consumers  and Citizens

Author: Anthony H. Pascal

Publisher:

ISBN: OCLC:3180794

Category: Consumption (Economics)

Page: 12

View: 775

Categories: Consumption (Economics)

The Consumer in Public Services

The Consumer in Public Services

recently – focused on citizens and clients rather than on consumers . However , these terms are often undefined , thinly defined or differently defined .

Author: Ian Greener

Publisher: Policy Press

ISBN: 1847421806

Category: Business & Economics

Page: 289

View: 792

The consumer in public services critiques established assumptions surrounding citizenship and consumption. Drawing on empirical research, it challenges existing stereotypes about the 'consumer as chooser' and shows how we must develop a more sophisticated understanding of consumers, examining their place and role as users of public services.
Categories: Business & Economics

The Personal Social Services

The Personal Social Services

Covers the full range of community care, social care, social work, and social service provision that exists in the statutory, voluntary, private and informal sectors in Britain dealing with their strengths, shortcomings and impact on ...

Author: Robert Adams

Publisher: Longman Group United Kingdom

ISBN: UOM:39015038028307

Category: Social Science

Page: 290

View: 282

Covers the full range of community care, social care, social work, and social service provision that exists in the statutory, voluntary, private and informal sectors in Britain dealing with their strengths, shortcomings and impact on workers and service users.
Categories: Social Science

Governance Consumers and Citizens

Governance  Consumers and Citizens

337–46; N. Ryan, 'Reconstructing Citizens as Consumers: Implications for New Modes of ... 104–9; and D. Salskov-Iversen, 'Clients, Consumers, or Citizens?

Author: M. Bevir

Publisher: Springer

ISBN: 9780230591363

Category: Social Science

Page: 286

View: 135

This is the first book to focus on governance and cultures of consumption, expanding the debate and raising new conceptions and policy agendas. It questions the changing place of the consumer as citizen in recent trends in governance, the tensions between competing ideas and practices of consumerism, and the active role of consumers in governance.
Categories: Social Science

Housing Management Consumers and Citizens

Housing Management  Consumers and Citizens

Doctors have traditionally viewed patients as their clients, although they are increasingly being held to account to politicians through the National Health ...

Author: Liz Caincross

Publisher: Routledge

ISBN: 9781134911509

Category: Science

Page: 224

View: 860

Tenant participation has grown substantially over the last decade, following government legislation, advice from professional bodies and development agencies, and promotion by all major political parties. On few housing issues is there such concensus. Yet, in practice, it is obvious that participation can mean very different things in different contexts. This book explains why this is the case, and examines the growth of participation in the context of changes in the role of local authorities and their relationship with their electorates. These issues are examined in the first part of the book, which sets the context for exploring the roles of housing managers, councillors, tenants and tenant's associations in the second part. The book argues that the rise in arrangements for tenant participation masks considerable differences in the role played by tenants in different areas. These differences raise questions about the nature of power in the tenant-landlord relationship and more generally in the relationship between local government, citizens and consumers. These issues are examined in the final, third, part of the book.
Categories: Science

Creating Citizen Consumers

Creating Citizen Consumers

Because again the concept of customer assumes that somebody is coming to you ... a variety of terms: citizens, clients, consumers, customers, service users, ...

Author: John Clarke

Publisher: Pine Forge Press

ISBN: 9781446225479

Category: Social Science

Page: 192

View: 466

`This is an illuminating and topical study, which skilfully blends together theoretical and empirical analysis in search of the "citizen-consumer". It should become a key text for all with an interest in public service reform and the "choice" agenda, as well as consumerism and citizenship' - Ruth Lister, Professor of Social Policy, University of Loughborough Political, popular and academic debates have swirled around the notion of the citizen as a consumer of public services, with public service reform increasingly geared towards a consumer society. This innovative book draws on original research with those people in the front-line of the reforms - staff, managers and users of public services - to explore their responses to this turn to consumerism. Creating Citizen-Consumers explores a range of theoretical, political, policy and practice issues that arise in the shift towards consumerism. It draws on recent controversies about choice to examine the tensions of modernising public services to meet the demands of a consumer society. The book offers a fresh and challenging understanding of the relationships between people and services, and argues for a model based on interdependence, respect and partnership rather than choice. This original book makes a distinctive contribution to debates about the future of public services. It will be of interest to those studying social policy, cultural studies, public administration and management across the social sciences, as well as for those working in public services. John Clarke is a Professor of Social Policy at the Open University. Janet Newman is a Professor of Social Policy at the Open University. Nick Smith is a Research Officer in the Personal Social Services Research Unit at the University of Kent. Elizabeth Vidler is a Project Officer in the Faculty of Social Sciences at the Open University. Louise Westmarland is a Lecturer in Criminology at the Open University.
Categories: Social Science

The Big Lie

The Big Lie

Future Foundation is a trends and forecasting agency with global reach has been operational for nearly twenty years is completely independent of any other company or organization beyond sharing general values, has no political opinions ...

Author: Future Foundation

Publisher: Balboa Press

ISBN: 9781452578910

Category: Business & Economics

Page: 238

View: 813

Future Foundation is a trends and forecasting agency with global reach has been operational for nearly twenty years is completely independent of any other company or organization beyond sharing general values, has no political opinions partners and counsels more than two hundred corporate clients runs its own data bank of opinion research findings, going back years probes consumer opinion in twenty-eight countries on an annual basis manages its own team of two hundred trendspotters across the globe is committed to excellence in the visual and verbal presentation of ideas and intuitions holds as its motto and its goal “Science Meets Creativity” is in business to see its clients prosper through the ingenious application of enriched insight into the lives of consumers, citizens, people
Categories: Business & Economics

The McDonaldization of Social Work

The McDonaldization of Social Work

The manager of an elders' team said, We're very much into a customer focus as a ... when asked whether service users are now clients, consumers or citizens, ...

Author: Donna Dustin

Publisher: Routledge

ISBN: 9781317024330

Category: Social Science

Page: 208

View: 824

Based upon George Ritzer's McDonaldization of Society thesis and incorporating aspects of social theory, this book examines the introduction of care management to social work practice. Donna Dustin analyzes care management as an example of the managerial application of efficiency, calculability, predictability and control to social work practice. These principles, put to good use in organizations that produce tangible outputs at a profit, are being increasingly applied in non-profit public sector organizations where the outcomes require intangibles such as professional relationships. The author examines whether the McDonaldization process heightens dilemmas such as cost versus rights for professionals working in the social services. Using social theory to frame her research with care managers and their managers in the UK, the author examines the day-to-day implications of care management for social work practice and questions whether the construction of service users as customers contributes to empowering practice. The book's in-depth analysis of the policy background, implementation and practice of care management will resonate with social workers in other national contexts, such as the US, where the care management model has been introduced.
Categories: Social Science

The Delegated Welfare State

The Delegated Welfare State

Anthony H. Pascal, “Clients, Consumers, and Citizens: Using Market Mechanisms for the Delivery of Public Services,” Rand Corporation Research Paper P-4803 ...

Author: Kimberly J. Morgan

Publisher: Oxford University Press

ISBN: 9780199875634

Category: Political Science

Page: 328

View: 634

Why are so many American social programs delegated to private actors? And what are the consequences for efficiency, accountability, and the well-being of beneficiaries? The Delegated Welfare State examines the development of the American welfare state through the lens of delegation: how policymakers have avoided direct governmental provision of benefits and services, turning to non-state actors for the governance of social programs. Utilizing case studies of Medicare and the 2009-10 health care reform, Morgan and Campbell argue that the prevalence of delegated governance reflects the powerful role of interest groups in American politics, the dominance of Congress in social policymaking, and deep contradictions in American public opinion. Americans want both social programs and small government, leaving policy makers in a bind. Contracting out public programs to non-state actors masks the role of the state and enlists private allies who push for passage. Although delegated governance has been politically expedient, enabling the growth of government programs in an anti-government political climate, it raises questions about fraud, abuse, administrative effectiveness, and accountability. In probing both the causes and consequences of delegated governance, The Delegated Welfare State offers a novel interpretation of both American social welfare politics and the nature of the American state.
Categories: Political Science

Public Service Management and Asylum

Public Service Management and Asylum

Clients,. Consumers. and. Citizens. Early literature on co-production focused on two sets of actors. First, 'regular producers' such as public service staff ...

Author: Kirsty Strokosch

Publisher: Routledge

ISBN: 9780429820847

Category: Business & Economics

Page: 220

View: 638

Co-production occurs when citizens actively participate in the design and delivery of public services. The concept and its practice are of increasing interest among policymakers, public service managers and academics alike, with co-production often being described as a revolutionary solution to public service reform. Public Service Management and Asylum: Co-production, Inclusion and Citizenship offers a comprehensive exploration of co-production from the public administration and service management perspectives. In doing so, it discusses the importance of both streams of literature in providing a holistic understanding of the concept, and based on this integration, it offers a model which differentiates co-production on five levels. The first three refer to the role of the public service user in the design and delivery of services (co-construction, participative co-production and co-design) and the other two focus on inter-organisational relationships (co-management and co-governance). This model is applied to the case of asylum seekers in receipt of social welfare benefits in Scotland to explore the implications for social inclusion and citizenship. It argues that as public service users, asylum seekers will always play an active role in the process of service production and while co-production does not provide asylum seekers with legal citizenship status, if offers an opportunity for asylum seekers to act like citizens and supports their inclusion into society. It will be of interest to researchers, academics, policymakers, public services managers, and students in the fields of public management, public administration, organizational studies.
Categories: Business & Economics

Citizen Relationship Management

Citizen Relationship Management

2.3.1 Citizen as customer / consumer There are almost as many definitions of citizens as clients , consumers , customers or buyers as there are writers ...

Author: Alexander Schellong

Publisher: Peter Lang

ISBN: 363157844X

Category: Political Science

Page: 242

View: 524

This study explores Customer Relationship Management (CRM) in government. Based on an interdisciplinary literature review and multiple-case study design, a model of Citizen Relationship Management (CiRM) is developed and discussed. The case studies explore the perceptions of CRM/CiRM by administrators, elected officials and consultants as well as its implementation and impact on the municipal level and in a multijurisdictional environment in the United States. Although the explorative part of the study focuses broadly on a theoretical conceptualization of CiRM, the immediate empirical referent of research are the 311 initiatives in the City of Baltimore, the City of Chicago, the City of New York and Miami-Dade County. Thus, the results help administrators and researchers to convey the idea and challenges of 311 well. The study shows that CRM is to a certain extent only partly able to make novel contributions to currently active reform movements in government. In addition, the study's findings support the idea that CiRM provides the means to a different kind of public participation.
Categories: Political Science

Citizen Customer Partner Engaging the Public in Public Management

Citizen  Customer  Partner  Engaging the Public in Public Management

As schachter (1997, 64) has argued, “only when citizens are viewed as ... any easy determination of what would constitute responsive customer service.

Author: John Clayton Thomas

Publisher: Routledge

ISBN: 9781317478584

Category: Business & Economics

Page: 256

View: 218

For almost a half a century, scholars and practitioners have debated what the connections should be between public administration and the public. Does the public serve principally as citizen-owners, those to whom administrators are responsible? Are members of the public more appropriately viewed as the customers of government? Or, in an increasingly networked world, do they serve more as the partners of public administrators in the production of public services? This book starts from the premise that the public comes to government not principally in one role but in all three roles, as citizens and customers and partners. The purpose of the book is to address the dual challenge that reality implies: (1) to help public administrators and other public officials to understand the complex nature of the public they face, and (2) to provide recommendations for how public administrators can most effectively interact with the public in the different roles. Using this comprehensive perspective, Citizen, Customer, Partner helps students, practitioners, and scholars understand when and how the public should be integrated into the practice of public administration. Most chapters in Citizen, Customer, Partner include multiple boxed cases that illustrate the chapter’s content with real-world examples. The book concludes with an extremely useful Appendix that collects and summarizes the 40 Design Principles – specific advice for public organizations on working with the public as customers, partners, and citizens.
Categories: Business & Economics

Subversive Citizens

Subversive Citizens

The subversive citizens we are interested in here include both workers and citizens – or clients, consumers, users, customers.

Author: Barnes, Marian

Publisher: Policy Press

ISBN: 9781847422088

Category: Political Science

Page: 240

View: 486

Subversive Citizens presents a highly original examination of how official policy objectives can be 'subverted' through the actions of staff and users. It examines the role of public policy in the creation of 'good citizenship' and how theories of 'power' and 'agency' are useful in analysing the engagement between public policies (and those employed to deliver them) and the citizens at whom they are targeted. The idea of subversive citizenship is explored through theoretical and empirical analyses by a range of prominent social researchers and will be of interest to students of social policy, sociology, criminology, politics and related disciplines, as well as policy makers involved in public services.
Categories: Political Science

Citizen Customer Partner Engaging the Public in Public Management

Citizen  Customer  Partner  Engaging the Public in Public Management

Citizens. Are. Sometimes. Customers. As the criticisms make clear, it would be dangerous to assert too close a resemblance between consumers as customers of ...

Author: John Clayton Thomas

Publisher: Routledge

ISBN: 9781315497150

Category: Business & Economics

Page: 256

View: 163

First Published in 2017. Routledge is an imprint of Taylor & Francis, an Informa company.
Categories: Business & Economics

User based Innovation in Services

User based Innovation in Services

2.2 'User' and Related Concepts: Customer, Client, Consumer and Citizen In the material world, using something implies the idea of a tool: the innovation ...

Author: Jon Sundbo

Publisher: Edward Elgar Publishing

ISBN: 9780857931962

Category: Business & Economics

Page: 432

View: 269

This book demonstrates pioneering work on user-based service innovation using an analytical framework. This approach involves understanding the needs of users, the service firms collaborating with them, and recognising the fact that users are innovators and, as such, services develop whilst in use. As well as presenting case studies, the book discusses theoretically what user-based innovation means in the context of services. Three main fields are analysed: user-based innovation in knowledge-intensive business service, user-based innovation in public services, and models and methods for structuring user-based innovation. Incorporating both an academic and analytical approach, this insightful book will be a source of inspiration for researchers in innovation and services. Graduate and postgraduate students in business administration and innovation, as well as administrators in public administrations and executive managers in service firms will also find plenty of important information in this invaluable resource.
Categories: Business & Economics

Applied Ethics

Applied Ethics

The caveat in this instance is that citizens are purchasing public goods, ... public managers to clients/consumers and citizens via the 'authorising ...

Author: Michael Schwartz

Publisher: Emerald Group Publishing

ISBN: 9781780529882

Category: Business & Economics

Page: 175

View: 533

The past editor of this series, was an outstanding teacher of business ethics and a longtime chair of the Theology Department at St John's University in New York City. In this title, some of the contributions are from his colleagues and reflects his influence as both a business ethics teacher and as a scholar.
Categories: Business & Economics

Brooks Cole Empowerment Series Becoming an Effective Policy Advocate

Brooks Cole Empowerment Series  Becoming an Effective Policy Advocate

This devolution of authority has meant that many policies influencing the lives of clients, consumers, and citizens are shaped by state legislatures, ...

Author: Bruce S. Jansson

Publisher: Cengage Learning

ISBN: 9781285531786

Category: Social Science

Page: 544

View: 684

Jansson’s BECOMING AN EFFECTIVE POLICY ADVOCATE teaches you the ins and outs of conducting policy-practice in order to prepare you to implement policy reform during your own career. The seventh edition’s coverage includes discussion of such events and issues as Barack Obama’s presidency, the Occupy Wall Street movement, the Arab Spring, and more. By going beyond the traditional foundational approach to policy, this groundbreaking text helps you develop the skills you need to become an advocate for social change. Available with InfoTrac Student Collections http://gocengage.com/infotrac. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
Categories: Social Science