Designing Voice User Interfaces

Principles of Conversational Experiences

Author: Cathy Pearl

Publisher: "O'Reilly Media, Inc."

ISBN: 1491955384

Category: Computers

Page: 278

View: 3102

Voice user interfaces (VUIs) are becoming all the rage today. But how do you build one that people can actually converse with? Whether you’re designing a mobile app, a toy, or a device such as a home assistant, this practical book guides you through basic VUI design principles, helps you choose the right speech recognition engine, and shows you how to measure your VUI’s performance and improve upon it. Author Cathy Pearl also takes product managers, UX designers, and VUI designers into advanced design topics that will help make your VUI not just functional, but great. Understand key VUI design concepts, including command-and-control and conversational systems Decide if you should use an avatar or other visual representation with your VUI Explore speech recognition technology and its impact on your design Take your VUI above and beyond the basic exchange of information Learn practical ways to test your VUI application with users Monitor your app and learn how to quickly improve performance Get real-world examples of VUIs for home assistants, smartwatches, and car systems
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Designing Voice User Interfaces

Principles of Conversational Experiences

Author: Cathy Pearl

Publisher: "O'Reilly Media, Inc."

ISBN: 1491955368

Category: Computers

Page: 278

View: 8341

Voice user interfaces (VUIs) are becoming all the rage today. But how do you build one that people can actually converse with? Whether you’re designing a mobile app, a toy, or a device such as a home assistant, this practical book guides you through basic VUI design principles, helps you choose the right speech recognition engine, and shows you how to measure your VUI’s performance and improve upon it. Author Cathy Pearl also takes product managers, UX designers, and VUI designers into advanced design topics that will help make your VUI not just functional, but great. Understand key VUI design concepts, including command-and-control and conversational systems Decide if you should use an avatar or other visual representation with your VUI Explore speech recognition technology and its impact on your design Take your VUI above and beyond the basic exchange of information Learn practical ways to test your VUI application with users Monitor your app and learn how to quickly improve performance Get real-world examples of VUIs for home assistants, smartwatches, and car systems
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Voice User Interface Design

Author: Michael H. Cohen,Michael Harris Cohen,James P. Giangola,Jennifer Balogh

Publisher: Addison-Wesley Professional

ISBN: 9780321185761

Category: Computers

Page: 336

View: 695

This book is a comprehensive and authoritative guide to voice user interface (VUI) design. The VUI is perhaps the most critical factor in the success of any automated speech recognition (ASR) system, determining whether the user experience will be satisfying or frustrating, or even whether the customer will remain one. This book describes a practical methodology for creating an effective VUI design. The methodology is scientifically based on principles in linguistics, psychology, and language technology, and is illustrated here by examples drawn from the authors' work at Nuance Communications, the market leader in ASR development and deployment. The book begins with an overview of VUI design issues and a description of the technology. The authors then introduce the major phases of their methodology. They first show how to specify requirements and make high-level design decisions during the definition phase. They next cover, in great detail, the design phase, with clear explanations and demonstrations of each design principle and its real-world applications. Finally, they examine problems unique to VUI design in system development, testing, and tuning. Key principles are illustrated with a running sample application. A companion Web site provides audio clips for each example: www.VUIDesign.org The cover photograph depicts the first ASR system, Radio Rex: a toy dog who sits in his house until the sound of his name calls him out. Produced in 1911, Rex was among the few commercial successes in earlier days of speech recognition. Voice User Interface Design reveals the design principles and practices that produce commercial success in an era when effective ASRs are not toys but competitive necessities.
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Voice Interaction Design

Crafting the New Conversational Speech Systems

Author: Randy Allen Harris

Publisher: Elsevier

ISBN: 9780080474809

Category: Computers

Page: 624

View: 6354

From the voice on the phone, to the voice on the computer, to the voice from the toaster, speech user interfaces are coming into the mainstream and are here to stay forever. Soundly anchored in HCI, cognitive psychology, linguistics, and social psychology, this supremely practical book is loaded with examples, how-to advice, and design templates. Drawing widely on decades of research—in lexicography, conversation analysis, computational linguistics, and social psychology—author Randy Allen Harris outlines the principles of how people use language interactively, and illustrates every aspect of design work. In the first part of the book, Harris provides a thorough conceptual basis of language in all its relevant aspects, from speech sounds to conversational principles. The second part takes you patiently through the entire process of designing an interactive speech system: from team building to user profiles, to agent design, scripting, and evaluation. This book provides interaction designers with the knowledge and strategies to craft language-based applications the way users will expect them to behave. *Loaded with examples and practical synopses of the best practice. *An ideal combination of conceptual base, practical illustrations, and "how-to" advice—for design and for the entire design process. *Will bring novice voice designers fully up to speed, and give experienced designers a new understanding of the principles underlying human speech interaction, principles from which to improve voice interaction design.
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Practical Speech User Interface Design

Author: James R. Lewis

Publisher: CRC Press

ISBN: 1439815852

Category: Technology & Engineering

Page: 344

View: 3045

Although speech is the most natural form of communication between humans, most people find using speech to communicate with machines anything but natural. Drawing from psychology, human-computer interaction, linguistics, and communication theory, Practical Speech User Interface Design provides a comprehensive yet concise survey of practical speech user interface (SUI) design. It offers practice-based and research-based guidance on how to design effective, efficient, and pleasant speech applications that people can really use. Focusing on the design of speech user interfaces for IVR applications, the book covers speech technologies including speech recognition and production, ten key concepts in human language and communication, and a survey of self-service technologies. The author, a leading human factors engineer with extensive experience in research, innovation and design of products with speech interfaces that are used worldwide, covers both high- and low-level decisions and includes Voice XML code examples. To help articulate the rationale behind various SUI design guidelines, he includes a number of detailed discussions of the applicable research. The techniques for designing usable SUIs are not obvious, and to be effective, must be informed by a combination of critically interpreted scientific research and leading design practices. The blend of scholarship and practical experience found in this book establishes research-based leading practices for the design of usable speech user interfaces for interactive voice response applications.
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Programming Voice Interfaces

Author: Walter Quesada,Bob Lautenbach

Publisher: "O'Reilly Media, Inc."

ISBN: 1492031380

Category: Computers

Page: 300

View: 5011

Get a step-by-step guide for developing voice interfaces for applications and devices connected to the Internet of Things. By allowing consumers to use natural human interactions, you can avoid awkward methods of input and interactivity to provide them with elevated user experiences. This practical book is ideal for software engineers who build applications for the Web, smartphones, as well as embedded systems that dominate the IoT space. Integrate voice interfaces with internet connected devices and sensors Learn how to integrate with existing voice interfaces Understand when to use a voice over other Natural User Interface technologies Build a prototype with tools such as Raspberry Pi, solderless breadboards, jumper cables, sensors, Arduino, Visual Studio, and other tools Use cloud services such as Azure and AWS to integrate voice with your existing or new web service end-points
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The elements of user interface design

Author: Theo Mandel

Publisher: John Wiley & Sons

ISBN: N.A

Category: Computers

Page: 440

View: 4758

". . . a book that should be forced on every developer working today. If only half the rules in this book were followed, the quality of most programs would increase tenfold." -Kevin Bachus, praising Theo Mandel's The GUI-OOUI War A total guide to mastering the art and science of user interface design For most computer users, the user interface is the software, and in today's ultracompetitive software markets, developers can't afford to provide users and clients with anything less than optimal software ease, usability, and appeal. The Elements of User Interface Design is written by a cognitive psychologist and interface design specialist with more than a decade's research and design experience. Writing for novices and veteran developers and designers alike, Dr. Mandel takes you from command-line interfaces and graphical-user interfaces (GUIs) to object-oriented user interfaces (OOUIs) and cutting-edge interface technologies and techniques. Throughout, coverage is liberally supplemented with screen shots, real-life case studies, and vignettes that bring interface design principles to life. Destined to become the bible for a new generation of designers and developers, The Elements of User Interface Design Arms you with a "tested-in-the-trenches," four-phase, iterative design process * Analyzes well-known interfaces, including Windows 95, Windows NT, OS/2 Warp, Microsoft Bob, Visual Basic, Macintosh, and the World Wide Web * Schools you in object-oriented interface (OOUI) design principles and techniques * Offers practical coverage of interface agents, wizards, voice interaction, social user interfaces, Web design, and other new and emerging technologies
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Don't Make Me Tap!

A Common Sense Approach to Voice Usability

Author: Ahmed Bouzid,Weiye Ma

Publisher: CreateSpace

ISBN: 9781492196518

Category:

Page: 142

View: 1971

This book is a short introduction to the principles and techniques behind designing effective voice user interfaces. Drawing on years of experience designing and implementing user-centric telephony voice systems, the authors present a short and highly accessible tract on how to design effective voice experiences for portable electronic devices in the form of wearable technology. A whole new class of use cases -- mainly those where either the eyes or the hands or both are busy -- can now be easily enabled by an effectively designed wearable pure voice interface. Actions that would normally take 10 steps or more on your iPhone (even with Siri) can be effectively carried out in 2 or 3 steps: you want to check the weather? Forget your iPhone. Instead, talk to a little device that's on your shirt collar and say, "Weather," and the weather conditions and forecast are read to you. Wearable Voice is the Next Big Thing in the world of User Interface (UI) design and this book presents one of the first systematic practical guides to effectively delivering such UIs.
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Wired for Speech

How Voice Activates and Advances the Human-Computer Relationship

Author: Clifford Nass,Scott Brave

Publisher: MIT Press (MA)

ISBN: 9780262640657

Category: Computers

Page: 296

View: 8266

How interactive voice-based technology can tap into the automatic and powerful responses all speech—whether from human or machine—evokes.
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UX for Beginners

A Crash Course in 100 Short Lessons

Author: Joel Marsh

Publisher: "O'Reilly Media, Inc."

ISBN: 1491912642

Category: Computers

Page: 256

View: 9592

Apps! Websites! Rubber Ducks! Naked Ninjas! This book has everything. If you want to get started in user experience design (UX), you've come to the right place: 100 self-contained lessons that cover the whole spectrum of fundamentals. Forget dry, technical material. This book—based on the wildly popular UX Crash Course from Joel Marsh’s blog The Hipper Element—is laced with the author's snarky brand of humor, and teaches UX in a simple, practical way. Becoming a professional doesn’t have to be boring. Follow the real-life UX process from start-to-finish and apply the skills as you learn, or refresh your memory before the next meeting. UX for Beginners is perfect for non-designers who want to become designers, managers who teach UX, and programmers, salespeople, or marketers who want to learn more. Start from scratch: the fundamentals of UX Research the weird and wonderful things users do The process and science of making anything user-friendly Use size, color, and layout to help and influence users Plan and create wireframes Make your designs feel engaging and persuasive Measure how your design works in the real world Find out what a UX designer does all day
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User Interface Design for Programmers

Author: Avram Joel Spolsky

Publisher: Apress

ISBN: 1430208570

Category: Computers

Page: 144

View: 7076

Most programmers' fear of user interface (UI) programming comes from their fear of doing UI design. They think that UI design is like graphic design—the mysterious process by which creative, latte-drinking, all-black-wearing people produce cool-looking, artistic pieces. Most programmers see themselves as analytic, logical thinkers instead—strong at reasoning, weak on artistic judgment, and incapable of doing UI design. In this brilliantly readable book, author Joel Spolsky proposes simple, logical rules that can be applied without any artistic talent to improve any user interface, from traditional GUI applications to websites to consumer electronics. Spolsky's primary axiom, the importance of bringing the program model in line with the user model, is both rational and simple. In a fun and entertaining way, Spolky makes user interface design easy for programmers to grasp. After reading User Interface Design for Programmers, you'll know how to design interfaces with the user in mind. You'll learn the important principles that underlie all good UI design, and you'll learn how to perform usability testing that works.
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Designing Web Interfaces

Principles and Patterns for Rich Interactions

Author: Bill Scott,Theresa Neil

Publisher: "O'Reilly Media, Inc."

ISBN: 0596554451

Category: Computers

Page: 334

View: 5648

Want to learn how to create great user experiences on today's Web? In this book, UI experts Bill Scott and Theresa Neil present more than 75 design patterns for building web interfaces that provide rich interaction. Distilled from the authors' years of experience at Sabre, Yahoo!, and Netflix, these best practices are grouped into six key principles to help you take advantage of the web technologies available today. With an entire section devoted to each design principle, Designing Web Interfaces helps you: Make It Direct-Edit content in context with design patterns for In Page Editing, Drag & Drop, and Direct Selection Keep It Lightweight-Reduce the effort required to interact with a site by using In Context Tools to leave a "light footprint" Stay on the Page-Keep visitors on a page with overlays, inlays, dynamic content, and in-page flow patterns Provide an Invitation-Help visitors discover site features with invitations that cue them to the next level of interaction Use Transitions-Learn when, why, and how to use animations, cinematic effects, and other transitions React Immediately-Provide a rich experience by using lively responses such as Live Search, Live Suggest, Live Previews, and more Designing Web Interfaces illustrates many patterns with examples from working websites. If you need to build or renovate a website to be truly interactive, this book gives you the principles for success.
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Hands-On Chatbots and Conversational UI Development

Build chatbots and voice user interfaces with Chatfuel, Dialogflow, Microsoft Bot Framework, Twilio, and Alexa Skills

Author: Srini Janarthanam

Publisher: Packt Publishing Ltd

ISBN: 1788298330

Category: Computers

Page: 392

View: 5452

Build over 8 chatbots and conversational user interfaces with leading tools such as Chatfuel, Dialogflow, Microsoft Bot Framework, Twilio, Alexa Skills, and Google Actions and deploying them on channels like Facebook Messenger, Amazon Alexa and Google Home Key Features Understand the different use cases of Conversational UIs with this project-based guide Build feature-rich Chatbots and deploy them on multiple platforms Get real-world examples of voice-enabled UIs for personal and home assistance Book Description Conversation as an interface is the best way for machines to interact with us using the universally accepted human tool that is language. Chatbots and voice user interfaces are two flavors of conversational UIs. Chatbots are real-time, data-driven answer engines that talk in natural language and are context-aware. Voice user interfaces are driven by voice and can understand and respond to users using speech. This book covers both types of conversational UIs by leveraging APIs from multiple platforms. We'll take a project-based approach to understand how these UIs are built and the best use cases for deploying them. We'll start by building a simple messaging bot from the Facebook Messenger API to understand the basics of bot building. Then we move on to creating a Task model that can perform complex tasks such as ordering and planning events with the newly-acquired-by-Google Dialogflow and Microsoft Bot framework. We then turn to voice-enabled UIs that are capable of interacting with users using speech with Amazon Alexa and Google Home. By the end of the book, you will have created your own line of chatbots and voice UIs for multiple leading platforms. What you will learn Design the flow of conversation between the user and the chatbot Create Task model chatbots for implementing tasks such as ordering food Get new toolkits and services in the chatbot ecosystem Integrate third-party information APIs to build interesting chatbots Find out how to deploy chatbots on messaging platforms Build a chatbot using MS Bot Framework See how to tweet, listen to tweets, and respond using a chatbot on Twitter Publish chatbots on Google Assistant and Amazon Alexa Who this book is for This book is for developers who are interested in creating interactive conversational UIs/Chatbots. A basic understanding of JavaScript and web APIs is required.
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User Interface Design for Mere Mortals¿

Author: Eric Butow

Publisher: Pearson Education

ISBN: 9780132704700

Category: Computers

Page: 312

View: 6057

User Interface Design for Mere Mortals takes the mystery out of designing effective interfaces for both desktop and web applications. It is recommended reading for anyone who wants to provide users of their software with interfaces that are intuitive and easy-to-use. The key to any successful application lies in providing an interface users not only enjoy interacting with but which also saves time, eliminates frustration, and gets the job done with a minimum of effort. Readers will discover the secrets of good interface design by learning how users behave and the expectations that users have of different types of interfaces. Anyone who reads User Interface Design for Mere Mortals will benefit from • Gaining an appreciation of the differences in the “look and feel” of interfaces for a variety of systems and platforms • Learning how to go about designing and creating the most appropriate interface for the application or website being developed • Becoming familiar with all the different components that make up an interface and the important role that each of those components plays in communicating with users • Understanding the business benefits that flow from good interface design such as significantly reduced support costs • Gaining invaluable insights into how users behave, including the seven stages of human interaction with computers • Working through case study based, in-depth analysis of each of the stages involved in designing a user interface • Acquiring practical knowledge about the similarities and differences between designing websites and traditional desktop applications • Learning how to define, conduct, and analyze usability testing Through the use of the proven For Mere Mortals format, User Interface Design for Mere Mortals succeeds in parting the veil of mystery surrounding effective user interface design. Whatever your background, the For Mere Mortals format makes the information easily accessible and usable. Contents Preface Introduction CHAPTER 1 Brief Histories CHAPTER 2 Concepts and Issues CHAPTER 3 Making the Business Case CHAPTER 4 Good Design CHAPTER 5 How User Behave CHAPTER 6 Analyzing Your Users CHAPTER 7 Designing a User Interface CHAPTER 8 Designing a Web Site CHAPTER 9 Usability APPENDIX A Answers to Review Questions APPENDIX B Recommended Reading Glossary References Index
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Designing Connected Products

UX for the Consumer Internet of Things

Author: Claire Rowland,Elizabeth Goodman,Martin Charlier,Ann Light,Alfred Lui

Publisher: "O'Reilly Media, Inc."

ISBN: 1449372716

Category: Computers

Page: 726

View: 6228

Networked thermostats, fitness monitors, and door locks show that the Internet of Things can (and will) enable new ways for people to interact with the world around them. But designing connected products for consumers brings new challenges beyond conventional software UI and interaction design. This book provides experienced UX designers and technologists with a clear and practical roadmap for approaching consumer product strategy and design in this novel market. By drawing on the best of current design practice and academic research, Designing Connected Products delivers sound advice for working with cross-device interactions and the complex ecosystems inherent in IoT technology.
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Designing effective speech interfaces

Author: Susan Weinschenk,Dean T. Barker

Publisher: Wiley

ISBN: 9780471375456

Category: Computers

Page: 405

View: 7614

Master the critical knowledge you need to design speech-enabled applications It's not just a far-fetched gizmo straight out of a sci-fi movie anymore. Speech interface technology, which allows a user to communicate with computers via voice instead of a keyboard or a mouse, is quickly becoming a main feature in new software. This straightforward guide provides traditional graphical user-interface designers, developers, usability engineers, and product managers with all the information they need to make a rapid transition in order to stay abreast of this monumental shift in technology. Weinschenk and Barker, two experts in state-of-the-art online communication, discuss the basics of speech interfaces and speech technology, hardware, and software. They clearly explain the interface design principles that are applied to S/GUI and AUI interfaces and describe the latest practices of leading experts. In addition to its in-depth look at speech technologies and the different types of user interfaces, this book: * Provides an overview of the field of human factors and defines the basic concepts of human computer interaction * Discusses the current state of speech technology applications * Explains the laws of human factors that apply to speech interfaces * Contains guidelines and examples for user control, human limitation, model integrity, accommodation, clear dialogue, and aesthetic integrity * Details the best practices in interface design and usability engineering * Explores the special issues involved in interface design for disabled persons Visit the companion web site at www.wiley.com/compbooks/weinschenk/ for a categorized resource list of speech, speech interface, and human-computer interaction books, articles, and links.
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The Best Interface is No Interface

The Simple Path to Brilliant Technology

Author: Golden Krishna

Publisher: Pearson Education

ISBN: 0133890333

Category: Computers

Page: 242

View: 5074

Our love affair with the digital interface is out of control. We've embraced it in the boardroom, the bedroom, and the bathroom. Screens have taken over our lives. Most people spend over eight hours a day staring at a screen, and some "technological innovators" are hoping to grab even more of your eyeball time. You have screens in your pocket, in your car, on your appliances, and maybe even on your face. Average smartphone users check their phones 150 times a day, responding to the addictive buzz of Facebook or emails or Twitter. Are you sick? There's an app for that! Need to pray? There's an app for that! Dead? Well, there's an app for that, too! And most apps are intentionally addictive distractions that end up taking our attention away from things like family, friends, sleep, and oncoming traffic. There's a better way. In this book, innovator Golden Krishna challenges our world of nagging, screen-based bondage, and shows how we can build a technologically advanced world without digital interfaces. In his insightful, raw, and often hilarious criticism, Golden reveals fascinating ways to think beyond screens using three principles that lead to more meaningful innovation. Whether you're working in technology, or just wary of a gadget-filled future, you'll be enlighted and entertained while discovering that the best interface is no interface.
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HCI Beyond the GUI

Design for Haptic, Speech, Olfactory, and Other Nontraditional Interfaces

Author: Philip Kortum

Publisher: Elsevier

ISBN: 9780080558349

Category: Computers

Page: 480

View: 1867

As technology expands and evolves, one-dimensional, graphical user interface (GUI) design becomes increasingly limiting and simplistic. Designers must meet the challenge of developing new and creative interfaces that adapt to meet human needs and technological trends. HCI Beyond the GUI provides designers with this know how by exploring new ways to reach users that involve all of the human senses. Dr. Kortum gathers contributions from leading human factors designers to present a single reference for professionals, researchers, and students. Explores the human factors involved in the design and implementation of the nontraditional interfaces, detailing design strategies, testing methodologies, and implementation techniques Provides an invaluable resource for practitioners who design interfaces for children, gamers and users with accessibility needs Offers extensive case studies, examples and design guidelines
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