PHR/SPHR Professional in Human Resources Certification Practice Exams

Author: Tresha Moreland,Gabriella Parente-Neubert,Joanne Simon-Walters

Publisher: McGraw Hill Professional

ISBN: 0071840907

Category: Computers

Page: 416

View: 9605

Don't Let the Real Test Be Your First Test! Based on the HR Certification Institute's Professional and Senior Professional in Human Resources bodies of knowledge, this practical guide contains 600+ realistic practice exam questions to prepare you for these challenging certification exams. To aid in your understanding of the material, in-depth explanations of both the correct and incorrect answers are provided for every question. A valuable pre-assessment exam tests your readiness and identifies areas requiring further study. Designed to help you pass the exams, this is the perfect companion to PHR/SPHR Professional in Human Resources Certification All-in-One Exam Guide. Covers all PHR and SPHR functional areas, including: Business management and strategy Workforce planning and employment Human resource development Compensation and benefits Employee and labor relations Risk management Electronic content includes: All 600+ practice exam questions from the book in the Total Tester exam engine--test yourself by exam topic or take complete exams
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PHR/SPHR Professional in Human Resources Certification All-in-One Exam Guide

Author: Dory Willer,William H. Truesdell

Publisher: McGraw Hill Professional

ISBN: 007182653X

Category: Computers

Page: 640

View: 3343

An all-new exam guide for the HR Certification Institute’s Professional and Senior Professional in Human Resources certifications PHR/SPHR Professional in Human Resources Certification All-in-One Exam Guide offers 100% coverage of all objectives for both the Professional in Human Resources (PHR) and Senior Professional in Human Resources (SPHR) exams. Each chapter includes Exam Tips that highlight key exam information, a chapter summary, and end-of-chapter practice questions. This authoritative resource also serves as a valuable, on-the-job reference. Real-world examples as well as Notes, Tips, and Cautions provide professional insight and call out potentially harmful situations. Covers all official objectives for both the PHR and SPHR exams Special “HR at Work” sidebars provide actual examples of policies and procedures at work Electronic includes two practice exams and worksheets
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PHR/SPHR Professional in Human Resources Certification Bundle

Author: Dory Willer,William H. Truesdell,Tresha Moreland,Gabriella Parente-Neubert,Joanne Simon-Walters

Publisher: McGraw Hill Professional

ISBN: 0071835903

Category: Computers

Page: 1056

View: 5961

A money-saving PHR/SPHR Professional in Human Resources Certification self-study bundle Covering all six HR functional areas, PHR/SPHR Professional in Human Resources Certification Bundle is a complete self-study package for these challenging exams. PHR/SPHR Professional in Human Resources Certification All-in-One Exam Guide covers all current exam objectives. The pre-assessment tests in PHR/SPHR Professional in Human Resources Certification Practice Exams help you gauge your readiness for the five full-length practice exams included in the bundle. For a final overview of key exam topics, you can study the Quick Review Guide. Save 12% off manufacturer’s suggested retail price. Total electronic content includes: 900+ practice exam questions; Quick Review Guide; supplemental worksheets and exercises All answer choices, correct and incorrect, are accompanied by detailed explanations
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PHR / SPHR Professional in Human Resources Certification Deluxe Study Guide

Author: Sandra M. Reed,Anne M. Bogardus

Publisher: John Wiley & Sons

ISBN: 1119068134

Category: Business & Economics

Page: 656

View: 1810

Comprehensive PHR/SPHR exam preparation, featuring interactive learning environment PHR/SPHR Professionals in Human Resources Certification Deluxe Study Guide is the number-one preparation resource for these premier Human Resources certifications. Fully updated to align with the latest versions of these challenging exams, this guide provides detailed coverage of key topics, including strategic management, workforce planning and employment, compensation and benefits, employee and labor relations, and OSHA regulations. The interactive learning environment provides additional study tools that help reinforce your understanding, including electronic flashcards, ancillary PDFs, workbook templates, and chapter exercises. Bonus PHR and SPHR practice exams allow you to test your knowledge and get a feel for the tests, so you can review what's needed and avoid exam day surprises. The PHR and SPHR certifications, offered by the Human Resources Certification Institute (HRCI), have become the industry standard for determining competence in the HR field. This helpful guide gives you everything you need to fully prepare for these exams, so you can demonstrate your knowledge when it counts and pass with flying colors. Refresh your understanding of key functional areas Practice the practical with workbook templates Test your knowledge with flashcards and exercises Preview exam day with bonus practice exams If you're looking to showcase your skills and understanding of the HR function, PHR/SPHR Professionals in Human Resources Certification Deluxe Study Guide is your ideal resource for PHR/SPHR preparation.
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aPHR Associate Professional in Human Resources Certification Practice Exams

Author: Tresha Moreland,Gabriella Parente-Neubert,Joanne Simon-Walters

Publisher: McGraw Hill Professional

ISBN: 1260026345

Category: Business & Economics

Page: N.A

View: 8621

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. Don’t Let the Real Test Be Your First Test! Based on the HR Certification Institute’s aPHR Exam Content Outline, aPHR Associate Professional in Human Resources Certification Practice Exams contains more than 500 practice questions that match those on the live test in content, tone, format, and difficulty. To aid in understanding, the book offers in-depth explanations of both the correct and incorrect answer choices. A valuable pre-assessment exam tests your readiness and identifies areas requiring further study. This highly effective self-study resource is the perfect companion to aPHR Associate Professional in Human Resources Certification All-in-One Exam Guide. Covers every topic on the aPHR exam, including: • HR operations • Recruitment and selection • Compensation and benefits • Human resource development and retention • Employee relations • Health, safety, and security Electronic content includes: • All 500+ practice exam questions from the book in the Total Tester exam engine—take full-length practice exams or customized quizzes by exam topic • Secured book PDF
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PHR/SPHR Professional in Human Resources Certification All-in-One Exam Guide, Second Edition

Author: William H. Truesdell,Christina Nishiyama,Dory Willer

Publisher: McGraw Hill Professional

ISBN: 126045312X

Category: Computers

Page: 592

View: 7135

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. Fully updated coverage of every topic on the 2018 versions of the PHR and SPHR exams Get complete coverage of the HR Certification Institute’s Professional and Senior Professional in Human Resources bodies of knowledge inside this comprehensive resource. Written by HR experts, this authoritative guide fully addresses the core knowledge and responsibilities necessary for the implementation and management of HR practices. You’ll find chapter reviews, “In-the-Trenches” sidebars featuring HR experts’ real-world experiences and sage advice, practice exam questions, and in-depth explanations. Designed to help you pass the PHR and SPHR exams with ease, this definitive volume also serves as an essential on-the-job reference. Covers all PHR and SPHR functional areas, including: •Business Management •Leadership and Strategy•Talent Planning and Acquisition •Learning and Development •Total Rewards •Employee and Labor Relations Electronic content includes: •350 practice exam questions•Test engine that provides full-length practice exams and customized quizzes by exam topic
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PHR / SPHR

Professional in Human Resources Certification Study Guide

Author: Sandra M. Reed,Anne M. Bogardus

Publisher: John Wiley & Sons

ISBN: 1118331699

Category: Computers

Page: 648

View: 6673

Updated edition of best-selling guide for PHR and SPHR candidates The demand for qualified human resources professionals is on the rise. The new Professional in Human Resources (PHR) and Senior Professional in Human Resources (SPHR) exams from the Human Resources Certification Institute (HRCI) reflect the evolving industry standards for determining competence in the field of HR. This new edition of the leading PHR/SPHR Study Guide reflects those changes. Serving as an ideal resource for HR professionals who are seeking to validate their skills and knowledge, this updated edition helps those professionals prepare for these challenging exams. Features study tools that are designed to reinforce understanding of key functional areas Provides access to bonus materials, including a practice exam for the PHR as well as one for the SPHR. Also includes flashcards and ancillary PDFs Addresses key topics such as strategic management, workforce planning and employment, compensation and benefits, employee and labor relations, and Occupational Safety and Health Administration regulations This new edition is must-have preparation for those looking to take the PHR or SPHR certification exams in order to strengthen their resume.
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SHRM-CP/SHRM-SCP Certification Practice Exams

Author: William D. Kelly,Joanne Simon-Walters

Publisher: McGraw Hill Professional

ISBN: 1259584879

Category: Business & Economics

Page: 352

View: 2963

More than 500 accurate practice questions and answers for the SHRM-CP and SHRM-SCP exams This all-new book arms you with hundreds of practice questions for the two new Society for Human Resource Management exams—the SHRM Certified Professional (SHRM-CP) and the SHRM Senior Certified Professional (SHRM-SCP) exams. All questions simulate those on the actual tests in content, style, tone, format, and difficulty, and are accompanied by in-depth answer explanations for the correct AND incorrect answer choices. SHRM-CP/SHRM-SCP Certification Practice Exams is logically organized by exam domains, allowing you to focus on specific topics and tailor your study to areas of strength and weakness. Two pre-assessment tests—one for each exam—are also included to gauge your exam readiness and determine a course for self-study. • Written by a pair of seasoned HR professionals • Supplements SHRM-CP/SHRM-SCP Certification All-in-One Exam Guide • Covers all SHRM-CP and SHRM-SCP functional areas Electronic content includes: • All of the questions from the book in a customizable exam engine--practice answering questions by exam topic or take complete, timed exams • PDF copy of the book
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PHR and SPHR Professional in Human Resources Certification Complete Study Guide

2018 Exams

Author: Sandra M. Reed

Publisher: John Wiley & Sons

ISBN: 1119426413

Category: Computers

Page: 720

View: 6012

The #1 book for the leading HR certifications, aligned with the updated HRBoKTM PHR and SPHR certifications, offered by Human Resources Certification Institute (HRCI), have become the industry standard for determining competence in the field of human resources. Developed by working professionals, the PHR and SPHR credentials demonstrate that recipients are fully competent HR practitioners based on a standard set by workforce peers. Offering insights into those areas of knowledge and practices specific and necessary to human resource management (HRM), this study guide covers tasks, processes, and strategies as detailed in the updated A Guide to the Human Resource Body of KnowledgeTM (HRBoKTM). The study guide breaks down the critical HR topics that you need to understand as you prepare for the exams. PHR/SPHR Professional in Human Resources Certification Study Guide, Fifth Edition, is the ideal resource for HR professionals seeking to validate their skills and knowledge acquired through years of practical experience, as well as for a relative newcomer to the HR field looking to strengthen their resume. In this edition of the top-selling PHR/SPHR study guide, you’ll find a practical review of all topics covered on the exams, as well as study tools designed to reinforce understanding of key functional areas. Strengthen the skills you learn with a year of FREE access to the Sybex online learning environment, complete with flash cards and practice quizzes to prepare you for exam day. • Business Management and Strategy • Workforce Planning and Employment • Compensation and Benefits • Human Resource Development and more If you’re preparing for these challenging exams, this is the trusted study guide that’ll help you perform your best.
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PHR and SPHR Professional in Human Resources Certification Complete Deluxe Study Guide

2018 Exams

Author: Sandra M. Reed

Publisher: Sybex

ISBN: 1119426731

Category: Computers

Page: 720

View: 1392

The #1 study guide for the leading HR certification, aligned with the updated HRBoK™! PHR/SPHR Professional in Human Resources Certification Deluxe Study Guide, Second Edition, is the ideal resource for HR professionals seeking to validate their skills and knowledge acquired through years of practical experience, or a relative newcomer to the HR field looking to strengthen their resume. Featuring study tools designed to reinforce understanding of key functional areas, it’s the study guide you’ll turn to again and again as you prepare for this challenging exam. Offering insights into those areas of knowledge and practices specific and necessary to human resource management (HRM), this study guide covers tasks, processes, and strategies as detailed in the updated A Guide to the Human Resource Body of Knowledge™ (HRBoK™). The study guide breaks down the critical HR topics that you need to understand as you prepare for the exams. You’ll get a year of FREE access to the interactive online learning environment and test bank, including an assessment test, chapter tests, practice exams, electronic flashcards, and a glossary of key terms. New bonus material includes study checklists and worksheets to supplement your exam preparation, and eBooks in different formats to read on multiple devices. • Refresh your understanding of key functional areas • Practice the practical with workbook templates • Test your knowledge with flashcards and exercises • Preview exam day with bonus practice exams If you're looking to showcase your skills and understanding of the HR function, PHR/SPHR Professionals in Human Resources Certification Deluxe Study Guide is your ideal resource for PHR/SPHR preparation.
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PHR / SPHR Exam For Dummies

Author: Sandra M. Reed

Publisher: John Wiley & Sons

ISBN: 1118744918

Category: Study Aids

Page: 312

View: 3167

Your ideal, all-inclusive study guide for the PHR and SPHR exams Adding the Professional in Human Resources (PHR) or Senior Professional in Human Resources (SPHR) certification to your resume immediately places you above less qualified competitors. After studying with PHR/SPHR Exam For Dummies, you will conquer the exam armed with confidence and a solid understanding of the test and its presentation. This book + online product includes 4 unique practice tests: two in the book (one PHR one SPHR) and two additional tests online (one additional PHR one additional SPHR). All practice questions include detailed answers and explanations. As human resources becomes an increasingly popular field, you should snatch every opportunity to give yourself an edge. Updated to cover the six functional areas included in the three hour, 175 question online exam: Business Management & Strategy, Workforce Planning & Employment, Human Resource Development, Compensation & Benefits, Employee & Labor Relations, and Risk Management Prepares readers to take an exam that replaces the 60 credit hours of continuing education that is required for recertification every three years For aspiring students and human resources professionals, this For Dummies text is the ideal guide to acing the PHR/SPHR Exam.
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SHRM-CP/SHRM-SCP Certification All-in-One Exam Guide

Author: Dory Willer,William H. Truesdell,William D. Kelly

Publisher: McGraw Hill Professional

ISBN: 1259583430

Category: Business & Economics

Page: 624

View: 1493

Take the SHRM-Certified Professional (SHRM-CP) and SHRM-Senior Certified Professional (SHRM-SCP) exams with complete confidence This integrated exam preparation system delivers 100% coverage of all topics for both the SHRM-Certified Professional (SHRM-CP) and SHRM-Senior Certified Professional (SHRM-SCP) exams. To aid in self-study, each chapter includes Exam Tips that highlight key information, summaries that reinforce salient points, and end-of-chapter questions that are accurate to the content and format of the real tests. Fulfilling the promise of the All-in-One series, this comprehensive reference serves as a study tool AND a valuable on-the-job reference that will serve HR professionals well beyond the exams. SHRM-CP/SHRM-SCP Certification All-in-One Exam Guide features real-world examples and sidebars that offer insight and call out potentially harmful situations. • Written by a team of HR professionals and experienced educators • Features full coverage of all functional areas within the SHRM Body of Competency & Knowledge (BoCK) Electronic content includes: • Test engine that provides full-length SHRM-CP and SHRM-SCP practice exams as well as customized quizzes by exam topic
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aPHR Associate Professional in Human Resources Certification Bundle

Author: Dory Willer,William H. Truesdell,William D. Kelly,Tresha Moreland,Gabriella Parente-Neubert,Joanne Simon-Walters

Publisher: McGraw Hill Professional

ISBN: 1260030989

Category: Business & Economics

Page: N.A

View: 2189

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. Successfully prepare for the new aPHR exam with this money-saving, comprehensive study package Designed as a complete self-study program, this collection offers a variety of proven, exam-focused resources to use in preparation for the aPHR exam. Comprised of the aPHR Associate Professional in Human Resources Certification All-in-One Exam Guide and aPHR Associate Professional in Human Resources Certification Practice Exams, this bundle thoroughly covers every topic on the exam. aPHR Associate Professional in Human Resources Certification Bundle contains more than 700 practice questions that match those on the live exam in content, style, tone, format, and difficulty. You will get real-world examples, professional insights, and concise explanations of important U.S. laws and regulations. This authoritative, cost-effective bundle serves both as a study tool AND a valuable on-the-job reference for HR professionals. • This bundle costs less than purchasing the books individually • Written by a team of Human Resources experts • Combined electronic content includes 700+ practice exam questions and secured PDF copies of both books
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SHRM-CP/SHRM-SCP Certification Bundle

Author: Dory Willer,William H. Truesdell,William D. Kelly,Joanne Simon-Walters

Publisher: McGraw Hill Professional

ISBN: 1259585603

Category: Computers

Page: N.A

View: 5630

Prepare for the SHRM-CP and SHRM- SCP exams with this money-saving, comprehensive study package Designed as a complete self-study program, this collection offers a variety of proven, exam-focused resources to use in preparation for the SHRM Certified Professional (SHRM-CP) and SHRM Senior Certified Professional (SHRM-SCP) exams. Comprised of SHRM-CP/SHRM-SCP Certification All-in-One Exam Guide, SHRM-CP/SHRM-SCP Certification Practice Exams, and bonus electronic content, this bundle covers 100% of the topics on the exams and features a total of over 800 accurate practice questions. The bundle serves both as a study tool AND a valuable on-the-job reference that will serve HR professionals well beyond the exams. • Covers 100% of the SHRM Body of Competency & Knowledge and features 800+ practice exam questions • This bundle is 10% cheaper than buying the books individually AND includes content unavailable elsewhere • Electronic content includes practice exams, a quick review guide, study worksheets, exercises, and more
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PHR / SPHR Professional in Human Resources Certification Study Guide

Author: Anne M. Bogardus

Publisher: Sybex

ISBN: 9780470430965

Category: Computers

Page: 672

View: 6441

More than 80,000 HR professionals having earned the Senior Professional in Human Resources (SPHR) or Professional in Human Resources (PHR) certification, and another 20,000 are expected to take the exam in 2009. This complete update of the bestselling guide to HR certification contains additional coverage of new HR policies and standards, as well as updated practice exam questions and real world scenarios. Key topics include strategic management, workforce planning and employment, compensation and benefits, employee and labor relations, and Occupational Safety and Health Administration (OSHA) regulations. The CD-ROM contains two bonus exams (one each for PHR and SPHR) as well as flashcards and an electronic book. Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.
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SPHR Exam Prep

Author: Larry Phillips

Publisher: Pearson It Certification

ISBN: N.A

Category: Business & Economics

Page: 681

View: 7371

A comprehensive guide to the Senior Professional in Human Resources (SPHR) exam includes updated information on the latest test topics, as well as practice questions, Exam Alerts highlighting critical exam information, and Fast Facts to provide review for final preparation, along with a full-length practice exam, with answer reviews, on CD-ROM. Original. (Intermediate)
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Neues Lernen

Warum Faulheit und Ablenkung dabei helfen

Author: Benedict Carey

Publisher: Rowohlt Verlag GmbH

ISBN: 3644042918

Category: Psychology

Page: 352

View: 8497

Die Wissenschaft hat in den letzten Jahrzehnten vieles über den Haufen geworfen, was wir darüber zu wissen glaubten, wie das Gehirn Informationen aufnimmt und verarbeitet. Fest steht: Wir lernen von Geburt an schnell, effizient und automatisch. Weil wir diesen Vorgang unbedingt systematisieren wollen, betrachten wir Vergessen, Schlafen und Tagträumen als hinderlich. Dabei sind sie wertvolle Hilfsmittel, die den Eigenarten unseres Gehirns Rechnung tragen. Benedict Carey erklärt, mit welchen Methoden wir uns Stoffe leichter einprägen und unser problemlösendes Denken verbessern können und wie wir die Potenziale des Unbewussten möglichst effizient nutzen – lernen, ohne nachzudenken. Nebenbei erfahren wir, dass Ablenkung zu Unrecht verteufelt wird, Wiederholung keineswegs immer weiterhilft und es sinnvoll ist, sich zu Themen testen zu lassen, über die man noch gar nichts weiß. Ein äußerst unterhaltsam geschriebenes Buch voller überraschender Erkenntnisse, das zeigt: Lernen muss keine Qual sein.
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Change Leadership

Systemtheorie und Emotionsmanagement als Säulen der Führungsarbeit

Author: Sabine Lehner

Publisher: Springer-Verlag

ISBN: 3658079703

Category: Business & Economics

Page: 107

View: 5501

Sabine Lehner legt den Fokus auf die integrative Ausrichtung eines modernen Leadership-Ansatzes unter Einbeziehung der oftmals ausgeklammerten personalen Führungskomponenten. Sie entwickelt auf der Basis der Systemtheorie einen erweiterten Zugang für Führungskräfte, der sich dem komplexen Zusammenspiel von sachlichen und emotionalen Wirkungen und Folgewirkungen mit vielfältigen Rückkopplungsschleifen widmet. Dabei zeigt die Autorin, welche Lösungswege sich für Leadership bei Widerstand gegen den Organisationswandel oder Ängsten der Betroffenen eröffnen. Das abschließende Kapitel über Leadership in den emotionalen Veränderungsphasen zeigt Anhaltspunkte für die Reflexion des passenden Führungsstils sowie Ansätze für eine zeitgemäße Führungskräfteentwicklung auf.
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Human Resources Management, 13th Ed, Garry Dessler, 2013

Human Resources Management,

Author: Pearson Education, Inc

Publisher: Bukupedia

ISBN: N.A

Category: Business & Economics

Page: 719

View: 6544

Human Resource Management, 13th edition provides students in human resource management courses and practicing managers with a comprehensive review of essential personnel management concepts and techniques in a highly readable and understandable form. As this new edition goes to press, I feel even more strongly than I did when I wrote the first that all managers not just HR managers need a strong foundation in HR/personnel management concepts and techniques to effectively do their jobs. Particularly in these difficult economic times, where students want to be able to apply at work what they learn in class, this edition continues to particularly focus on practical applications that all managers can use in carrying out their HR-related responsibilities. If you adopted the previous edition, you will find transitioning to the 13th edition easy, as the chapter outline (as well as the outline for each chapter) is more or less the same. I had two goals in writing the 13th edition. In brief, I wanted it to provide a high-level book s complete coverage with a lower-level book s readability, userfriendliness and (relative) brevity. To that end, I ve made six major changes to this edition. 1. Dozens of new topics. These include new, expanded treatments of reliability, validity, generalizability, utility, person-job fit, person-organization fit, and bias in Chapter 6 (Employee Selection), as well as the standard deviation rule in equal employment compliance, retaliation, job satisfaction and withdrawal, managing voluntary turnover,management s willingness to take a strike, cross training, the Myers-Briggs type indicator, workflow analysis, job design in job analysis, task analysis and task statements, the psychological contract, job hazard analysis, safety awareness programs, operations reviews, competencies of HR professionals,managing voluntary turnover, employee engagement, the process of job withdrawal, cumulative trauma disorders, a thoroughly revised and expanded description of the ADDIE training process in Chapter 8, and new material on employee rights in Chapter 14 (Ethics and Employee Rights and Discipline). This edition also contains many dozens of new recent citations. 2. A new boxed feature, The Strategic Context, paired with new strategic human resource management opening scenarios. These boxes illustrate the strategic context of each chapter s material for instance, how L.L.Bean s employee selection standards help to produce the employee competencies and behaviors that in turn support L.L.Bean s customer service strategy. The new chapter opening model says this: that (1) the company s human resource policies and practices should (2) produce the employee competencies and behaviors that (3) the company needs to implement its strategic plan. 3. New HR as a Profit Center boxed features. I ve added a new focus throughout the book on the value proposition and on HR strategy, metrics, and analysis. The new HR as a Profit Center features give readers actual examples of human resource management practices they can apply on their jobs to cut costs, boost revenues, and improve performance. 4. A completely revised Chapter 10 on Employee Retention, Engagement, and Careers, and a completely rewritten and practical discussion in Chapter 11 of how to actually develop a market competitive salary structure. 5. Eighteen new videos all reviewed by me and with discussion questions and a synopsis for each video included at the end of each part of the textbook.We have a total of 28 videos on the DVD. 6. All in a slimmer package. This 13th edition is about 10% (73 pages) shorter than the 12th edition, which I accomplished mostly by pruning material. XXIII NEW FEATURES As noted previously, I ve added two important boxed features. Strategic HR opening scenarios paired with a new boxed feature, The Strategic Context. What HR practices and policies do we need to produce the employee competencies and behaviors required to achieve our strategic goals? The new The Strategic Context features (linked to the opening scenarios) show how companies make human resource management decisions within the context of their strategic initiatives. Examples include how Whirlpool uses candidate interviewing to build its customer base (Chapter 7), and how Google fosters the employee interaction its strategy depends on with a crowd sourcing selection process (Chapter 6). New HR as a Profit Center boxed feature. Today s students want to apply what they learn in class to their jobs, and today's employers expect human resource management to add measurable value to the company. Our new HR as a Profit Center features show actual examples of how human resource management practices do this. Examples include how the Atlantic American insurance company conducted a workflow analysis to identify inefficiencies in how it processes its insurance claims (Chapter 4), and how KeyBank produced a $1.7 million cost savings in teller turnover in one year, simply by making better hiring decisions to reduce training costs (Chapter 6). In addition, I ve retained these important 12th edition features. Evidence-Based Human Resource Management illustrates why and how managers base human resource decisions on measurable, data-based evidence. Improving Productivity Through HRIS demonstrates how managers use technology to improve the productivity of HR. Managing the New Workforce illustrates the skills managers need to manage today s diverse employees. Previous editions of this textbook were the first to provide specific, actionable explanations and illustrations showing how to use devices such as the HR Scorecard process (explained fully in Chapter 3) to measure HRs effectiveness in achieving the company s strategic aims. In this 13th edition, a continuing Hotel Paris case at the end of each chapter gives readers practice in applying strategic human resource management in action. Coverage of the core concepts of strategic HR appears in Chapter 3. Video Cases To provide professors, students, and practicing managers with a richer and more flexible textbook, I have incorporated 18 new video cases at the end of the book s five parts. The in-book video cases provide a basis for in-class discussion of the videos available to adopters; I reviewed the videos and wrote the questions. Comprehensive Cases To continue with the theme of a richer, more flexible textbook, professors, students, and practicing managers will find I ve again included five comprehensive cases in an appendix at the end of the book. I personally wrote the five comprehensive cases to provide students and faculty with an opportunity to discuss and apply the book s concepts and techniques by addressing more comprehensive and realistic case-based issues. SHRM HRCI Review Questions The profession of HR management is becoming increasingly demanding. Responding to these new demands, thousands of HR managers have passed the various certification exams offered by the Human Resource Certification Institute (HRCI), thus earning the designations Professional in HR (PHR), Senior Professional in HR (SPHR), and Global Professional in HR (GPHR) (as well as a special exam for California HR professionals). XXIV PREFACE This edition again contains, in each chapter, an HRCI-related exercise students can use to apply their knowledge of that chapter s material within the HRCI exam context, as well as a comprehensive listing of the topics that these exams address, in a HRCI guidelines appendix. SUPPLEMENTS Instructor Supplements Instructors can access downloadable supplemental resources by signing into the Instructor Resource Center at www.pearsonhighered.com/educator. It gets better. Once you register, you will not have additional forms to fill out or multiple user names and passwords to remember to access new titles and/or editions. As a registered faculty member, you can log in directly to download resource files and receive immediate access and instructions for installing Course Management content to your campus server. Need help? Our dedicated Technical Support team is ready to assist instructors with questions about the media supplements that accompany this text. Visit http://247pearsoned.custhelp.com/ for answers to frequently asked questions and toll-free user support phone numbers. The following supplements are available to adopting instructors. INSTRUCTOR S MANUAL This comprehensive supplement provides extensive instructional support. The instructor s manual includes a course planning guide and chapter guides for each chapter in the text. The chapter guides include a chapter outline, lecture notes, answers to discussion questions, definitions to key terms, and references to the figures, tables, cases. The instructor s manual also includes a video guide. TEST ITEM FILE The test item file contains approximately 110 questions per chapter including multiple-choice, true/false, and short-answer/essay-type questions. Answers are provided for all questions along with difficulty ratings. In addition, the Test Item File includes questions that are tagged to Learning Objectives and to AACSB Learning Standards to help measure whether students are grasping the course content that aligns with AACSB guidelines. TESTGEN SOFTWARE Pearson Education s test-generating software is available from www.pearsonhighered.com/irc. The software is PC/MAC compatible and preloaded with all of the Test Item File questions.You can manually or randomly view test questions and drag and drop to create a test. You can add or modify test-bank questions as needed. All of our TestGens are converted for use in Blackboard and WebCT and are available for download from www.pearsonhighered.com/irc. BLACKBOARD/WEBCT BlackBoard and WebCT Course Cartridges are available for download from www.pearsonhighered.com/irc. These standard course cartridges contain the Instructor s Manual, TestGen, Instructor PowerPoints, and when available, Student Powerpoints and Student Data Files. INSTRUCTOR POWERPOINT PRESENTATION This presentation includes basic outlines and key points from each chapter. It includes figures from the text but no forms of rich media, which makes the file size manageable and easier to share online or via email. VIDEOS ON DVD Adopters can access the 18 videos referenced in the partending cases, as well as 10 additional videos, on the 2013 Human Resource Management Video Library DVD. These videos have been produced to depict realworld HRM issues and give students a taste of the multi-faceted nature of HRM in real companies. PREFACE XXV Student Supplements MYMANAGEMENTLAB MyManagementLab (www.mymanagementlab.com) is an easy-to-use online tool that personalizes course content and provides robust assessment and reporting to measure student and class performance. All the resources you need for course success are in one place flexible and easily adapted for your course experience. COURSESMART ETEXTBOOKS ONLINE CourseSmart eTextbooks were developed for students looking to save on required or recommended textbooks. Students simply select their eText by title or author and purchase immediate access to the content for the duration of the course using any major credit card.With a CourseSmart eText, students can search for specific keywords or page numbers, take notes online, print out reading assignments that incorporate lecture notes, and bookmark important passages for later review. For more information or to purchase a CourseSmart eTextbook, visit www.coursesmart.com. XXVI PREFACE
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