Key Element Guide ITIL Service Operation [pack Of 10]

Author: Randy Steinberg

Publisher: TSO

ISBN: 9780113313686

Category:

Page: 112

View: 7278

The Service Operation Key Element Guide provides a handy reference to the content contained within the core ITIL Service Operation guidance and summarises its key elements. 'ITIL Service Operation' describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis.
Release

Key Element Guide ITIL Service Transition [pack Of 10]

Author: Stuart Rance,Great Britain: Cabinet Office

Publisher: TSO

ISBN: 9780113313679

Category:

Page: 104

View: 9480

The Service Transition Key Element Guide provides a handy reference to the content contained within the core ITIL Service Transition guidance and summarises its key elements. ITIL Service Transition focuses on the broader, long-term change management role and release practices so that risks, benefits, delivery mechanisms and the ease of ongoing operations of services are considered
Release

Key Element Guide ITIL Service Design

Author: Lou Hunnebeck,Great Britain: Cabinet Office

Publisher: It Infrastructure Library

ISBN: 9780113313617

Category: Computers

Page: 129

View: 3888

The Service Design Key Element Guide provides a handy reference to the content contained within the core ITIL Service Design guidance and summarises its key elements. 'ITIL Service Design' provides guidance on the production and maintenance of IT policies, architectures and documents for the design of appropriate and innovative IT infrastructure services solutions and processes
Release

Continual service improvement

Author: N.A

Publisher: The Stationery Office

ISBN: 0113310498

Category: Business & Economics

Page: 221

View: 9399

This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.
Release

ITIL Service Operation

[German Translation]

Author: Great Britain: Cabinet Office,Randy Steinberg

Publisher: N.A

ISBN: 9780113314034

Category:

Page: 417

View: 8467

This publication provides updated best-practice advise on all aspects of managing the day-to-day operation of an organisation's IT services. It encompasses and supersedes the operational aspects of the ITIL Service Support and Service Delivery publications and covers most of the scope of ICT Infrastructure Management. it also incorporates operational aspects from the Planning to Implement, Application Management, Software Asset Management and Security Management publications.
Release

Key Element Guide Suite

Author: Great Britain: Cabinet Office

Publisher: TSO

ISBN: 9780113313709

Category:

Page: 614

View: 5536

Written by the original authoring team for the ITIL 2011 manuals, these Key Element Guides provides a handy reference to the content contained within the core ITIL Lifecycle publications. They discuss ITIL and its evolution and the need for the Service Lifecycle approach. The titles examine what is meant by best practice framework, how this relates to 'common practice', and about degrees of prescription and what compliance means. The main focus of each the Key Element Guides is to provide an overview of the principles, objectives, key elements, roles and responsibilities, challenges and key lessons for each of the five elements of the service lifecycle
Release

Key Element Guide Service Operation

Author: OGC - Office of Government Commerce

Publisher: N.A

ISBN: 9780113310739

Category: Business & Economics

Page: 64

View: 3231

The Service Operation Pocketbook is a handy reference guide to the core Service Operation publication. It discusses ITIL and its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to 'common practice', and about degrees of prescription and what compliance means. The main focus of the pocketbook is to provide an overview of the principles, objectives, key elements of Service Operation as well as an overview of the Service performance balance, the Service Operation functions and Operation planning.
Release

Service operation

Author: N.A

Publisher: The Stationery Office

ISBN: 0113310463

Category: Business & Economics

Page: 263

View: 1407

Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management
Release

ITIL Foundation Exam Study Guide

Author: Liz Gallacher,Helen Morris

Publisher: John Wiley & Sons

ISBN: 1119943647

Category: Computers

Page: 408

View: 3602

Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.
Release

ITIL Service Strategy

Author: Great Britain. Cabinet Office,Great Britain. Stationery Office

Publisher: Stationery Office/Tso

ISBN: 9780113313044

Category: Business & Economics

Page: 483

View: 5282

This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.
Release

Agile Project and Service Management

Delivering IT Services Using ITIL, PRINCE2 and DSDM Atern

Author: Stationery Office,Great Britain. Office of Government Commerce

Publisher: The Stationery Office

ISBN: 9780113310975

Category: Business & Economics

Page: 198

View: 7214

The failure effectively to sustain IT systems and react to change - due to the huge investments that organisations make in these systems - is likely to impact on an organisation's bottom line. This means that an ad hoc approach to IT Service management is not an option. It is vital to focus on business value, good ROI, speed to market, and delivery of solutions in response to change. Agile approaches mean an incremental method to change, early delivery of business value, and collaborative work towards change. Understanding and employing ITIL, PRINCE2, and DSDM together can provide the potential for a well run infrastructure which is responsive to change and will not halt progress. This publication offers practical guidance on how to deliver an IT Service by employing ITIL, PRINCE2, and DSDM Atern together and provides an overview of all three approaches, and describes the benefits of each. It also describes the issues that arise from implementing ITIL, the structure and content of PRINCE2, the breadth of DSDM and how they fit together, where the common areas sit, and where the specialities for each exist.
Release

ITIL Service Lifecycle Publication Suite

[German Translation]

Author: Great Britain: Cabinet Office

Publisher: N.A

ISBN: 9780113314072

Category:

Page: N.A

View: 703

This pack contains one copy each of five German translations: ITIL service design (ISBN 9780113313884); ITIL service operation (ISBN 9780113314034); ITIL service strategy (ISBN 9780113313853); ITIL service transition (ISBN 9780113314010); ITIL continual service improvement (ISBN 9780113314058) which are translations of English 2011 editions
Release

Software Asset Management

Author: N.A

Publisher: The Stationery Office

ISBN: 9780113309436

Category: Business & Economics

Page: 146

View: 7610

Software asset management relates to the infrastructure and processes required for the effective management, control and protection of software assets within an organisation, throughout all lifecycle stages. These guidelines explain the key issues involved in software asset management based on industry best practices, and can be tailored to suit any organisation, regardless of size.
Release

ITIL Foundation Essentials

The exam facts you need

Author: Claire Agutter

Publisher: IT Governance Publishing

ISBN: 1849284008

Category: Electronic books

Page: 140

View: 6800

ITIL® Foundation Essentials is a distillation of the critical information you need to understand the key facts for a successful exam.
Release

Fundamentals of EMS, NMS and OSS/BSS

Author: Jithesh Sathyan

Publisher: CRC Press

ISBN: 1420085743

Category: Technology & Engineering

Page: 588

View: 5832

In this era where data and voice services are available at a push of a button, service providers have virtually limitless options for reaching their customers with value-added services. The changes in services and underlying networks that this always-on culture creates make it essential for service providers to understand the evolving business logic and appropriate support systems for service delivery, billing, and revenue assurance. Supplying an end-to-end understanding of telecom management layers, Fundamentals of EMS, NMS and OSS/BSS is a complete guide to telecom resource and service management basics. Divided into four sections: Element Management System, Network Management System, Operation/Business Support Systems, and Implementation Guidelines, the book examines standards, best practices, and the industries developing these systems. Each section starts with basics, details how the system fits into the telecom management framework, and concludes by introducing more complex concepts. From the initial efforts in managing elements to the latest management standards, the text: Covers the basics of network management, including legacy systems, management protocols, and popular products Deals with OSS/BSS—covering processes, applications, and interfaces in the service/business management layers Includes implementation guidelines for developing customized management solutions The book includes chapters devoted to popular market products and contains case studies that illustrate real-life implementations as well as the interaction between management layers. Complete with detailed references and lists of web resources to keep you current, this valuable resource supplies you with the fundamental understanding and the tools required to begin developing telecom management solutions tailored to your customer’s needs.
Release

Measuring ITSM

Author: Randy A. Steinberg

Publisher: Trafford Publishing

ISBN: 1490719458

Category: Computers

Page: 196

View: 692

How do you measure and report your IT services and processes? Which metrics matter the most to senior executives? Finally, here is a book that shows you how! Not theory, but a practical guide that shows you the operational metrics to use and how these can be calculated into key performance indicators (KPIs) and critical success factors (CSFs) that resonate with senior management. In this book, you will learn about the following: Defining and building a comprehensive metrics program Metrics that are the most important and how to calculate them How to measure your IT services Tips and suggestions for what to do if inadequate tools and reporting exist Suggested approach for how to build your metrics program step-by-step In addition, this book directs you to free sources for IT service management process and service metrics and reporting dashboards that you can use yourself. Simply enter your key operational metrics and the KPIs and CSFs get automatically calculated! "A comprehensive guide for building any service management metrics program with all the information you need in one place!" "No theory here . . . this gives us real metrics we can easily go after." "A fantastic addition to our IT service management solution set!""
Release

ITIL Intermediate Certification Companion Study Guide

Intermediate ITIL Service Capability Exams

Author: Helen Morris,Liz Gallacher

Publisher: John Wiley & Sons

ISBN: 1119012260

Category: Computers

Page: 720

View: 5871

The expert-led, full-coverage supporting guide for all four ITIL exams ITIL Intermediate Certification Companion Study Guide is your ultimate support system for the Intermediate ITIL Service Capability exams. Written by Service Management and ITIL framework experts, this book gives you everything you need to pass, including full coverage of all objectives for all four exams. Clear, concise explanations walk you through the process areas, concepts, and terms you need to know, and real-life examples show you how they are applied by professionals in the field every day. Although this guide is designed for exam preparation, it doesn't stop there — you also get expert insight on major topics in the field. The discussion includes operational support and analysis; planning, protection and optimization; release, control and validation; and service offerings and agreements that you'll need to know for the job. ITIL is the most widely-adopted IT Service Management qualification in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This book is your ideal companion for exam preparation, with comprehensive coverage and detailed information. Learn service strategy principles, organization, and implementation Master the central technologies used in IT Service Management Be aware of inherent challenges, risks, and critical success factors Internalize the material covered on all four ITIL exams The ITIL qualification is recognized around the globe, and is seen as the de facto certification for those seeking IT Service Management positions. Passing these exams requires thorough preparation and rigorous self-study, but the reward is a qualification that can follow you anywhere. ITIL Intermediate Certification Companion Study Guide for the ITIL Service Capability Exams leads you from Foundation to Master, giving you everything you need for exam success.
Release

The Stationery Office Annual Catalogue 2012

Author: Stationery Office

Publisher: Stationery Office/Tso

ISBN: 9780115020742

Category: Reference

Page: 536

View: 8512

The Stationery Office annual catalogue 2012 provides a comprehensive source of bibliographic information on over 4200 Parliamentary, statutory and official publications - from the UK Parliament, the Northern Ireland Assembly, and many government departments and agencies - which were issued in the year.
Release

ITIL For Dummies

Author: Peter Farenden

Publisher: John Wiley & Sons

ISBN: 1119950139

Category: Business & Economics

Page: 370

View: 5495

Annotation An easy-to-understand introduction to using best practice techniques within IT service management, 'ITIL for Dummies' provides an easy-to-understand introduction to using best practice guidance within IT service management.
Release

The ITSM Process Design Guide

Developing, Reengineering, and Improving IT Service Management

Author: Donna Knapp

Publisher: J. Ross Publishing

ISBN: 1604270497

Category: Business & Economics

Page: 256

View: 1649

The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.
Release