Crowdsourcing in the Public Sector

Author: Daren C. Brabham

Publisher: Georgetown University Press

ISBN: 1626162220

Category: Political Science

Page: 120

View: 5938

Crowdsourcing is a term that was coined in 2006 to describe how the commercial sector was beginning to outsource problems or tasks to the public through an open call for solutions over the internet or social media. Crowdsourcing works to generate new ideas or develop innovative solutions to problems by drawing on the wisdom of the many rather than the few. US local government experimented with rudimentary crowdsourcing strategies as early as 1989, but in the last few years local, state, and federal government have increasingly turned to crowdsourcing to enhance citizen participation in problem solving, setting priorities, and decision making. While crowdsourcing in the public sector holds much promise and is part of a larger movement toward more citizen participation in democratic government, many challenges, especially legal and ethical issues, need to be addressed to successfully adapt it for use in the public sector. Daren C. Brabham has been at the forefront of the academic study of crowdsourcing. This book includes extensive interviews with public and private sector managers who have used crowdsourcing. Brabham concludes with a list of the top ten best practices for public managers.

Social Media in the Public Sector Field Guide

Designing and Implementing Strategies and Policies

Author: Ines Mergel,Bill Greeves

Publisher: John Wiley & Sons

ISBN: 1118423755

Category: Business & Economics

Page: 224

View: 2056

Stocked with real-life examples and case studies, this book explores myriad social media tools and provides step-by-step guidance on how to implement them based on mission, goals, and strategy. Written in a jargon-free and accessible style, the book is a go-to resource for anyone in government who wants to put the power of social media to work for their organization. Praise for Social Media in the Public Sector Field Guide "Twitter and Facebook and Blogs, Oh My! In this bewildering new field of social media, Mergel and Greeves expertly provide practical advice for governments to harness the power of these new online services." —Bill Schrier, deputy director, Center for Digital Government,; former CTO (CIO), City of Seattle "This is simply a must-read book for anyone interested in or involved with social media in the public sector. The authors take a refreshing and original approach supported by excellent examples regarding the evolving role social media is playing and can play in government. I cannot think of two better experienced authors to help guide us through the new realities of social media in government." —Dr. Alan R. Shark, executive director, Public Technology Institute; assistant professor, Rutgers University School of Public Affairs and Administration "In the local government sector there seem to be three schools of thought regarding social media: I've got a Facebook page—let's jump right in!, Not happening on my watch!, and Who cares? This field guide is perfect for any of the above, as it provides practical applications and rationale for why local government needs to connect with people where they are—which is on the Internet. Our association of nearly 500 innovative local governments knows that Mergel and Greeves are the perfect authors for this must-have tutorial." —Karen Thoreson, president and chief operating officer, Alliance for Innovation "Every day on, our network of 60,000 government leaders share best practices and ask questions about using social media in government. I've often been asked by members for a good reference to help them get going on their federal, state, or local government social media programs. I never had an answer—now I do: This field guide is the go-to resource to ensure your social media programs deliver real mission results. Mergel and Greeves are experts in the field—a blend of research and real-world experience to get you to where you need to go." —Steve Ressler, founder and president,

Collaborative Innovation in the Public Sector

Author: Jacob Torfing

Publisher: Georgetown University Press

ISBN: 162616360X

Category: Political Science

Page: 352

View: 5631

Network-based collaboration between public and private stakeholders may bring about a renaissance in creative governance. In this book, Jacob Torfing draws on extensive research to analyze and promote the emerging field of collaborative innovation. His exploration of processes and the roles of specific systems combine the analytical and theoretical. The result is a collection of reflections and propositions that provides a much-needed blueprint for study in this emerging but still-unsettled field.

Social Media in the Public Sector

A Guide to Participation, Collaboration and Transparency in The Networked World

Author: Ines Mergel

Publisher: John Wiley & Sons

ISBN: 1118237374

Category: Business & Economics

Page: 320

View: 583

Grounded in solid research, Social Media in the PublicSector explores the myriad uses of social media in the publicsector and combines existing practices with theories of publicadministration, networked governance, and information management.Comprehensive in scope, the book includes best practices, thestrategic, managerial, administrative, and procedural aspects ofusing social media, and explains the theoretical dimensions of howsocial behavior affects the adoption of social mediatechnologies. Praise for Social Media in the Public Sector "Mergel has produced a foundational work that combines the bestkind of scholarship with shoe-leather reporting and anthropologythat highlights the debates that government agencies are strugglingto resolve and the fruits of their efforts as they embrace thesocial media revolution. Social Media in the Public Sectoris a first and sets a high standard against which subsequentanalysis will be measured." —Lee Rainie, director, Pew Research Center'sInternet & American Life Project "Mergel is an award-winning author who again wields her storyskills in this book. She excels in explaining in concrete,practical terms how government managers can use social media toserve the public. Her book puts years of research into one handyguide. It's practical. It's readable. And it's an essentialread." —John M. Kamensky, senior fellow, IBM Center for TheBusiness of Government "Mergel moves beyond the hype with detailed, comprehensiveresearch on social media technologies, use, management, andpolicies in government. This book should be required reading forresearchers and public managers alike." —Jane Fountain, professor and director, NationalCenter for Digital Government, University of MassachusettsAmherst "Comprehensive and compelling, Social Media in the PublicSector makes the case that to achieve Government 2.0, agenciesmust first adopt Web 2.0 social technologies. Mergel explains bothhow and why in this contemporary study of traditional institutionsadopting and adapting to new technologies." —Beth Simone Noveck, United States Deputy ChiefTechnology Officer (2009-2011)

Public Sector Entrepreneurship and the Integration of Innovative Business Models

Author: Lewandowski, Mateusz,Ko?uch, Barbara

Publisher: IGI Global

ISBN: 1522522166

Category: Business & Economics

Page: 309

View: 333

While private, for-profit businesses have typically been the most experienced with entrepreneurship, the study of public sector business models is coming to the forefront of entrepreneurial discussions. This shift has allowed researchers and practitioners to expand on their knowledge of positive business choices and paved the way for more profitable business empires. Public Sector Entrepreneurship and the Integration of Innovative Business Models is a comprehensive source of academic research that discusses the latest entrepreneurial strategies, achievements, and challenges in public sector contexts. Highlighting relevant topics such as public management, crowdsourcing, municipal cooperation, and public sector marketing, this is an ideal resource for managers, practitioners, researchers, and professionals interested in learning more about public sector business ideals, and how these models are shaping positive entrepreneurial communities around the world.

The Federal Management Playbook

Leading and Succeeding in the Public Sector

Author: Ira Goldstein

Publisher: Georgetown University Press

ISBN: 1626163723

Category: Political Science

Page: 336

View: 6803

In "The Federal Management Playbook," Goldstein draws on his decades of experience as a consulting executive and federal government executive to coach how to effectively motivate government employees, pick the right technologies, communicate and negotiate with powerful stakeholders, manage risks, get value from contractors, foster innovation, and more. Additional tips describe how career civil servants and political appointees can get the most from one another, advise consultants on providing value to government, and help everyone better manage ever-present oversight. This book is a must-read for anyone working in the federal realm and for students who aspire to public service.

Smart Cities: Big Data, Civic Hackers, and the Quest for a New Utopia

Author: Anthony M. Townsend

Publisher: W. W. Norton & Company

ISBN: 039324153X

Category: Social Science

Page: 400

View: 3957

An unflinching look at the aspiring city-builders of our smart, mobile, connected future. We live in a world defined by urbanization and digital ubiquity, where mobile broadband connections outnumber fixed ones, machines dominate a new "internet of things," and more people live in cities than in the countryside. In Smart Cities, urbanist and technology expert Anthony Townsend takes a broad historical look at the forces that have shaped the planning and design of cities and information technologies from the rise of the great industrial cities of the nineteenth century to the present. A century ago, the telegraph and the mechanical tabulator were used to tame cities of millions. Today, cellular networks and cloud computing tie together the complex choreography of mega-regions of tens of millions of people. In response, cities worldwide are deploying technology to address both the timeless challenges of government and the mounting problems posed by human settlements of previously unimaginable size and complexity. In Chicago, GPS sensors on snow plows feed a real-time "plow tracker" map that everyone can access. In Zaragoza, Spain, a "citizen card" can get you on the free city-wide Wi-Fi network, unlock a bike share, check a book out of the library, and pay for your bus ride home. In New York, a guerrilla group of citizen-scientists installed sensors in local sewers to alert you when stormwater runoff overwhelms the system, dumping waste into local waterways. As technology barons, entrepreneurs, mayors, and an emerging vanguard of civic hackers are trying to shape this new frontier, Smart Cities considers the motivations, aspirations, and shortcomings of them all while offering a new civics to guide our efforts as we build the future together, one click at a time.

Co-production in the Public Sector

Experiences and Challenges

Author: Mariagrazia Fugini,Enrico Bracci,Mariafrancesca Sicilia

Publisher: Springer

ISBN: 3319305581

Category: Computers

Page: 139

View: 1529

This book examines the various ways in which co-production can contribute to the creation, design, and delivery of public services, namely by engaging the expertise of users and their networks, by promoting public services that are better targeted and more responsive to users, by cutting costs against the background of austerity in public finance, by creating a synergy between government and civil society that will impact positively on social capital, and by addressing the challenges resulting from growing democratic and citizenship deficits. Particular attention is paid to local government and the health and social care sector. After definition of the concept of co-production, the critical issues which arise when public services are co-produced are discussed. Various experiences of co-production are presented and analyzed with a view to highlighting why, how, and with what effect public service co-production may be implemented. Individual chapters focus on the impact of co-production in making cities smarter and the use of ICT in supporting co-production of public services. The book will be of relevance to a wide readership, from students to academics and professionals interested or engaged in public service management.

Leading Public Sector Innovation

Co-creating for a Better Society

Author: Christian Bason

Publisher: Policy Press

ISBN: 1847426336

Category: Political Science

Page: 278

View: 4596

Using global case studies and many practical examples, this book explores the innovation challenges that face the public sector today.

Creating and Capturing Value Through Crowdsourcing

Author: Allan Afuah,Christopher L. Tucci,Gianluigi Viscusi

Publisher: Oxford University Press

ISBN: 0198816227

Category: Business & Economics

Page: 368

View: 4250

Examples of the value that can be created and captured through crowdsourcing go back to at least 1714 when the UK used crowdsourcing to solve the Longitude Problem, obtaining a solution that would enable the UK to become the dominant maritime force of its time. Today, Wikipedia uses crowds to provide entries for the world's largest and free encyclopedia. Partly fueled by the value that can be created and captured through crowdsourcing, interest in researching the phenomenon has been remarkable. Despite this - or perhaps because of it - research into crowdsourcing has been conducted in different research silos, within the fields of management (from strategy to finance to operations to information systems), biology, communications, computer science, economics, political science, among others. In these silos, crowdsourcing takes names such as broadcast search, innovation tournaments, crowdfunding, community innovation, distributed innovation, collective intelligence, open source, crowdpower, and even open innovation. This book aims to assemble chapters from many of these silos, since the ultimate potential of crowdsourcing research is likely to be attained only by bridging them. Chapters provide a systematic overview of the research on crowdsourcing from different fields based on a more encompassing definition of the concept, its difference for innovation, and its value for both private and public sector.

Public Relations in the Nonprofit Sector

Theory and Practice

Author: Richard D. Waters

Publisher: Routledge

ISBN: 1317636902

Category: Language Arts & Disciplines

Page: 342

View: 5009

Nonprofit organizations are managing to carry out sophisticated public relations programming that cultivates relationships with their key audiences. Their public relations challenges, however, have routinely been understudied. Budgetary and staffing restraints often limit how these organizations carry out their fundraising, public awareness and activism efforts, and client outreach. This volume explores a range of public relations theories and topics important to the management of nonprofit organizations, including crisis management, communicating to strengthen engagement online and offline, and recruiting and retaining volunteer and donor support.

Production and Manufacturing System Management: Coordination Approaches and Multi-Site Planning

Coordination Approaches and Multi-Site Planning

Author: Renna, Paolo

Publisher: IGI Global

ISBN: 1466620994

Category: Business & Economics

Page: 377

View: 2668

"This book presents relevant theoretical frameworks and most recent research findings in this area, providing significant theories for research students and scholars to carry out their continuous research as well as practitioners who aim to improve upon their understanding of distributed production planning"--

Government 3.0 – Next Generation Government Technology Infrastructure and Services

Roadmaps, Enabling Technologies & Challenges

Author: Adegboyega Ojo,Jeremy Millard

Publisher: Springer

ISBN: 3319637436

Category: Law

Page: 363

View: 7913

Historically, technological change has had significant effect on the locus of administrative activity, cost of carrying out administrative tasks, the skill sets needed by officials to effectively function, rules and regulations, and the types of interactions citizens have with their public authorities. Next generation Public Sector Innovation will be “Government 3.0” powered by innovations related to Open and big data, administrative and business process management, Internet-of-Things and blockchains for public sector innovation to drive improvements in service delivery, decision and policy making and resource management. This book provides fresh insights into this transformation while also examining possible negative side effects of the increasing ope nness of governments through the adoption of these new innovations. The goal is for technology policy makers to engage with the visions of Government 3.0 . Researchers should be able to critically examine some of the innovations described in the book as the basis for developing research agendas related to challenges associated with the adoption and use of some of the associated technologies. The book serves as a rich source of materials from leading experts in the field that enables Public administration practitioners to better understand how these new technologies impact traditional public administration paradigms. The book is suitable for graduate courses in Public Sector Innovation, Innovation in Public Administration, E-Government and Information Systems. Public sector technology policy makers, e-government, information systems and public administration researchers and practitioners should all benefit from reading this book.

Building (in) the Future

Recasting Labor in Architecture

Author: Peggy Deamer,Phillip Bernstein

Publisher: Princeton Architectural Press

ISBN: 9781568988061

Category: Architecture

Page: 216

View: 9097

Thirty-four contributors including designers, engineers, fabricators, contractors, construction managers, planners, and scholars examine how contemporary practices of production are reshaping the design/construction process. Through observations, arguments, and detailed project explorations contributors describe new models of practice and reorganizations of labor for the twenty-first century. Chapters include a reconsideration of craft in light of digital fabrication; an exploration of new methods of collaboration; an analysis of changes in contracts and standards; and an assessment of the new market realities of mass production and customization. Building (in) the Future includes contributions by architects James Carpenter, Mark Goulthorpe, Sheila Kennedy, Charlie Lazor, Joshua Price-Ramus, Robert A.M. Stern, and James Timberlake; BIM manager Rodd Merchant; curator Barry Bergdoll, engineer Klaus Bollinger; lawyers Howard W. Ashcraft, Jr. and Chris Noble; marketing manager Ewa Magnusson; and professors Branko Kolarevic, Reinhold Martin, and Moshen Mostafavi.

ICT, Public Administration and Democracy in the Coming Decade

Author: A.J. Meijer,F. Bannister,M. Thaens

Publisher: IOS Press

ISBN: 1614992444

Category: Political Science

Page: 164

View: 524

The physicist Neils Bohr allegedly wrote that “Prediction is very difficult, especially about the future”. Many academics believe that serious scholars should never attempt to write about the future, but some awareness of the ways in which the future of e-government may evolve is needed if well-grounded long-term decisions about issues such as infrastructures, institutions and educational programs are to be made. In addition, future-oriented research is of the utmost importance for informed public debate about technological developments with far reaching societal implications. This book marks the 25th anniversary of the permanent study group on e-government of the European Group for Public Administration, and the papers here were first presented at their 2012 meeting in Bucharest, Romania. The invited authors were not asked for rigorous analyses based on systematic empirical research or deeply rooted in a theoretical framework; instead they were challenged to write thoughtful and measured, but provocative, essays about ICT and public administration in the coming decade. Their contributions are reflections on the nature of new and emerging technologies in the public sector and their impact on government and on democracy itself. The book is divided into three sections: the past and present as starting point for thinking about the future of e-government, imagining the future of government, and implications for research and practice. The many questions raised by developments in ICT for future public administration are presented in a clear and thought-provoking manner, and merit more debate. This volume represents a departure from the normal run of academic publications. It is intended both to provoke academics and administrators to think about questions which will affect all of our futures and to offer a range of creative ideas about how the opportunities presented by technology can be exploited to provide better government and governance.

Emerging Issues, Challenges, and Opportunities in Urban E-Planning

Author: Silva, Carlos Nunes

Publisher: IGI Global

ISBN: 1466681519

Category: Architecture

Page: 380

View: 323

Recent advances in information and communication technologies have enhanced the standards of metropolitan planning and development. These innovations have led to new opportunities in this evolving profession. Emerging Issues, Challenges, and Opportunities in Urban E-Planning brings together the efficiency of web-based tools and digital technologies with the practice of spatial planning. Focusing on the utilization of geographic information systems, computer-assisted design, visualization concepts, and database management systems, this book is a pivotal reference source for planners, policymakers, researchers, and graduate students interested in how recent technological advancements are enhancing the traditional practices in urban planning.

Governance and Public Policy in Canada

A View from the Provinces

Author: Johnson-Shoyama-Graduate School

Publisher: University of Toronto Press

ISBN: 1442604956

Category: Political Science

Page: 208

View: 475

Governance and Public Policy in Canada lays the foundation for a systematic analysis of policy developments, shaped as they are by multiple players, institutional tensions, and governance legacies. Arguing that provinces are now the most central site of governance and policy innovation, the book assesses the role of the provinces and places the provincial state in its broader economic, institutional, social, and territorial context. The aim throughout is to highlight the crucial role of provinces in policy changes that directly affect the lives of citizens. Three key themes unify this book. First, it addresses the role of policy convergence and divergence among provinces. Although the analysis acknowledges enduring differences in political culture and institutions, it also points to patterns of policy diffusion and convergence in specific areas in a number of provinces. Second, the book explores the push and pull between centralization and decentralization in Canada as it affects intergovernmental relations. Third, it underscores that although the provinces play a greater role in policy development than ever before, they now face a growing tension between their expanding policy ambitions and their capacity to develop, fund, implement, manage, and evaluate policy programs. Governance and Public Policy in Canada describes how the provincial state has adapted in the context of these changing circumstances to transcend its limited capacity while engaging with a growing number of civil society actors, policy networks, and intergovernmental bodies.

Public Service, Governance and Web 2.0 Technologies: Future Trends in Social Media

Future Trends in Social Media

Author: Downey, Ed

Publisher: IGI Global

ISBN: 1466600721

Category: Political Science

Page: 369

View: 5164

"This book investigates the effects of Web technologies and social media on interaction and the political process helping readers to use Web technologies to address local and global problems and improve systems of governance, social equity, economic activity, sustainability, service delivery, transparency, and the ethical and legal dimensions of public service"--Provided by publisher.